Purpose

The current digital work environment promoting a “constant-on” culture is a hotbed for cyber incivility. Thus, there is a pressing need to understand its mechanisms. This study aims to shed light on the triggers, sources and impact of rude behaviours in cyberspace. The authors also present the boundary conditions that exacerbate or alleviate the effects of such negative experiences.

Design/methodology/approach

Through a systematic literature review based on predefined search protocols, the authors synthesised the current knowledge on cyber incivility and identified 21 peer-reviewed research articles.

Findings

The findings reveal the different sources of cyber incivility, its personal, relational and organisational antecedents and consequences, and its personal and situational boundary conditions that curb or enhance the negative impact.

Research limitations/implications

The authors unravel the main future research avenues based on the review findings by systemising knowledge on cyber incivility. Managerial efforts in the form of interventions and mitigation are also discussed to help combat this grieving issue in the workplace.

Originality/value

This paper presents the first systematic review of the cyber incivility literature and identifies new avenues for future research. Scholars can expand upon the findings of this study to fill gaps and move the incivility in cyberspace forward. It also offers practical insights on mitigating the advancement of such behaviours in organisations.

中文翻译：

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揭开网络不文明行为之谜：系统回顾和研究议程

目的

当前提倡“不间断”文化的数字工作环境是网络不文明行为的温床。因此，迫切需要了解其机制。这项研究旨在揭示网络空间中粗鲁行为的触发因素、来源和影响。作者还提出了加剧或减轻此类负面经历影响的边界条件。

设计/方法论/途径

通过基于预定义搜索协议的系统文献综述，作者综合了当前有关网络不文明行为的知识，并确定了 21 篇经过同行评审的研究文章。

发现

研究结果揭示了网络不文明行为的不同来源、其个人、关系和组织的前因和后果，以及抑制或增强负面影响的个人和情境边界条件。

研究局限性/影响

作者根据评论结果，通过系统化有关网络不文明行为的知识，揭示了未来的主要研究途径。还讨论了以干预和缓解形式进行的管理努力，以帮助解决工作场所中这一令人悲痛的问题。

原创性/价值

本文首次系统回顾了网络不文明行为文献，并确定了未来研究的新途径。学者们可以扩展这项研究的结果，以填补空白并推动网络空间的不文明行为向前发展。它还提供了有关减轻组织中此类行为蔓延的实用见解。