How top managers enable employees to exhibit service-oriented organizational citizenship behavior to improve a company's performance and employee satisfaction is an important issue for business operations in the international logistics industry. Structural equation modeling (SEM) is applied to examine the relationships between leader-member exchange (LMX), team-member exchange (TMX), employee satisfaction, the service climate, and service-oriented organizational citizenship behavior (SOCB). Meanwhile the service climate is established as a moderating effect in the relationship between employee satisfaction and SOCB.

The responses of 123 individuals from the international logistics industry were collected via a questionnaire. The results showed that LMX and TMX can directly impact employee satisfaction. In addition, employee satisfaction and the service climate can directly impact SOCB. Moreover, the service climate has a positive moderating effect between employee satisfaction and SOCB. This research suggests that LMX, TMX and the service climate play an important role in improving international logistics companies' SOCB.

高层管理者如何让员工展现出以服务为导向的组织公民行为，以提高公司绩效和员工满意度，是国际物流行业企业运营的重要问题。结构方程模型 (SEM) 用于检查领导者-成员交换 (LMX)、团队-成员交换 (TMX)、员工满意度、服务氛围和面向服务的组织公民行为 (SOCB) 之间的关系。同时，服务氛围在员工满意度与SOCB之间的关系中具有调节作用。

通过问卷调查收集了来自国际物流行业的 123 名个人的反馈。结果表明，LMX和TMX可以直接影响员工满意度。此外，员工满意度和服务氛围也会直接影响 SOCB。此外，服务氛围在员工满意度和SOCB之间具有正向调节作用。本研究表明，LMX、TMX 和服务氛围在提高国际物流公司的 SOCB 方面发挥着重要作用。