Compulsory citizenship behaviour (CCB) refers to extra-role behaviours that are not necessarily voluntary or driven by goodwill, and are often conducted under duress or performed in response to supervisor or coworker pressure. The literature is currently unclear about whether these behaviours have negative, positive, or a nuanced combination of outcomes. We address this confusion by drawing on Conservation of Resources Theory to explain employees' daily depletion and organization-based self-esteem (OBSE) mechanisms that capture respective costs and benefits of daily CCB. We also explain how employees' extraversion and leader–member exchange (LMX) are critical boundary conditions of these effects. Using an experience sampling method, we collected data twice per day from 186 full-time employees across 10 working days, yielding 1551 valid daily responses. The results of multilevel path analyses showed that: (a) daily CCB had a positive indirect effect on next-day interpersonal deviance via increased ego depletion, with extraversion buffering this positive indirect effect; and (b) daily CCB had a positive indirect effect on next-day proactive helping via increased OBSE, with LMX strengthening this positive indirect effect. These results suggest that employees' daily CCB has both costs (i.e., resource depletion) and benefits (i.e., positive self-focused beliefs).

中文翻译：

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被迫成为好公民：探索日常强制公民行为对后续主动帮助和人际偏差的光明和黑暗的影响

强制性公民行为（CCB）是指角色外的行为，这些行为不一定是自愿的或出于善意，通常是在胁迫下或为了应对主管或同事的压力而进行的。目前文献尚不清楚这些行为是否会产生负面、正面或微妙的结果组合。我们通过利用资源保护理论来解释员工的日常消耗和基于组织的自尊 (OBSE) 机制来解决这一困惑，该机制捕获了日常 CCB 各自的成本和收益。我们还解释了员工的外向性和领导者-成员交换（LMX）如何成为这些效应的关键边界条件。我们采用经验抽样的方法，在 10 个工作日内每天两次从 186 名全职员工那里收集数据，每天产生 1551 条有效回复。多层次路径分析的结果表明：（a）每天的 CCB 通过增加自我损耗对第二天的人际偏差产生积极的间接影响，而外向性缓冲了这种积极的间接影响；(b) 每日 CCB 通过增加 OBSE 对第二天的主动帮助产生积极的间接影响，而 LMX 则加强了这种积极的间接影响。这些结果表明，员工的日常 CCB 既有成本（即资源消耗）也有收益（即积极的自我关注信念）。