Despite substantial innovations in Information and Communication Technologies (ICT) that could benefit non-governmental organizations (NGOs), NGOs are not using ICT yet to their full potential – especially compared to the ICT use in the private sector. Such behavior appears counterintuitive as one would expect NGOs to use every available resource to further their important mission. However, reservations appear to remain even though several case studies demonstrated the value ICT can generate for NGOs. Through a series of 20 interviews with NGOs of various sizes and backgrounds, we examined the use of ICT along the NGO value chain (program design, fundraising, fund management, and program delivery). We find a distinct prioritization of ICT support along the value chain. Based on these findings, we identify six sector-specific reasons for NGOs not to use ICT for certain activities. With these, we add to known reasons in the literature and offer important avenues for further research.

中文翻译：

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确定非营利组织采用技术创新的主要障碍

尽管信息和通信技术 (ICT) 方面的重大创新可以使非政府组织 (NGO) 受益，但非政府组织尚未充分利用 ICT 的潜力 — — 特别是与私营部门的 ICT 使用相比。这种行为似乎有悖常理，因为人们期望非政府组织利用一切可用资源来推进其重要使命。然而，尽管一些案例研究表明信息通信技术可以为非政府组织创造价值，但人们似乎仍然持保留态度。通过对不同规模和背景的 NGO 进行 20 次访谈，我们研究了 ICT 在 NGO 价值链（项目设计、筹款、资金管理和项目交付）中的使用情况。我们发现整个价值链中 ICT 支持有明显的优先顺序。根据这些调查结果，我们确定了非政府组织不在某些活动中使用信息通信技术的六个特定部门原因。通过这些，我们添加了文献中已知的原因，并为进一步研究提供了重要途径。