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Dysfunctional tourism behaviors in national parks: An exploration of causes, typologies, and consequences in the case of Saharan tourism
Journal of Outdoor Recreation and Tourism Pub Date : 2024-01-09 , DOI: 10.1016/j.jort.2023.100713
Amina Chebli , Linda Ami Moussa-Alloui , Boualem Kadri , Isabelle Falardeau

This study explores a seldom explored area of inappropriate tourist behavior in African national parks in the Sahara through a case study to support the management and promotion of tourism activities. Using the critical incident technique, 09 frontline employees of the Tassili N'ajjer National Park in Algeria were interviewed to identify tourist behavior that deviates from generally accepted social norms. Based on the survey results, a theoretical framework consisting of seven causes, nine categories of inappropriate behaviors, and three consequence dimensions was constructed. This theoretical framework provides elements for critical discussion of the sustainability of tourism in national parks, as well as a basis for further research. The results also enrich the literature on the subject and provide a basis for the study of North-South tourism dynamics. Theoretical and managerial implications are also discussed. This research study significantly enhances the strategies employed in the management of national parks and protected areas in several ways. Poor enforcement of regulations, lack of supervision, low prices, lack of knowledge, ambiguity of experience, egocentricity (common tragedy), anonymity and ethnocentrism are the underlying motivations for inappropriate tourist behavior. In addition to the categories of jaycustomer behavior identified in previous studies, this research unveils tourist behaviors that have been rarely documented in the literature. These include disengagement, dishonesty, pollution, noise, and waste. The study finds that the perceived legitimacy of regulations and the level of supervision are the most influential situational factors affecting jaycustomer behavior. The necessary actions include the need for solid regulation, enforced through vigilant control measures and sanctions, and the improvement of guide performance through staff education and training. The research highlights that poor assimilation of park regulations and a lack of information about them exacerbate cognitive biases in judgment formation, shedding light on the importance of effective communication and education strategies.

中文翻译:

国家公园功能失调的旅游行为:以撒哈拉旅游为例探讨原因、类型和后果

本研究通过案例研究探讨了撒哈拉非洲国家公园中很少探索的不当旅游行为领域,以支持旅游活动的管理和推广。使用关键事件技术,对阿尔及利亚 Tassili N'ajjer 国家公园的 09 名一线员工进行了采访,以识别偏离普遍接受的社会规范的游客行为。根据调查结果,构建了由七大原因、九类不当行为和三个后果维度组成的理论框架。该理论框架为国家公园旅游业可持续性的批判性讨论提供了要素,并为进一步研究奠定了基础。研究结果还丰富了该主题的文献,为南北旅游动态研究提供了基础。还讨论了理论和管理意义。这项研究以多种方式显着增强了国家公园和保护区管理中采用的策略。法规执行不力、缺乏监管、价格低廉、缺乏知识、经验模糊、自我中心(常见悲剧)、匿名和民族中心主义是不当游客行为的根本动机。除了之前研究中确定的游客行为类别外,这项研究还揭示了文献中很少记录的游客行为。其中包括脱离接触、不诚实、污染、噪音和浪费。研究发现,法规的合法性感知和监管水平是影响 jay 客户行为的最有影响力的情境因素。必要的行动包括需要通过严格的控制措施和制裁来实施严格的监管,以及通过员工教育和培训来提高导游的表现。该研究强调,对公园法规的理解不力以及缺乏相关信息会加剧判断形成中的认知偏差,揭示了有效沟通和教育策略的重要性。
更新日期:2024-01-09
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