The relevance of trust on the road to successful human-robot interaction is widely acknowledged. Thereby, trust is commonly understood as a monolithic concept characterising dyadic relations between a human and a robot. However, this conceptualisation seems oversimplified and neglects the specific interaction context. In a multidisciplinary approach, this conceptual analysis synthesizes sociological notions of trust and distrust, psychological trust models, and ideas of philosophers of technology in order to pave the way for a multidimensional, relational and context-sensitive conceptualisation of human-robot trust and distrust. In this vein, trust is characterised functionally as a mechanism to cope with environmental complexity when dealing with ambiguously perceived hybrid robots such as collaborative robots, which enable human-robot interactions without physical separation in the workplace context. Common definitions of trust in the HRI context emphasise that trust is based on concrete expectations regarding individual goals. Therefore, I propose a three-dimensional notion of trust that binds trust to a reference object and accounts for various coexisting goals at the workplace. Furthermore, the assumption that robots represent trustees in a narrower sense is challenged by unfolding influential relational networks of trust within the organisational context. In terms of practical implications, trust is distinguished from acceptance and actual technology usage, which may be promoted by trust, but are strongly influenced by contextual moderating factors. In addition, theoretical arguments for considering distrust not only as the opposite of trust, but as an alternative and coexisting complexity reduction mechanism are outlined. Finally, the article presents key conclusions and future research avenues.

信任对于成功的人机交互的重要性已得到广泛认可。因此，信任通常被理解为表征人类和机器人之间二元关系的整体概念。然而，这种概念化似乎过于简单化，并且忽略了具体的交互上下文。在多学科方法中，这种概念分析综合了信任和不信任的社会学概念、心理信任模型和技术哲学家的思想，以便为人机信任和不信任的多维、关系和上下文敏感的概念化铺平道路。在这种情况下，信任在功能上被描述为一种在处理模糊感知的混合机器人（例如协作机器人）时应对环境复杂性的机制，这种机器人能够在工作场所环境中实现人机交互而无需物理分离。HRI 背景下信任的常见定义强调信任基于对个人目标的具体期望。因此，我提出了一个三维的信任概念，将信任与参考对象绑定在一起，并考虑到工作场所的各种共存目标。此外，机器人在狭义上代表受托人的假设因在组织环境中展开有影响力的信任关系网络而受到挑战。就实际意义而言，信任不同于接受和实际技术使用，后者可能受到信任的促进，但受到情境调节因素的强烈影响。此外，还概述了不仅将不信任视为信任的对立面，而且将其视为替代且共存的复杂性降低机制的理论论据。最后，文章提出了主要结论和未来的研究途径。