Purpose

This study aims to explore the strategies corporations use in engaging stakeholders to sustain healthy corporate partnerships and create value for the corporate entity and the society in which they operate and their influence on the corporate manager’s cognitive abilities and decision-making.

Design/methodology/approach

The authors used an interpretive research approach leveraging the strengths of qualitative method of content analysis and comparative and critical analyses to report the results. Interpretive methods incorporate social theories and standpoints that view reality as the social construction of understandable events in the context of organizational communication.

Findings

The findings of this study suggest that corporations are assumed to follow and execute the principles of engaging stakeholders to achieve corporate social responsibility (CSR) claiming to manage a sustainable and responsible business practices that recognize local cultures, human rights and protect the environment. However, little attention has been paid to the cognitive reasoning of the individuals responsible for CSR and corporate sustainability (CS) as opposed to the growing concerns about strategies corporations use in engaging stakeholders to sustain healthy corporate partnerships and create value – especially the processes that take place during engagement and decision-making including cognitive offloading.

Practical implications

Stakeholder engagement requires practical approaches that enable corporations and individuals charged with decision-making responsibilities to understand, respond and fulfill their CSRs. To achieve CSRs, corporations and managers responsible for relevant decision-making would need to involve stakeholders in social performance planning, as social reporting/auditing has long been advocating for preventing managerial biasness, groupthink and increased information dissemination via detailed reporting practices toward more collaborative stakeholder relationships. Thus, it is crucial for corporations to implement enhanced stakeholder and managerial decision-making strategies such as integrative approaches to achieve balance in the trio elements of sustainability as well as the growing use of paradox perspective to understand the nature of the tensions being sought to balance and, in the process, provide opportunity for a better evaluation of complex sustainability issues for innovative approach to resolving them. While cognitive decision-making is at play, in practice, managers tasked with making decisions must ensure the most effective stakeholder engagement strategies that are transparent and inclusive are used.

Originality/value

The main contribution of this study is its argument regarding the tools corporations use in engaging key stakeholders and the cognitive reasoning of the individuals responsible for CSR and CS. The study further contributes to interpreting the integrative approach to achieving balance in the trio elements of sustainability as well as the growing use of paradox perspective to understand the nature of the tensions being sought to balance and, in the process, provide an opportunity for a better evaluation of complex sustainability issues for an innovative approach to resolving them.

中文翻译：

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利益相关者参与策略对管理认知决策的影响：CSP 和 CSR 的背景

目的

本研究旨在探讨企业在吸引利益相关者方面采取的策略，以维持健康的企业伙伴关系，为企业实体及其经营所在的社会创造价值，以及它们对企业管理者认知能力和决策的影响。

设计/方法论/途径

作者采用解释性研究方法，利用内容分析定性方法以及比较和批判性分析的优势来报告结果。解释方法结合了社会理论和观点，将现实视为组织沟通背景下可理解事件的社会建构。

发现

本研究的结果表明，假设企业遵循并执行让利益相关者参与的原则，以实现企业社会责任 (CSR)，声称管理可持续和负责任的商业实践，承认当地文化、人权和保护环境。然而，很少有人关注负责企业社会责任和企业可持续发展（CS）的个人的认知推理，而是越来越关注企业在吸引利益相关者维持健康的企业合作伙伴关系和创造价值方面所使用的策略，尤其是那些在参与和决策过程中的位置，包括认知卸载。

实际影响

利益相关者的参与需要切实可行的方法，使承担决策责任的公司和个人能够理解、响应和履行其企业社会责任。为了实现企业社会责任，负责相关决策的企业和管理者需要让利益相关者参与社会绩效规划，因为社会报告/审计长期以来一直主张通过向更具协作性的利益相关者提供详细的报告实践来防止管理偏见、群体思维和增加信息传播关系。因此，企业必须实施强化的利益相关者和管理决策战略，例如采用综合方法来实现可持续发展三重要素的平衡，以及越来越多地使用悖论视角来理解寻求平衡的紧张局势的本质。并在此过程中，为更好地评估复杂的可持续性问题提供机会，以采用创新方法解决这些问题。虽然认知决策在发挥作用，但在实践中，负责决策的管理者必须确保使用最有效、透明和包容的利益相关者参与策略。

原创性/价值

这项研究的主要贡献是关于企业在吸引关键利益相关者时使用的工具以及负责企业社会责任和企业社会责任的个人的认知推理的论证。该研究进一步有助于解释在可持续发展的三个要素中实现平衡的综合方法，以及越来越多地使用悖论视角来理解寻求平衡的紧张局势的本质，并在此过程中提供更好的机会。评估复杂的可持续性问题，以找到解决这些问题的创新方法。