During the economic disruption caused by the COVID-19 pandemic, small and medium-sized enterprises (SMEs) have adopted various crisis management techniques, including bricolage-coping strategies, to strengthen their organizational resilience. However, the specific impact of bricolage on SMEs’ resilience and the factors influencing this relationship are not fully understood. Our study explores a theoretical framework that suggests the effectiveness of the bricolage–resilience relationship is contingent on government support and business process innovation during crises. An analysis of responses from the Korean Innovation Survey 2021 shows that SMEs utilizing bricolage strategies exhibit greater resilience than those relying solely on conventional crisis responses. Interestingly, the resilience implication of bricolage diminishes when firms receive government financial aid or engage in business process innovations. This suggests that government financial support might reduce the necessity for self-reliant resilience strategies in firms practicing bricolage, while business process innovation may create challenges in productive resource orchestration between firm survival and growth.

在 COVID-19 大流行造成的经济混乱期间，中小企业 (SME) 采用了各种危机管理技术，包括拼凑应对策略，以增强其组织弹性。然而，拼凑对中小企业复原力的具体影响以及影响这种关系的因素尚不完全清楚。我们的研究探索了一个理论框架，该框架表明拼凑与复原力关系的有效性取决于危机期间政府的支持和业务流程创新。对 2021 年韩国创新调查的答复进行的分析表明，采用拼凑策略的中小企业比那些仅依靠传统危机应对措施的中小企业表现出更大的弹性。有趣的是，当企业获得政府财政援助或参与业务流程创新时，拼凑的弹性影响就会减弱。这表明，政府的财政支持可能会降低企业实施拼凑的自力更生弹性战略的必要性，而业务流程创新可能会给企业生存和增长之间的生产资源协调带来挑战。