Background. COVID-19 has reduced the capacity for delivering essential health services due to lockdown restrictions. Telehealth is an effective alternative option to improve healthcare access. However, there remain implementation challenges to patient adoption in resource-limited settings such as Ethiopia. Therefore, the purpose of this study was to assess patient satisfaction following the implementation of telehealth in ambulatory settings during the COVID-19 pandemic. Methods. A cross-sectional study was conducted at Ayder Comprehensive Specialized Hospital in the Tigray region of Northern Ethiopia. Patients who used the telehealth service were invited to participate in a patient satisfaction survey. All statistical analyses were performed using STATA Version 14.1. Result. A total of 149 patients have participated in the survey. Out of the total participants, 129 (86.6%) found that telehealth is easy to understand and overall satisfaction for telehealth was 87.9%. About two-thirds of the patients (97, 65.1%) reported that the telehealth visit is just as good as a traditional visit. The vast majority of participants (148, 98.6%) stated that they would definitely or probably use telehealth again and would recommend it to others. The majority of respondents (137, 91.9%) followed the recommendations provided. Conclusion. Patients have a high level of satisfaction with the use of telehealth during the COVID-19 pandemic. About two-thirds of patients said the telehealth visit was just as good as a traditional visit. The majority of patients followed the recommendations given to them by the healthcare providers and stated that they would definitely or probably use telehealth in the future and would recommend it to others. This high level of patient satisfaction with telehealth implementation suggests that the service could be considered in low-income countries as well.

中文翻译：

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COVID-19 大流行期间在门诊护理中实施远程医疗的患者满意度：单一机构的经验

背景。由于封锁限制，COVID-19 降低了提供基本卫生服务的能力。远程医疗是改善医疗保健可及性的有效替代选择。然而，在埃塞俄比亚等资源有限的地区，患者收养仍然存在实施挑战。因此，本研究的目的是评估在 COVID-19 大流行期间在流动环境中实施远程医疗后患者的满意度。方法。在埃塞俄比亚北部提格雷地区的艾德综合专科医院进行了一项横断面研究。使用远程医疗服务的患者被邀请参加患者满意度调查。所有统计分析均使用 STATA 14.1 版进行。结果。共有 149 名患者参与了调查。在所有参与者中，129 人 (86.6%) 认为远程医疗很容易理解，对远程医疗的总体满意度为 87.9%。大约三分之二的患者（97 名，65.1%）表示远程医疗就诊与传统就诊一样好。绝大多数参与者（148 人，98.6%）表示他们肯定或可能再次使用远程医疗，并将其推荐给其他人。大多数受访者（137 名，91.9%）遵循了所提供的建议。结论。患者对 COVID-19 大流行期间远程医疗的使用非常满意。大约三分之二的患者表示远程医疗就诊与传统就诊一样好。大多数患者遵循医疗保健提供者向他们提供的建议，并表示他们将来肯定或可能使用远程医疗，并将其推荐给其他人。患者对远程医疗实施的高度满意度表明低收入国家也可以考虑该服务。