As public sector agencies face rising imperatives to digitally transform citizen services, data systems, and internal operations, questions persist as to whether investments in big data analytics and automation capabilities, evidenced to drive organizational performance in private industry, translate to bureaucratic government contexts. This research quantitatively investigates the link between digital capabilities and organizational performance in the Jordanian ministry of Justice. Survey data collected from 292 public officials assessed capabilities in data-driven decision making, flexible automation, and interactive constituent communications alongside organizational agility and performance indexes spanning efficiency, quality, and satisfaction metrics. Structural equation modeling analysis reveals that digital capabilities relate significantly to heightened agility and all targeted performance areas. Improved agility mediates over half the performance impact attributable to upgraded technical systems, highlighting the vital role of evolving digitally enabled flexibility in realizing returns on analytics and process modernization initiatives. Findings validate the applicability of conclusions on digitization returns formed in corporate environments to public sector contexts, contingent on bundled change management programming enabling both technical and adaptive capacity building across the workforce. As global regions expand e-governance programs premised on harnessing emerging technologies to enhance civic institutions, this research offers generalizable models guiding multifaceted preparations to amplify impact.

中文翻译：

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数字能力如何影响公共部门的组织绩效？组织敏捷性的中介作用

随着公共部门机构面临着对公民服务、数据系统和内部运营进行数字化转型的迫切需要，人们仍然存在这样的问题：对大数据分析和自动化能力的投资（已证明可以推动私营行业的组织绩效）是否会转化为官僚政府环境。这项研究定量调查了约旦司法部的数字能力与组织绩效之间的联系。从 292 名公职人员收集的调查数据评估了数据驱动决策、灵活自动化和交互式选民沟通的能力，以及涵盖效率、质量和满意度指标的组织敏捷性和绩效指数。结构方程模型分析表明，数字能力与提高敏捷性和所有目标绩效领域密切相关。敏捷性的提高抵消了技术系统升级带来的一半以上的性能影响，凸显了不断发展的数字化灵活性在实现分析和流程现代化计划回报方面的重要作用。研究结果验证了企业环境中形成的数字化回报结论对公共部门环境的适用性，具体取决于捆绑的变革管理计划，能够实现整个员工队伍的技术和适应性能力建设。随着全球各地区扩大以利用新兴技术增强公民机构为前提的电子政务计划，这项研究提供了指导多方面准备工作以扩大影响的通用模型。