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Enhancing the hospitality experience: A systematic review of 22 years of physical environment research
International Journal of Hospitality Management ( IF 11.7 ) Pub Date : 2024-02-08 , DOI: 10.1016/j.ijhm.2024.103692
Luana Nanu , Imran Rahman , Faizan Ali , David S. Martin

This study provides a comprehensive analysis of research articles published in the field of hospitality management, specifically focusing on the physical environment and its impact on guest experiences. A systematic review approach was employed, and a total of 199 articles from five selected journals were included in the final sample. The content analysis of these articles revealed the use of various research methods, with surveys being the most employed. Surprisingly, only a small percentage of studies utilized experimental designs or qualitative approaches. The findings highlight the need for a wider range of research methods and more conceptual support in this area. Additionally, structural-equation modeling emerged as a popular analytical tool among the included articles. The study concludes by emphasizing the importance of integrating different methods from other disciplines for future research in this field. Overall, this study provides valuable insights into the current state of research on the physical environment in the hospitality context and suggests avenues for further exploration.

中文翻译:

提升酒店体验:22 年物理环境研究的系统回顾

本研究对酒店管理领域发表的研究文章进行了全面分析,特别关注物理环境及其对宾客体验的影响。采用系统评价方法,最终样本中包含来自 5 种选定期刊的总共 199 篇文章。这些文章的内容分析揭示了各种研究方法的使用,其中调查是最常用的。令人惊讶的是,只有一小部分研究采用了实验设计或定性方法。研究结果强调了该领域需要更广泛的研究方法和更多的概念支持。此外,结构方程建模成为所包含文章中流行的分析工具。该研究最后强调了整合其他学科的不同方法对于该领域未来研究的重要性。总的来说,这项研究为酒店业物理环境的研究现状提供了宝贵的见解,并提出了进一步探索的途径。
更新日期:2024-02-08
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