Purpose

This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives.

Design/methodology/approach

An integrative review was conducted to examine the published evidence on DI in H&T organisations. This study used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. In total, 101 empirical papers met the criteria for the review analysis.

Findings

DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces.

Originality/value

This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers.

中文翻译：

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酒店和旅游组织中的残疾人包容生态系统：综合审查和研究议程

目的

本文回顾了酒店和旅游业 (H&T) 组织供需链中残疾人包容性 (DI) 的文献。本研究的目的是评估 H&T 组织内的残疾支持和干预措施。通过评估，我们发现了差距，从新的角度推荐H&T学者和从业者的DI知识。

设计/方法论/途径

我们进行了一项综合审查，以检查已发表的 H&T 组织中 DI 的证据。本研究使用了 2001 年至 2023 年 Scopus 和 Web of Science 数据库中的高排名 H&T 期刊。总共有 101 篇实证论文符合评论分析标准。

发现

DI 重点关注客户残疾问题，而对 H&T 就业中 DI 的研究很少。该审查强调迫切需要对 H&T 组织内的各种残疾人就业生态系统进行实证研究，重点关注包容性工作场所的社会融合。

原创性/价值

这项研究为 H&T 文献做出了贡献，这些文献以前忽视了多样性中的残疾背景。该研究提供了在 H&T 行业为残疾消费者和生产者创造包容性环境的策略。