This research advances the field of digital government by developing and empirically validating a model for measuring the digital state of public administration, with a specific focus on Slovenia. Moving beyond traditional digital maturity models, our study introduces a holistic framework that integrates elements of technology, process, structure, people and organisational culture, enriched by dimensions of digital principles, good governance, and external environmental factors. This framework is grounded in an adaptation of Leavitt’s diamond model, tailored to capture the nuances of digitalisation in public administration. The empirical validation is conducted through a comprehensive questionnaire administered to Slovenian public administration organisations at both local and state levels. The results provide a nuanced understanding of the current digital state that extends beyond technological aspects, including process optimisation, organisational structure, people elements and culture dynamics, and insights into internal and external barriers to digitalisation as well as principles of good governance and digitalisation. The study’s results show that ministries in Slovenia generally possess a more advanced digital infrastructure than municipalities, particularly in various aspects of ICT development and integration. While Slovenia aspires to align with the EU digital strategy, it faces various challenges, particularly at the municipal level, in achieving coherent development of digital skills and policy implementation. The comprehensive approach allows for a more informed evaluation of digital transformation efforts, offering insights into areas of strength and opportunities for further development. The findings have significant implications for policymakers and stakeholders, highlighting critical areas for targeted improvement and strategic planning in the digitalisation of public administration.

中文翻译：

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解码数字景观：用于评估公共管理层面数字化的经过实证验证的模型

这项研究通过开发和实证验证衡量公共行政数字化状态的模型，特别关注斯洛文尼亚，推动了数字政府领域的发展。我们的研究超越了传统的数字成熟度模型，引入了一个整体框架，该框架整合了技术、流程、结构、人员和组织文化等要素，并通过数字原则、良好治理和外部环境因素等维度进行了丰富。该框架基于莱维特钻石模型的改编，旨在捕捉公共管理中数字化的细微差别。实证验证是通过向斯洛文尼亚地方和州各级公共管理组织进行的综合调查问卷进行的。研究结果提供了对当前数字化状态的细致入微的了解，超越了技术方面，包括流程优化、组织结构、人员要素和文化动态，以及对数字化的内部和外部障碍以及良好治理和数字化原则的见解。研究结果表明，斯洛文尼亚各部委普遍拥有比市政府更先进的数字基础设施，特别是在信息通信技术开发和集成的各个方面。虽然斯洛文尼亚渴望与欧盟数字战略保持一致，但在实现数字技能和政策实施的协调发展方面面临着各种挑战，特别是在市一级。这种综合方法可以对数字化转型工作进行更明智的评估，提供对优势领域和进一步发展机会的见解。研究结果对政策制定者和利益相关者具有重大影响，强调了公共行政数字化中有针对性的改进和战略规划的关键领域。