Communication professionals have a paramount role in global crisis. What did they learn during the covid pandemic that could be used in future global crisis? The aim of this article is to identify and analyze strategy changes among communicators in municipalities and how their conceptions of communicated knowledge transformed during the pandemic. Retrospective interviews and textual material are analyzed with a framework of Mediated Discourse Analysis in combination with Legitimation Code Theory. The analysis shows that the work of the communicators was characterized by collaboration with other professional groups and the civil society, and that the complexity and important time aspects during this crisis gave birth to semi-new, reinvented, discursive tools in the shape of text genres. The communicators’ conceived relevant knowledge as concept-driven and developed the conception that conveyance of knowledge should be thoroughly planned in a way that takes complexity into account.

中文翻译：

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协作、重新发明的工具和专业知识：传播专业人士的全球健康危机管理经验

传播专业人士在全球危机中发挥着至关重要的作用。他们在新冠大流行期间学到了什么可以在未来的全球危机中使用？本文的目的是识别和分析各城市传播者的策略变化，以及他们对传播知识的看法在大流行期间如何转变。回顾性访谈和文本材料采用中介话语分析框架结合合法化代码理论进行分析。分析表明，传播者的工作特点是与其他专业团体和民间社会的合作，这场危机期间的复杂性和重要的时间因素催生了文本类型形式的半新的、重新发明的话语工​​具。 。传播者将相关知识视为概念驱动的，并发展了这样的观念：知识的传播应该以考虑复杂性的方式进行彻底规划。