Research on luxury tourism and hospitality has been predominantly conducted in Euro-American contexts and is oftentimes based on consumers' perspectives, which calls for more contextualisation and the need for multi-stakeholder views. We move away from the conventional Euro-American context by addressing luxury tourism in Cambodia, a largely agrarian culture rapidly emerging in the tourism travel circuit, by providing an answer to the research question ‘How is luxury hospitality defined, exercised and felt in an emerging destination?’ Drawing on stakeholder theory, we analysed 26 interviews conducted with multiple stakeholders in the tourism industry in Phnom Penh and Siem Reap. The fine-grained findings point at a fusion of high industry standards and an indigenous culture of hospitality. As the study's theoretical contributions are to build on locally-grounded and multi-stakeholder understandings, we offer several practical takeaways for service providers and consumers to ascertain and experience luxury services in a reconsidered and renewed manner.

中文翻译：

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重新审视奢华酒店：柬埔寨视角

对豪华旅游和酒店业的研究主要在欧美背景下进行，并且通常基于消费者的观点，这需要更多的情境化和多利益相关者的观点。我们摆脱了传统的欧美背景，通过解决柬埔寨的豪华旅游问题，这是一种在旅游旅游线路中迅速兴起的主要农业文化，我们回答了研究问题“豪华酒店在新兴市场中如何定义、实施和感受”。目的地？'借鉴利益相关者理论，我们分析了对金边和暹粒旅游业多个利益相关者进行的 26 次访谈。细致的调查结果表明高行业标准和本土热情好客文化的融合。由于该研究的理论贡献是建立在本地化和多方利益相关者的理解之上，因此我们为服务提供商和消费者提供了一些实用的建议，以重新考虑和更新的方式确定和体验豪华服务。