Research has shown that emoji can determine how interlocutors who use emoji are perceived (e.g., warmer) and can help complement written communication (e.g., clarify the meaning of a message). We argue that reciprocal emoji use may be particularly beneficial for user perceptions and communication outcomes. In two experiments ( N = 568), we examined if using emoji, and reciprocating emoji use, in a work context (i.e., message between colleagues) influenced inferences about interlocutors and communication outcomes (Study 1), and if such effects differed according to the level of conflict between interlocutors (Study 2). Study 1 showed that using [Formula: see text] (vs. [Formula: see text]) resulted in higher perceptions of warmth, playfulness, and message’s positivity, whereas no benefits of using [Formula: see text] (vs. [Formula: see text]) were observed. Likewise, reciprocating emoji use ([Formula: see text] vs. no emoji) resulted in higher perceptions of warmth, playfulness, and communication positivity. Study 2 showed only an effect of conflict in the scenario, such that, regardless of reciprocal emoji use, in the lower (vs. higher) conflict situation, perceptions of the interlocutor (e.g., warmer, more competent, more playful), and the conversation (e.g., messages more positive, less confrontational) were more favorable. Overall, our results reinforce the importance of emoji valence for person perception and communication outcomes, while also suggesting some emoji may not impact communication under specific circumstances (e.g., during situations of conflict).

中文翻译：

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检查交互表情符号使用对人际和沟通结果的影响

研究表明，表情符号可以决定使用表情符号的对话者的感受（例如，更温暖），并且可以帮助补充书面交流（例如，澄清消息的含义）。我们认为，相互使用表情符号可能对用户感知和沟通结果特别有益。在两个实验（N = 568）中，我们检查了在工作环境（即同事之间的消息）中使用表情符号以及交互表情符号的使用是否会影响对对话者和沟通结果的推论（研究 1），以及这种影响是否会根据不同的情况而有所不同。对话者之间的冲突程度（研究 2）。研究 1 表明，使用[公式：查看文本]（相对于[公式：查看文本]）会导致对温暖、有趣和信息积极性的更高感知，而使用[公式：查看文本]（相对于[公式：查看文本]）没有任何好处：见正文]）观察到。同样，交互使用表情符号（[公式：参见文字]与不使用表情符号）会导致对温暖、有趣和沟通积极性的更高感知。研究 2 仅显示场景中冲突的影响，因此，无论相互使用表情符号如何，在较低（相对于较高）冲突情况下，对话者的看法（例如，更温暖、更有能力、更有趣）以及对话（例如，更积极、更少对抗性的信息）更有利。总体而言，我们的结果强调了表情符号效价对于人们感知和沟通结果的重要性，同时也表明某些表情符号在特定情况下（例如，在冲突情况下）可能不会影响沟通。