This research is dedicated to unpacking the complex dynamics of disruptive behavior among youths in shopping malls. It leverages discursive psychology to dissect eight semi-structured interviews with security staff from Czech retail complexes. The study reveals that social control mechanisms within these semi-public spaces significantly impact young people’s conduct. Contributory factors to the onset and progression of unruly behavior are identified as Wi-Fi availability, which seeds the environment for practical jokes, peer pressure, and a lack of parental oversight. Although security measures tend to conform to formal protocols, they frequently rely on instinct or adopt an informal, parental approach. The research suggests that partnering with youth workers could provide a more effective strategy for addressing such behaviors, bridging the gap between formal policy and practice.

这项研究致力于揭示年轻人在购物中心破坏性行为的复杂动态。它利用话语心理学剖析了对捷克零售综合体保安人员的八次半结构化采访。研究表明，这些半公共空间内的社会控制机制显着影响年轻人的行为。不守规矩行为的发生和发展的促成因素是 Wi-Fi 的可用性，它为恶作剧、同伴压力和缺乏家长监督的环境埋下了种子。尽管安全措施往往符合正式协议，但它们经常依赖本能或采用非正式的、家长式的方法。研究表明，与青年工人合作可以提供更有效的策略来解决此类行为，缩小正式政策与实践之间的差距。