Higher education institutions (HEIs) are encountering numerous challenges in today's era of globalization and internationalization. Among these challenges, digital transformation stands out as one of the most demanding, as it involves using ICT to transform business processes. The successful implementation of such systems and related services requires careful management and measurement. To gain deeper insights into the present state of information systems (IS) and digital services in higher education and relevant theory-based models, a systematic literature review and bibliometric analysis were conducted. After the search and screening, this paper systematically reviewed 63 publications to identify various ISs and classify the research conducted to date. This paper highlights a critical gap in the investigation of ISs beyond learning activities, emphasizing the under-researched area of administrative digital services. Furthermore, the paper contributes by highlighting the prevalent use of DeLone and McLean's success model, particularly in combination with TAM/UTAUT, for empirically measuring IS success in higher education. Results also identify a need for greater consistency and rigor in the use of indicators across studies, since there is no evident agreement on indicators used for measuring the success dimensions. Bibliometric analysis on 1791 records underscores the evolving research landscape, with a shift towards evaluating the quality dimension emphasizing the significance of success evaluation. By achieving its primary objective of examining and organizing the relevant scientific literature on IS in higher education, this study contributes to the existing body of knowledge and offers foundational resources researchers and HEIs seeking to implement new ISs or improve their current systems.

在当今全球化和国际化时代，高等教育机构（HEIs）面临着众多挑战。在这些挑战中，数字化转型是要求最高的挑战之一，因为它涉及使用 ICT 来转变业务流程。此类系统和相关服务的成功实施需要仔细的管理和衡量。为了更深入地了解高等教育中信息系统（IS）和数字服务的现状以及相关的基于理论的模型，进行了系统的文献综述和文献计量分析。经过检索和筛选，本文系统地回顾了 63 篇出版物，以识别各种 IS 并对迄今为止进行的研究进行分类。本文强调了学习活动之外的信息系统调查中的一个关键差距，强调了行政数字服务研究不足的领域。此外，本文还强调了 DeLone 和 McLean 成功模型的普遍使用，特别是与 TAM/UTAUT 相结合，以实证方式衡量高等教育中 IS 的成功。结果还表明，由于在衡量成功维度的指标上没有明显的一致意见，因此在不同研究中使用指标需要更大的一致性和严格性。对 1791 份记录的文献计量分析强调了不断发展的研究格局，转向评估质量维度，强调成功评估的重要性。通过实现检查和组织高等教育信息系统相关科学文献的主要目标，本研究对现有知识体系做出了贡献，并为寻求实施新信息系统或改进现有系统的研究人员和高等教育机构提供了基础资源。