Organizations are readily implementing innovative technological solutions, including artificial intelligence (AI) and robotics, to remain competitive. However, these implementations often disrupt the existing routines and practices of stakeholders that are critical for organizational performance and success. If stakeholders are not part of the implementation decision process, the technological disruption may induce stakeholder resistance that may potentially lead to organization-wide turbulence. Addressing this scenario, this paper conceptualizes six principles of responsible digital implementations to develop operational resilience facilitated by discursive channels between organizational leadership and stakeholders. We close by outlining an action plan that provides guidance for managers considering implementing digital technologies, as well as suggest some potential fruitful future areas of research.

中文翻译：

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负责任的数字化实施原则：发展运营业务弹性以减少对数字化创新的阻力

组织正在随时实施创新技术解决方案，包括人工智能 (AI) 和机器人技术，以保持竞争力。然而，这些实施往往会破坏利益相关者现有的惯例和实践，而这些惯例和实践对于组织绩效和成功至关重要。如果利益相关者不参与实施决策过程，技术中断可能会引起利益相关者的抵制，从而可能导致组织范围内的动荡。针对这种情况，本文概念化了负责任的数字化实施的六项原则，以通过组织领导层和利益相关者之间的话语渠道促进运营弹性。最后，我们概述了一项行动计划，为考虑实施数字技术的管理者提供指导，并提出了一些潜在的、富有成果的未来研究领域。