Building maintenance encompasses multiple tightly inter-connected agents (e.g., technicians, occupants, supervisors, and equipment). Variable working conditions and limited resources may affect the safety and sustainability of the activities. Although recent studies have explored how complex systems can perform resilient behavior in facing the complexity of everyday activities, the factors that effectively contribute to resilient performance are still paired with limited empirical evidence. We studied the performance of the maintenance team during sudden breakdowns of air-conditioning devices in a large university campus, using the Functional Resonance Analysis Method (FRAM). A FRAM diagram containing 30 functions was organized including six macro-cognitive functions (expertise, sensemaking, communication, coordination, collaboration, and adaptation/improvisation), examining their role in anticipating, and responding to emergencies, and eight functional units that are directly impacted by disturbances were analyzed in more detail. Results indicate that macro-cognitive functions can greatly impact the functionality of the maintenance team in pursuit of their goals. Moreover, we noted those macro-cognitive functions here analyzed depend on each other to produce resilient performance.

中文翻译：

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建筑维护的弹性性能：突发故障期间的宏观认知视角

建筑维护包括多个紧密互连的代理（例如技术人员、居住者、主管和设备）。多变的工作条件和有限的资源可能会影响活动的安全性和可持续性。尽管最近的研究探讨了复杂系统如何在面对日常活动的复杂性时表现出弹性行为，但有效促进弹性表现的因素仍然与有限的经验证据相匹配。我们使用功能共振分析方法 (FRAM) 研究了大型大学校园空调设备突然故障时维护团队的表现。组织了包含 30 个功能的 FRAM 图，其中包括 6 个宏观认知功能（专业知识、意义建构、沟通、协调、协作和适应/即兴发挥），检查它们在预测和响应紧急情况中的作用，以及直接受影响的 8 个功能单元对干扰进行了更详细的分析。结果表明，宏观认知功能可以极大地影响维护团队实现目标的功能。此外，我们注意到这里分析的那些宏观认知功能相互依赖以产生弹性性能。