Abstract

The study used a thematic analysis to examine student and faculty responses to two qualitative questions focused on their perceptions of the consequence of incivility and solutions that would embed civility expectations as a key element to professional role socialization in higher education. Participants included students and faculty across multiple academic programs and respondent subgroups at a regional university in the southern United States. A new adapted conceptual model using Clark’s in Nursing Education Perspectives, 28(2), 93–97 (2007, revised 2020) Conceptual Model for Fostering Civility in Nursing Education and Daniel Goleman’s in Emotional intelligence: Why it can matter more than IQ. Bantam Books (1995) Emotional Intelligence domains was used as the framework for this study to give meaning and context to its findings. For this group of respondents, the study found that seventy percent of faculty and students agree that incivility has the largest impact on the emotional intelligence domain of self-management, which includes negative emotional outcomes, loss of respect, negative professional and student outcomes, poor academic outcomes, attrition, and less success. Leadership in higher education will strengthen their institutions by using a relational approach centered on communication skill-building to ensure that faculty have been socialized to the importance of civil professional behavior and that stakeholders collectively explore and agree on the meaning and organizational integration of civility.

中文翻译：

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职业角色社会化中的迫切责任：解决不文明行为

摘要

该研究使用主题分析来考察学生和教师对两个定性问题的反应，这两个定性问题的重点是他们对不文明行为后果的看法，以及将文明期望作为高等教育中专业角色社会化的关键要素的解决方案。参与者包括美国南部一所地区大学多个学术项目的学生和教师以及受访者小组。采用克拉克的《护理教育观点》，28 (2), 93–97（2007 年，2020 年修订）《促进护理教育文明的概念模型》和丹尼尔·戈尔曼的《 情商：为什么它比智商更重要》中的新改编概念模型。Bantam Books ( 1995 ) 情绪智力领域被用作本研究的框架，为其研究结果赋予意义和背景。研究发现，对于这组受访者，70% 的教职员工和学生认为，不文明行为对自我管理的情商影响最大，其中包括负面情绪结果、失去尊重、负面职业和学生结果、不良情绪学术成果、人员流失和成功率较低。高等教育的领导力将通过使用以沟通技能建设为中心的关系方法来加强其机构，以确保教师了解公民专业行为的重要性，并确保利益相关者集体探索并就文明的含义和组织整合达成一致。