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The mediating role of job burnout in the effect of conflict management on work stress in nurses
Current Psychology ( IF 2.387 ) Pub Date : 2024-03-20 , DOI: 10.1007/s12144-024-05776-1
Selman Kızılkaya

In the health sector, which is one of the sectors where human interaction is intense, nurses experience work stress for various reasons. Conflict management skills of nurses have an important role in overcoming the obstacles caused by work stress (such as job burnout). The effect of conflict management on work stress varies according to job burnout. The purpose of this study was to determine the mediating role of job burnout in the effect of conflict management on work stress in nurses. A total of 392 nurses working in Şanlıurfa province in Turkey participated in the study. The survey method was used for the study in which the participants were included between 24.04.2023 and 02.05.2023, both face-to-face and online. The questionnaire includes questions about the personal characteristics of nurses, as well as the General Work Stress Scale, Job Burnout Scale, and Conflict Management Scale as measurement tools. There is a negative and significant relationship between conflict management and work stress (r=) and job burnout. There is a positive and significant relationship between work stress (r=-.574, p < .01) and job burnout (r=-.573, p < .01). It has been determined that job burnout has a mediating role in the effect of conflict management on work stress. It is recommended to develop nurses’ conflict management skills.



中文翻译:

工作倦怠在冲突管理对护士工作压力影响中的中介作用

卫生部门是人际交往频繁的部门之一,护士由于各种原因承受着工作压力。护士的冲突管理技能对于克服工作压力造成的障碍(如工作倦怠)具有重要作用。冲突管理对工作压力的影响因工作倦怠而异。本研究的目的是确定工作倦怠在冲突管理对护士工作压力影响中的中介作用。土耳其尚勒乌尔法省共有 392 名护士参与了这项研究。该研究采用了调查方法,参与者在2023年4月24日至2023年5月2日期间进行,包括面对面的和在线的。问卷包括有关护士个人特征的问题,以及一般工作压力量表、工作倦怠量表、冲突管理量表作为测量工具。冲突管理与工作压力(r=)和工作倦怠之间存在显着的负相关关系。工作压力 ( r =-.574, p  < .01) 和工作倦怠 ( r =-.573, p  < .01)之间存在显着正相关关系。研究表明,工作倦怠在冲突管理对工作压力的影响中具有中介作用。建议培养护士的冲突管理技能。

更新日期:2024-03-21
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