Teleworking in the banking sector has increased considerably as a result of the outbreak of the COVID‐19 pandemic. This work examines the role that home work environment and organisational support for teleworking played in the health of bank employees who were forced to work from their homes during the health emergency. For this, the authors propose and test a structural equation model and a moderated serial mediation model using a sample of 1037 bank employees in Spain, obtained through an online self‐administered survey. The results reveal the direct and indirect effects of home physical conditions on health, mediated by family interference with work and technological overload. The results also show that the organisation's support for teleworking enhances the impact of home physical conditions on family interference and technological overload, also detecting that the indirect effects of physical conditions on health have been conditioned by the organisation's support for teleworking. The study therefore provides a better understanding of the impact of home environment on teleworkers' health and identifies useful strategies to improve the well‐being of bank employees who wish to work from home.

中文翻译：

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在家工作的银行员工的工作环境和健康：COVID-19 大流行的教训

由于 COVID-19 大流行的爆发，银行业的远程办公大幅增加。这项工作探讨了家庭工作环境和远程办公的组织支持对在卫生紧急情况下被迫在家工作的银行员工的健康所发挥的作用。为此，作者使用通过在线自我管理调查获得的 1037 名西班牙银行员工样本，提出并测试了结构方程模型和有调节的串行中介模型。结果揭示了家庭身体状况对健康的直接和间接影响，这是由家庭对工作的干扰和技术超载所介导的。结果还表明，组织对远程办公的支持增强了家庭身体状况对家庭干扰和技术超载的影响，还发现身体状况对健康的间接影响受到组织对远程办公的支持的影响。因此，该研究更好地了解了家庭环境对远程办公人员健康的影响，并确定了改善希望在家工作的银行员工福祉的有用策略。