Organizations today are faced with the dual imperative of fostering both quality and innovation. The simultaneous pursuit of quality and innovation may introduce a paradox: achieving quality involves the promotion of a lean management climate, characterized by standardization, risk mitigation, waste reduction, and resource efficiency, while innovation necessitates a climate conducive to risk-taking, challenging established norms, accepting potential wastefulness, and allocating resources. We propose that problem-solving that encompasses the identification and resolution of disruptions and challenges can serve as a critical bridge between these two potentially conflicting climates. Results of a survey of 402 employees and their managers working in 53 teams in two organizations (a hospital and a high-tech company) demonstrated that when the level of problem-solving was low, the paradoxical relationship between high lean management and innovation climates impaired the teams’ quality performance. Conversely, under higher levels of problem-solving, high lean management and innovation climates were associated with better quality performance. However, problem-solving did not solve the abovementioned climates’ paradoxical relationship regarding innovation performance, i.e., innovation performance was high when the innovation climate was higher and the lean management climate was lower. Future article and implications for practice are discussed.

中文翻译：

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精益管理与创新——一个悖论？重塑组织内解决问题的角色

当今的组织面临着培养质量和创新的双重紧迫性。同时追求质量和创新可能会引入一个悖论：实现质量需要促进精益管理氛围，其特点是标准化、风险缓解、减少浪费和资源效率，而创新则需要有利于冒险、挑战既定的氛围。规范、接受潜在的浪费并分配资源。我们建议，解决问题，包括识别和解决干扰和挑战，可以成为这两种潜在冲突气候之间的重要桥梁。对两个组织（一家医院和一家高科技公司）53 个团队的 402 名员工及其经理进行的一项调查结果表明，当解决问题的水平较低时，高度精益管理与创新氛围之间的矛盾关系就会受到损害。团队的质量表现。相反，在更高水平的问题解决下，高度精益管理和创新氛围与更好的质量绩效相关。然而，问题的解决并没有解决上述氛围与创新绩效之间的矛盾关系，即创新氛围越高，精益管理氛围越低，创新绩效越高。讨论了未来的文章和对实践的影响。