As the implementers of government policies, junior civil servants bear the responsibility of providing services to the public. Whether they can put themselves in the people’s shoes and show more active service consciousness directly reflects the government’s management ability and the realization of service-oriented government goals. Although proactive service behavior has been studied, it has not been brought into the field of government administration. Hence, from the perspective of servant leadership, this study attempts to introduce proactive service behavior (PSB) into the field of government administration, and discusses the promotion strategies of junior civil servants’ PSB in China. Through the statistical analysis of 416 junior civil servants collected in the two stages, this study verifies that servant leadership has a significant positive impact on public service motivation and PSB of junior civil servants. Public service motivation (PSM) can partially mediate the promotion effect of servant leadership on junior civil servants’ PSB. Role identity can positively moderate the relationship between servant leadership and junior civil servants’ PSM, and then affect their PSB. Therefore, this study suggests that leading cadres should integrate servant leadership into daily life, take the lead in providing quality services to their subordinates, and then inspire more proactive service to the masses.

中文翻译：

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仆人式领导对主动服务行为的影响：有调节的中介模型

基层公务员作为政府政策的执行者，肩负着为公众提供服务的责任。能否设身处地为人民着想，表现出更加主动的服务意识，直接体现着政府的管理能力和服务型政府目标的实现。尽管主动服务行为已被研究，但尚未纳入政府管理领域。因此，本研究试图从公仆型领导的视角，将主动服务行为（PSB）引入政府管理领域，并探讨我国初级公务员主动服务行为的提升策略。通过对两个阶段收集的416名初级公务员的统计分析，本研究验证公务员领导力对初级公务员的公共服务动机和PSB具有显着的正向影响。公共服务动机（PSM）可以部分中介公务员领导对初级公务员PSB的促进作用。角色认同可以正向调节公务员领导力与初级公务员PSM之间的关系，进而影响其PSB。因此，本研究建议，领导干部应将仆人式领导融入日常生活，带头为下属提供优质服务，进而激发更加主动地为群众服务。