Abstract

The issues of crime and its associated effects on hotel operations have gotten much attention; however, this is scarcely studied in African contexts. Besides, there is a dearth of information on how hotel characteristics and the adoption of security measures can mediate the relationship between crime occurrence and its effects on hotel operations. This study systematically examined whether hotel characteristics and the adoption of security measures can moderate the interaction of perceived crime occurrence and hotel operation, evidence from Ibadan municipality, Nigeria. Questionnaire administration was used to elicit information from the hotel staff in 2021. Frequency table, percentages, mean, correlation, and Ordinary Least Squares Regression (OLS) were used in the analysis and interpretation of data. Results through the use of correlation show that crime occurrence (personal and property crime) has a significant and positive effect on hotel operations. Examination of personal and property crimes separately shows that both have positive and significant effects on hotel operations, with property crime having a more significant effect. Findings revealed that the number of available rooms and adoption of security measures moderate the effect of crime on hotel operation, while the nature of services rendered does not predict the effect of crime on hotel operation. Lastly, this study addresses theoretical implications that support the framework of the routine activity theory as well as practical implications that suggest ways and methods of preventing crime occurrence.

中文翻译：

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尼日利亚酒店特色及安全系统在酒店运营中的地位

摘要

犯罪问题及其对酒店运营的相关影响引起了广泛关注；然而，这在非洲背景下却很少被研究。此外，关于酒店特征和安全措施的采用如何调节犯罪发生及其对酒店运营影响之间的关系的信息也很缺乏。这项研究系统地检验了酒店特征和安全措施的采用是否可以调节感知犯罪发生和酒店运营之间的相互作用，证据来自尼日利亚伊巴丹市。通过问卷调查的方式向酒店员工收集 2021 年的信息。使用频率表、百分比、平均值、相关性和普通最小二乘回归 (OLS) 来分析和解释数据。通过使用相关性得出的结果表明，犯罪发生（人身和财产犯罪）对酒店运营具有显着且积极的影响。分别对人身犯罪和财产犯罪进行考察表明，两者都对酒店经营产生积极且显着的影响，其中财产犯罪的影响更为显着。调查结果显示，可用客房数量和安全措施的采用可以减轻犯罪对酒店运营的影响，而所提供服务的性质并不能预测犯罪对酒店运营的影响。最后，本研究探讨了支持日常活动理论框架的理论意义以及提出预防犯罪发生的方式和方法的实际意义。