Communication in organisations is essential for them to be competitive in a global world that is constantly changing. Internal communication especially can be a highly effective and useful strategic tool for improving organisational performance through employee motivation and satisfaction. Based on a questionnaire survey completed by 426 employees of Portuguese organisations, this work aims to understand, using a partial least squares structural equation model, the importance of internal communication in the motivation and satisfaction of Portuguese employees. The results show that internal communication in organisations directly influences job satisfaction and also indirectly, through motivation at work, giving motivation at work the role of mediator. It is therefore important for Portuguese organisations to invest in effective internal communication strategies in order to promote employee motivation and satisfaction, recognising motivation as a key mediator in the relationship between internal communication and job satisfaction.

中文翻译：

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内部沟通与工作满意度动机的中介效应

组织中的沟通对于他们在不断变化的全球化世界中保持竞争力至关重要。内部沟通尤其可以成为一种高效且有用的战略工具，可以通过员工激励和满意度来提高组织绩效。这项工作基于对葡萄牙组织的 426 名员工完成的问卷调查，旨在利用偏最小二乘结构方程模型了解内部沟通对葡萄牙员工的积极性和满意度的重要性。结果表明，组织内部沟通直接影响工作满意度，并通过工作动机间接影响工作满意度，使工作动机发挥中介作用。因此，葡萄牙组织必须投资于有效的内部沟通策略，以提高员工的积极性和满意度，并认识到动机是内部沟通和工作满意度之间关系的关键中介因素。