This article reexamines the notion of voice in law and society scholarship, which has focused on journeys to complaints and claims. Using the English and Welsh National Health Service as a case study, it argues that looking at the articulation of grievances through a large number of channels across a large service sector offers new opportunities to examine a range of different political logics underpinning voicing mechanisms. Two key arguments emerge. First, it becomes clear that expressions of dissatisfaction can be collected for a variety of purposes other than dispute resolution or conflict management. Formal grievance procedures, rendered legitimate by concepts of rights and due process, not only interact with but compete with other ways of serving the collective good. The second key finding is that when looked at in isolation, the concept of voice can usefully be studied as a discrete concept rather than just a vital component of claiming.

中文翻译：

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重新审视声音的概念：英格兰和威尔士国家卫生服务部门的不满表达

本文重新审视了法律和社会学术中的声音概念，重点关注投诉和索赔的过程。以英格兰和威尔士国家医疗服务体系为案例研究，它认为，通过大型服务部门的大量渠道来审视不满情绪的表达，为研究支持表达机制的一系列不同政治逻辑提供了新的机会。出现了两个关键论点。首先，很明显，收集不满的表达可以用于除争议解决或冲突管理之外的多种目的。正式的申诉程序通过权利和正当程序的概念而变得合法，不仅与其他服务集体利益的方式相互作用，而且相互竞争。第二个关键发现是，当孤立地看待时，声音的概念可以作为一个离散的概念来研究，而不仅仅是声明的一个重要组成部分。