Automated parcel locker (APL) systems have been proposed as a means of overcoming last-mile delivery challenges, including long delivery times and high operating costs. Recently, APL systems have attracted attention because of the increasing demand for parcel delivery and the preference for contactless delivery during the COVID-19 era. The aim of the present study aims to gain a more comprehensive understanding of the psychological and latent factors underlying the decision to adopt APL systems. Structural equation modeling (SEM) is applied to present an extended technology acceptance model (TAM) using data from 459 consumers in Seoul, Korea. The findings provide valuable insights into the reasons for adoption of APL systems. Specifically, the perceived risk of COVID-19, distrust, and their personal innovativeness significantly influenced their adoption of the systems by affecting their perceived usefulness and perceived ease of use. In addition, use experience has a significant moderating effect on the adoption. The findings revealed in this study could help policy makers, urban planners, and system operators to accelerate the adoption of APL systems.

中文翻译：

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探索 COVID-19 下自动包裹储物柜系统的行为采用

自动包裹储物柜 (APL) 系统已被提议作为克服最后一英里交付挑战的一种手段，包括较长的交付时间和较高的运营成本。最近，由于包裹递送需求的不断增加以及 COVID-19 时代对非接触式递送的偏好，APL 系统引起了人们的关注。本研究的目的是更全面地了解决定采用 APL 系统的心理和潜在因素。利用来自韩国首尔 459 名消费者的数据，应用结构方程模型 (SEM) 来呈现扩展技术接受模型 (TAM)。研究结果为了解采用 APL 系统的原因提供了宝贵的见解。具体来说，对 COVID-19 的感知风险、不信任以及他们的个人创新能力会影响系统的感知有用性和感知易用性，从而显着影响他们对系统的采用。此外，使用体验对采用有显着的调节作用。本研究揭示的结果可以帮助政策制定者、城市规划者和系统运营商加速 APL 系统的采用。