Online commenting platforms have commonly developed systems to address online harms by removing and down-ranking content. An alternative, under-explored approach is to focus on up-ranking content to proactively prioritize prosocial commentary and set better conversational norms. We present a study with 460 English-speaking US-based news readers to understand the effects of re-ranking comments by constructiveness, curiosity, and personal stories on a variety of outcomes related to willingness to participate and engage, as well as perceived credibility and polarization in a comment section. In our rich-media survey experiment, participants across these four ranking conditions and a control group reviewed prototypes of comment sections of a Politics op-ed and Dining article. We found that outcomes varied significantly by article type. Up-ranking curiosity and constructiveness improved a number of measures for the Politics article, including perceived \textit{Respect}, \textit{Trustworthiness}, and \textit{Interestingness} of the comment section. Constructiveness also increased perceptions that the comments were favorable to Republicans, with no condition worsening perceptions of partisans. Additionally, in the Dining article, personal stories and constructiveness rankings significantly improved the perceived informativeness of the comments. Overall, these findings indicate that incorporating prosocial qualities of speech into ranking could be a promising approach to promote healthier, less polarized dialogue in online comment sections.

中文翻译：

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按建设性和好奇心重新排列新闻评论可显着提高尊重度、可信度和兴趣

在线评论平台通常开发出通过删除内容和降低排名来解决在线危害的系统。另一种尚未充分探索的方法是专注于提升内容排名，主动优先考虑亲社会评论并制定更好的对话规范。我们对 460 名美国英语新闻读者进行了一项研究，旨在了解根据建设性、好奇心和个人故事对评论进行重新排名对参与意愿和参与意愿以及感知可信度和个人经历的各种结果的影响。评论区两极分化。在我们的富媒体调查实验中，这四种排名条件的参与者和对照组审查了政治专栏和餐饮文章的评论部分的原型。我们发现，不同文章类型的结果差异很大。好奇心和建设性的提升改善了政治文章的许多衡量标准，包括评论部分的感知\textit{尊重}、\textit{信任度}和\textit{趣味性}。建设性的看法也增加了人们对这些言论有利于共和党人的看法，而没有任何情况恶化了对党派的看法。此外，在《餐饮》文章中，个人故事和建设性排名显着提高了评论的信息量。总体而言，这些发现表明，将亲社会言论质量纳入排名可能是一种有前途的方法，可以促进在线评论部分中更健康、更少两极分化的对话。