Purpose

This paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management is explored, with the paper delving into both theoretical insights and practical implications.

Design/methodology/approach

This paper offers reflections on the emerging trend of the gig economy and its impacts on the hospitality workforce, based on evidence collected from the selected literature, industry report and authors’ personal reflections. A micro-meso-macro analytical framework was also applied to assist authors in building the arguments and propositions.

Findings

The findings not only revealed the impacts of the gig economy on the hospitality workforce at micro-meso-macro levels but also underscored its close relationships with various concepts in the hospitality management literature. Both future research directions and practical implications are provided.

Practical implications

Amid the gig economy’s transformative influence, stakeholders must continually innovate for an empowering and secure work environment. A holistic approach is necessary to establish a harmonious gig ecosystem, ensuring fair treatment, benefits and protection for workers while fostering growth and well-being.

Originality/value

Throughout the paper, a critical reflection on the impact of the gig economy on the hospitality workforce is presented, along with suggestions for coping with current labor issues in hospitality and tourism. Future research directions are outlined.

中文翻译：

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批判性反思零工经济对酒店业劳动力的影响

目的

本文旨在批判性地反思零工经济对酒店业劳动力的影响。本文探讨了零工经济对酒店劳动力管理的影响，深入探讨了理论见解和实际意义。

设计/方法论/途径

本文根据从所选文献、行业报告和作者个人反思中收集的证据，反思了零工经济的新兴趋势及其对酒店业劳动力的影响。微观-中观-宏观分析框架也被用来帮助作者建立论点和命题。

发现

研究结果不仅揭示了零工经济在微观、中观和宏观层面对酒店劳动力的影响，还强调了它与酒店管理文献中各种概念的密切关系。提供了未来的研究方向和实际意义。

实际影响

在零工经济的变革性影响下，利益相关者必须不断创新，打造一个赋权且安全的工作环境。建立和谐的零工生态系统需要采取整体方法，确保工人的公平待遇、福利和保护，同时促进增长和福祉。

原创性/价值

整篇论文对零工经济对酒店业劳动力的影响进行了批判性反思，并提出了应对当前酒店业和旅游业劳工问题的建议。概述了未来的研究方向。