Reading official letters and being able to react to them appropriately is part of the daily life of every adult in many countries. Although the history of the plain language movement dates to the past century, it is only now that efforts are being made in Poland to adapt official documents to their audience. In this paper, we describe the results of a study (N = 685) in which we examined how particular linguistic forms and text structure affect the reception of an official-looking text – comprehension as well as emotions experienced, trust in the office, feelings of helplessness in the situation of reading the writing, and many other variables. Based on Imbir’s (2016, New Ideas in Psychology, 43, 39–49), two-system theory of emotions, we aim to examine how emotions – triggered by these complex stimuli – affect their processing. We hope that the results of our interdisciplinary research will answer the questions and hypotheses posed by researchers and find application in the reforms currently underway. We believe that by linking findings from cognitive psychology, the psychology of emotions and linguistics, we will also expand knowledge in the broad discussion on overcoming barriers between administrative offices and target audiences.

中文翻译：

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以不同的方式谈论同一件事：理解官方信件中的措辞和经历的情感

阅读官方信件并能够对其做出适当反应是许多国家每个成年人日常生活的一部分。尽管简明语言运动的历史可以追溯到上个世纪，但波兰直到现在才开始努力使官方文件适应其受众。在本文中，我们描述了一项研究的结果（氮= 685），其中我们研究了特定的语言形式和文本结构如何影响官方文本的接受——理解以及经历的情感、对办公室的信任、阅读文字时的无助感，以及许多其他变量。基于 Imbir（2016 年，心理学新思想,43，39-49），情绪的双系统理论，我们的目的是研究由这些复杂刺激触发的情绪如何影响其处理。我们希望我们的跨学科研究成果能够回答研究人员提出的问题和假设，并在当前正在进行的改革中得到应用。我们相信，通过将认知心理学、情感心理学和语言学的研究结果联系起来，我们还将在克服行政办公室和目标受众之间障碍的广泛讨论中扩展知识。