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Destination Identification and Destination Community Identification as Drivers of Destination Brand Value Co-Creation in Emerging Tourism Destinations: A Social Identity Theory Perspective International Journal of Hospitality & Tourism Administration Pub Date : 2024-03-21 David Amani
This study investigates the impact of destination identification and destination community identification on the co-creation of destination brand value through tourism ethnocentrism. Data from a su...
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Hospitality Core Competence, Innovation and Competitive Advantage: Empirical Study of an Integrated Relationship International Journal of Hospitality & Tourism Administration Pub Date : 2024-03-01 Asiamah Yeboah
Despite the widely held view that core competencies positively influence innovation and competitive advantage and innovation also leading to competitive advantage, the extent to which core competen...
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The Role of Service Innovation and Work Engagement on Creativity and Training-Learning Effort International Journal of Hospitality & Tourism Administration Pub Date : 2024-02-23 Ülker Can, Miray Kiliçalp, Suat Akyürek
Service innovation is a critical phenomenon for the service industry. The purpose of this study is to reveal whether service innovation directly affects employee creativity and their training-learn...
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How Sense of Community and Social Environment Influence residents’ Subjective Well-Being? Moderating Role of Trust International Journal of Hospitality & Tourism Administration Pub Date : 2024-02-20 Ruiying Cai, Christina Geng-Qing Chi, Giacomo Del Chiappa
The research aims to provide contextual insights into residents’ subjective well-being in tourism-dependent destinations under the impact of neo-imperialism. Drawing upon the bottom-up spillover th...
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Assessing Environmental Performance Through Environmental Management Initiatives, Green Extrinsic and Intrinsic Motivation, and Resource Commitment in Malaysian Hotels International Journal of Hospitality & Tourism Administration Pub Date : 2024-02-06 Ataul Karim Patwary, S. Mostafa Rasoolimanesh, Roslizawati Che Aziz, Muhammad Umair Ashraf, Md. Mahmudul Alam, Shafique Ur Rehman
The level of dedication that an organization has toward the preservation of the natural environment is reflected in its environmental performance. This study evaluates the role of green extrinsic a...
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Exploring the Relationships Between Industry 4.0 Adoption and Business Model: The Case of Vietnamese Hospitality organisations International Journal of Hospitality & Tourism Administration Pub Date : 2024-02-05 Abel Duarte Alonso, Oanh Vu Thi Kim, Thanh Duc Tran, Thanh Minh Le, Thanh Duy Nguyen, Trung Thanh Nguyen
This study examines Vietnamese hospitality organizations’ involvement in Industry 4.0 technologies, the most valuable Industry 4.0 tools used, and key outcomes of Industry 4.0 uptake. As many as 40...
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Mapping Ethics Research in the Hospitality Scholarship International Journal of Hospitality & Tourism Administration Pub Date : 2023-12-21 Eray Polat, Mehmet Ali Köseoglu
This paper examines the role of ethics-related research in shaping the intellectual structure of hospitality-literature through a two-step method. The intellectual structure of the most-cited ethic...
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The Effect of Cooperative Organizational Culture and Gender on Helping Behavior International Journal of Hospitality & Tourism Administration Pub Date : 2023-12-10 Hee Jung (Annette) Kang, James A Busser, Lisa Cain
This study examined the combination of individual (living a calling, employee well-being) and contextual factors (cooperative organizational culture) to provide a holistic view of their impact on h...
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The Economic Consequences of Accounting Standard Transition in Hospitality Companies International Journal of Hospitality & Tourism Administration Pub Date : 2023-12-10 Jidong Zhang, Meiqun Yin, Jing Han
This research centers around the accounting transition to Accounting Standards Codification Topic 606 (ASC 606) in hospitality companies and tests the transition’s effect on these public hospitalit...
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The Effect of Workplace Incivility Toward Expatriates on Their Service Innovation: A Conservation of Resources Perspective International Journal of Hospitality & Tourism Administration Pub Date : 2023-11-14 Alice H.Y. Hon, Yun Dong
Drawing from the conservation of resources theory, this study explores when and how workplace incivility toward expatriates affects their service innovation, which is critical for the success of mu...
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Understanding Tourist’s Behavioral Intentions in Selecting Local Home-Based Accommodation in Iran International Journal of Hospitality & Tourism Administration Pub Date : 2023-11-13 Aida Aminifar, Zahed Ghaderi, Majid Farhadi Uonaki, Collin Michael Hall
The purpose of this study is to investigate tourists’ behavioral intentions when selecting LHA for stays, considering the effects of the Attitude-Social Influence‑Efficacy Model, social identity th...
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Job Embeddedness in the Hospitality Industry: Developing a Model of Psychological Antecedents and Behavioral Consequences International Journal of Hospitality & Tourism Administration Pub Date : 2023-11-09 Nima Soltani Nejad, Fatemeh Taheri Azad, Akram Ashraf Ganjouie, Zahra Kooshan, Raymond Rastegar
This study examines interpersonal psychological factors as antecedents and crisis/supportive behavior factors as consequences of organizational job embeddedness (OJE) in the hospitality industry. W...
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The Differential Effects of Leader Food Safety Priority and Ethical Leadership on Food Safety Promotive and Prohibitive Voices: A Socially Desirable Responding Theory Perspective International Journal of Hospitality & Tourism Administration Pub Date : 2023-10-31 Heyao (Chandler) Yu, Priyanko Guchait, Jennet Achyldurdyyeva, Ayşın Pasamehmetoglu
Studies on impact of different leadership styles on the promotive and prohibitive forms of food safety voices are limited. Therefore, drawing on socially desirable responding theory, this study exa...
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The Next Generation’s Intent to Move into Senior Living Communities International Journal of Hospitality & Tourism Administration Pub Date : 2023-09-20 Zihui Ma, Hyun Jeong Kim, Nancy Swanger
Senior living is an emerging research topic among hospitality scholars. Drawing upon the theory of planned behavior, this study examines the determining factors of potential residents, Baby Boomers...
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Visitors’ Sentiment in Archeological Heritage Sites: A Study Based on TripAdvisor Reviews International Journal of Hospitality & Tourism Administration Pub Date : 2023-08-03 Md Nurnobi Islam
ABSTRACT A memorable visitor experience is crucial for developing a destination brand and attracting visitors to a heritage destination. Understanding visitors’ sentiments is important to enhance their experiences. To answer the research question: how effectively does Bangladesh manage its heritage attractions as tourism experiences? This research has analyzed heritage visitors’ sentiments based on
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Perception Gaps in Homestay Customers’ Unique Consumption Motivations: An Affordance Perspective International Journal of Hospitality & Tourism Administration Pub Date : 2023-08-02 Qiuai Huang, Chun Liu, Tongqian Zou
ABSTRACT The development of homestays has brought academic attention to consumer satisfaction on sharing platforms. Three facets of homestays – a home-like feeling, interaction, and authenticity – are the core influencing factors that attract customers. However, little attention has been paid to whether consumers’ motivations are satisfied from the angles of hosts and customers. Based on affordance
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Modeling Perceptions About Destination Images and Intention to Re-Visit: A Mediating-Moderated Model of Tourists’ Behavior International Journal of Hospitality & Tourism Administration Pub Date : 2023-07-13 Rajan Kumar Gangadhari, Vodnala Shivalingam, Pradeep Kumar Tarei, Swathi Cherukuri
ABSTRACT The current study investigates the effect of the set of cognitive, affective, and conative destination images and tourist satisfaction on the intention to re-visit. The study gathered information from 384 tourists who traveled to northern India in the spring of 2021. Smart PLS was used to analyze data using a structural equation modeling (SEM) technique. The findings supported the hypothesis
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Getting Closely Attached to It: The Role of Destination Personality and Emotional Experience in tourists’ Attachment to a Tourist Destination International Journal of Hospitality & Tourism Administration Pub Date : 2023-07-12 Ivana Šagovnović, Sanja Kovačić, Bojan Kurež, Tatyana N. Tretyakova, Yulia A. Syromiatnikova
ABSTRACT The main focus of this research was to explore the relationships between tourists’ emotional experience, destination personality, place attachment, satisfaction, and destination loyalty within the same research framework. The research was conducted among 304 Serbian tourists who visited the coastal destination in Greece (Paralia). The results confirmed that destination personality positively
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How Responsible Tourism Behavioral Intentions Influence Tour Choices: Effects of Economic, Socio-Cultural, and Environmental Responsibility International Journal of Hospitality & Tourism Administration Pub Date : 2023-06-03 Nga Thi Thanh Nguyen, Tuan Huu Tran, Linh Thi Thuy Phan, Xuan Thi Thanh Le
ABSTRACT This study aims to examine how economic, socio-cultural, and environmental responsibility affects tourists’ responsible behavioral intentions in Thua Thien Hue province, Vietnam. Moreover, the relationship between responsible tourism intention and responsible tourism tour choice was examined. The structural equation modeling with SMARTPLS was used to test multiple hypotheses (N = 200). The
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Factors Predicting Hotel Recommendations: A Comparison of Guest Feedback Before and After the Hotel Closures During the COVID-19 Pandemic International Journal of Hospitality & Tourism Administration Pub Date : 2023-05-15 Boran Kim, Jungsun (Sunny) Kim, Ashok Singh, Mehmet Erdem, Andrew Hardin
ABSTRACT The COVID-19 pandemic adversely impacted the hospitality industry. The current study explored potential factors (i.e. cleanliness, location, room, service, and value) influencing guests’ hotel recommendations before the shutdown of hotels due to COVID-19 and after the reopening of hotels. This study employed secondary data and random forest analysis to test the hypotheses. The results indicated
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Approaches to Sustainability in the Kitchen: Comparing Chefs’ Perceptions International Journal of Hospitality & Tourism Administration Pub Date : 2023-04-26 Oanh Thi Kim Vu, Alessandro Bressan, Abel Duarte Alonso, Luong Ngoc Tran, Thanh Duc Tran
ABSTRACT This study investigates how chefs operating in Australia and Vietnam perceive sustainability within their c ontext, how sustainability could be enhanced, and challenges limiting stronger sustainable practices. Data were gathered through in-depth, semi-structured face-to-face and online interviews with 69 chefs (34 in Australia, 35 in Vietnam). The analysis revealed 11 key dimensions, similarities
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The Role of Place Image and Social Identity on Support for Tourism and Life Satisfaction: The Case of Seville International Journal of Hospitality & Tourism Administration Pub Date : 2023-04-22 Ana Maria Dominguez Quintero, Dimitrios Stylidis
ABSTRACT Rapid changes incurred by tourism pose challenges to local residents, transforming their perceptions of place and levels of identification to it. Building on the premises of two theoretical frameworks, this study aimed to investigate the way place image and social identity determine residents’ predispositions to tourism and their overall life satisfaction. Using data drawn from Seville residents
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Strengthening Brand Equity in Hotel Chains: Insights from Emerging Vs. Developed Economies International Journal of Hospitality & Tourism Administration Pub Date : 2023-04-20 Irene Gil-Saura, Maria-Eugenia Ruiz-Molina, Mihaela-Simona Moise, Antonio Marín-García
ABSTRACT Today, many consumers seek to stay in environmentally sustainable hotels. Moreover, the tourism industry is one of the most impacted by the COVID-19 outbreak. In this increasingly competitive environment, companies in general, and hotels in particular, must offer unique experiences through value co-creation. The purpose of this work is to analyze the impact of “green” practices and value co-creation
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Traveling for Medical Tourism: The Roles of Demographics, Past Experience and Medical Tourism Destination Familiarity International Journal of Hospitality & Tourism Administration Pub Date : 2023-04-17 Suja Chaulagain, Linh Ha Le, Murat Hancer
ABSTRACT This study examined how demographics, past experience, and medical tourism destination familiarity influence Americans’ intention to visit Cuba for medical treatments. The study revealed discrepancies in Americans’ medical travel intention across demographic groups (i.e. age, education, income). The study results also indicated that Americans familiar with Cuba as a medical tourism destination
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A Foodie’s Proselytization Mediates Lifestyle and Affective Commitment: An Application of Affect Heuristics in the Hospitality Sector International Journal of Hospitality & Tourism Administration Pub Date : 2023-02-24 Pranay Verma
ABSTRACT A foodie’s review about a restaurant will be persuasive as it is an extension of the self-internal consistency emanating from his lifestyle. Narcissism plays a psychological driver and moderates the effect of lifestyle. The purpose of this study is to empirically test the mediating role of proselytization and the moderating role of dietary plan and narcissism on the relationship between lifestyle
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Distribution of (In)Equality and Empowerment of Community-Based Tourism: The Case Study of Brunei Darussalam International Journal of Hospitality & Tourism Administration Pub Date : 2023-02-14 Wei Lee Chin, Aaron Tham, Najib Noorashid
ABSTRACT Effective communication plays a part in the success and the sustainability of the tourism and hospitality management, including community-based tourism (CBT). In Brunei Darussalam, communication barriers have affected the growth of the CBT industry on both local and national levels. By analyzing responses from 16 local CBT operators, this investigation focuses aspects of communication and
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Enhancing Full-Service Restaurant Online Food Ordering Experiences: Which Factors Should Restaurants Emphasize? International Journal of Hospitality & Tourism Administration Pub Date : 2023-02-09 Amir Batouei, Mélanie F. Boninsegni, Xi Y. Leung, Ai Ping Teoh
ABSTRACT This research investigates the effects of five restaurant marketing antecedents (i.e., food quality, perceived healthiness, promotional innovativeness, authenticity, and menu quality) on three outcome variables (i.e., brand preference, pay a price premium, and eWOM) through memorable experience in the context of full-service restaurant online food ordering. PLS-SEM was used to analyze 336
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Are Camper Travel Lovers the New Wave of Tourism? A Growing Trend for Destinations International Journal of Hospitality & Tourism Administration Pub Date : 2023-02-05 Lluis Mundet, Marc Grijalvo, Jaume Marin
ABSTRACT This research analyses the challenges of an emerging tourism segment, which we shall call ‘Camper Travel Lovers’ (CTLs) and is linked to the users of motorized vehicles such as motorhomes and camper vans for tourism purposes. The study focuses on Girona Province (Catalonia, Spain) and uses primary sources of information to conduct quantitative research through a structured survey. A total
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Influences of Local Community Dimensions in Enhancing Support for Sustainable Tourism Development International Journal of Hospitality & Tourism Administration Pub Date : 2023-01-23 Shah Alam Kabir Pramanik, Md. Zakaria Rahman
ABSTRACT To promote sustainable development of tourism, the role of the local community and their involvement are undeniable. This study aimed to discover different dimensions of the local community and assess their effects on perceived positive benefits and support for the sustainable development of tourism in Bangladesh by employing the Social Exchange Theory (SET). This study applied Structural
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Market Competition, Balanced Scorecard, and Their Effects on Hotel Organizational Performance and Manager’s Satisfaction International Journal of Hospitality & Tourism Administration Pub Date : 2023-01-23 Cihan Alphun, Ruggero Sainaghi, Nuray Turker
ABSTRACT This study examines the effect of market competition as a determinant of the balanced scorecard (BSC) system and the two consequences of organizational performance and managers’ satisfaction. Four hypotheses are tested using partial least squares structural equation modeling. The data were collected from 145 valid responses from four- and five-star hotels in Turkey and focused on the pandemic
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Dark Triad Traits, Job Involvement, and Depersonalization among Hotel Employees: The Mediating Role of Workplace Incivility International Journal of Hospitality & Tourism Administration Pub Date : 2022-12-28 Rimsha Khalid, Zahed Ghaderi, Malek Bakheet Elayan, Kareem M. Selem, Ibrahim M. Mkheimer, Mohsin Raza
ABSTRACT Previous studies have explored the effects of each dark triad trait (narcissism, psychopathy, and Machiavellianism) on supervisor incivility, job satisfaction, and productivity. However, little is known about how dark triad traits affect depersonalization and job involvement via workplace incivility in the hospitality sector through the conservation of resources theory lens. Involving 603
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The Effects of Visit Status on Guests’ Attitudes and Visit Intentions in the Theme Park Context International Journal of Hospitality & Tourism Administration Pub Date : 2022-12-15 Maksim Godovykh, Carissa Baker
ABSTRACT The need for status has been recognized as a significant consumer motive. Although the literature discusses the main antecedents of guests’ attitudes and behavioral intentions, the phenomenon of status-seeking in the theme park context has not received enough empirical attention. Additionally, the COVID-19 pandemic altered guests’ attitudes, and safety-related procedures became the most important
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Connecting Farmers’ Markets to Foodservice Businesses: A Qualitative Exploration of Restaurants’ Perceived Benefits and Challenges of Purchasing Food Locally International Journal of Hospitality & Tourism Administration Pub Date : 2022-11-16 Hiran Roy
ABSTRACT This paper examines restaurant managements’ (owners, managers, or the chefs) perceptions, motivations, and constraints in buying local food ingredients from local farmers’ market vendors (farmer vendors) in a study conducted in Vancouver, Canada and Christchurch, New Zealand. Semi-structured interviews were conducted with restaurants (31 in Vancouver and 28 in Christchurch). Results revealed
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Does Perceived Control Matter in the Early Days of COVID-19 in USA? A Protection Motivation Approach Examining Hospitality and Tourism Service Patronage International Journal of Hospitality & Tourism Administration Pub Date : 2022-11-10 Imran Rahman, Luana Nanu, Shaniel Bernard, Sijun Liu
ABSTRACT Based on the protection motivation theory (PMT), this study examined behavioral intentions within the hospitality and tourism industries in the early days of the pandemic. We examined the intentions to participate in regular hospitality and tourism-specific services using data from 1,100 US participants collected in early May 2020. The results from the structural equation modeling indicated
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Investigating the Leisure Behavior in Iranian Trekking Tourists: The Structural Model of Serious Leisure, Travel Intention and Place Attachment International Journal of Hospitality & Tourism Administration Pub Date : 2022-11-08 Mehrdad Hatami, Rasool Norouzi Seyed Hossini, Marjan Saffari
ABSTRACT The present study aimed to examine the effect of serious leisure on travel intention and place attachment among Iranian trekking tourists. The participants of the study were the trekking tourists of Mount Tochal that stayed at least 12 nights a year in this mountain resort. PASS software was used to determine the sample size of the study. Finally, 275 people participated in the present study
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When Do Tourists Defend Tourism Service Providers’ Reputations? Insights from Attribution Theory International Journal of Hospitality & Tourism Administration Pub Date : 2022-11-02 Mahmoud Ibraheam Saleh
ABSTRACT Tourism resort events allow mass tourists to intervene to establish resort reputations among other destinations. From the locus of attribution theory perspective, this paper is the first to explore tourists defending behavior toward resorts’ reputations through destination social responsibility and information adequacy lenses. Through questioning 240 tourists in the Red Sea resorts, the study
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How Perceived Overqualification Affects Task Performance and Proactive Behavior: The Role of Digital Competencies and Job Crafting International Journal of Hospitality & Tourism Administration Pub Date : 2022-10-20 Mahmut Demir, Ali Dalgıç, Emre Yaşar
ABSTRACT The purpose of this study is to investigate the effect of perceived overqualification on both task performance and proactive behavior via job crafting under the moderation of digital competencies. Hypotheses of the proposed model were tested with a sample of 409 participants in 40 five-star hotels in Turkey. Data were collected by interviewing face-to-face and analyzed using structural equation
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Memorable Halal Tourism Experience and Its Effects on Place Attachment International Journal of Hospitality & Tourism Administration Pub Date : 2022-10-18 Erose Sthapit, Peter Björk, Dafnis N. Coudounaris, Jano Jiménez-Barreto
ABSTRACT Although Halal tourism is becoming an important tourism sector and represents one of the largest niche markets in global tourism, the aspects that makes this type of tourism memorable are still unexplored for academics and practitioners. The aim of this study is to examine the relationships between hedonism, novelty, local culture, refreshment, meaningfulness, involvement, knowledge and memorable
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Recommend Friends for Miles: Effective Referral Marketing Strategies in Frequent Flyer Programs International Journal of Hospitality & Tourism Administration Pub Date : 2022-10-07 YooHee Hwang, Joongwon Shin
ABSTRACT Previous research demonstrated the effectiveness of referral programs in boosting firm performance. However, referrers’ evaluations of such programs are under-examined. This study fills this gap by conducting two studies. Study 1 finds that psychological closeness between a referrer and a referee enhance the referrer’s evaluation of the program. Study 2 reveals that the relationship between
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The Impact of Marketing 4.0 on Customer Satisfaction and Engagement: The Distinctive Role of Brand Interaction in the Egyptian Hotel Industry International Journal of Hospitality & Tourism Administration Pub Date : 2022-09-21 Mohamed A. Ghonim, Wael Zakaria Elsawy, Mohamed M. Elsotouhy, Mohamed A. Khashan
ABSTRACT The hospitality industry is changing rapidly, prompting hotels to find new ways to attract and retain customers. This study evaluates marketing 4.0's impact on Egyptian hotel customer behavior—the study tests marketing 4.0's relationship with satisfaction, engagement, and satisfaction’s mediating role. The study compares their effects as brand interaction distinguishes marketing 4.0 from marketing
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Effect of Job Crafting on Hotel Frontline Employees’ Work Role Performance: The Role of Work Engagement and Leader-Member Exchange International Journal of Hospitality & Tourism Administration Pub Date : 2022-09-14 Ayushi Yadav, Rajib Lochan Dhar
This study intends to examine the influence of hotel frontline employees’ job crafting on their work role performance via the mediating role of work engagement. This study also puts forward the rol...
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Predicting Organizational Citizenship Behaviour in Hospitality Businesses with Decision Tree Method International Journal of Hospitality & Tourism Administration Pub Date : 2022-09-08 Nuri Celiker, Cem Oktay Guzeller
The purpose of this study is to determine the effect of toxic leadership perception, leader-member exchange, job stress and emotional exhaustion to predict organizational citizenship behavior of ho...
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How Airbnb Titles Influence Guests’ Decision Making: Linguistic and Spatial Analysis Approach International Journal of Hospitality & Tourism Administration Pub Date : 2022-08-21 Yun (Yvonne) Yang, Sung in Kim, Jaewook Kim, Yoon Koh
Drawing on selective attention theory and language expectancy theory, and using a mixed method of text analysis and spatial analysis, this study examined the impacts of listing titles and locations...
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Promoting Guest Satisfaction: Digital Platforms as a Means to Encourage Economic Development in Hospitality International Journal of Hospitality & Tourism Administration Pub Date : 2022-08-21 Joseph Taylor, Ramakrishna Dantu, Taylor Wells
Digital platforms can provide mechanisms to reduce barriers to entry for individuals in Internet-enabled commerce. These platforms provide a broad range of technical and administrative capabilities...
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Leveraging Psychological Characteristics to Influence Mobile Hotel Bookings During a Global Health Crisis International Journal of Hospitality & Tourism Administration Pub Date : 2022-08-05 Liza M. Cobos, Valeriya Shapoval
This study examined the factors that influence consumers’ booking intentions when using hotel mobile apps during a global health crisis. Data were collected from 386 hotel mobile app users and anal...
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Understanding the Role of Aesthetics and Price Fairness for Establishing Marketing Strategies in the Sports Bar Industry International Journal of Hospitality & Tourism Administration Pub Date : 2022-07-27 Naehyun (Paul) Jin, Sun-Hwa Kim, Jerusalem Merkebu
The purpose of this research was to investigate the effect of aesthetics, price fairness, emotions, and behavioral intentions in the sports bar industry and to provide sports bar managers with prac...
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Image of Local Cuisine in Emerging Gastronomic Destinations: Scale Review, Development, and Validation International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-27 Sandeep Kaur, Mandeep Kaur
Given the increasing popularity of gastronomy tourism in emerging destinations, this study aims to develop and validate a scale that captures the image of local cuisine from domestic and internatio...
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The Tourism Value of the Coast: Modeling Seaside Amenity Values in Belgium International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-27 Edward Knapp, Michiel B. Vandegehuchte
This study seeks to quantify the value of coastal amenities to the blue tourism economy. It assesses the value of recreational and aesthetic coastal amenities in an area where tourism-related devel...
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Antecedents of Guest Booking Intention in the Home-Sharing Industry: Lessons Learned from Airbnb International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-22 Tosin Tiamiyu, Farzana Quoquab, Jihad Mohammad
This study aims to test the role of price consciousness, reputation, trust, and perceived value on tourists’ booking intentions on Airbnb. Additionally, this study investigates the mediating role o...
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Underwater Hotel Attachment, Experiential Service Outcomes, Experiential Relationship Investment and Intention to Stay International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-20 Hung-Che Wu, Ya-Yuan Chang
This paper explores the relationships between underwater hotel attachment, experiential service outcomes, experiential relationship investment and intention to stay. To test the model, empirical da...
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Sources of Value co-creation, co-destruction and co-recovery at Airbnb in the Context of the COVID-19 Pandemic International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-20 Erose Sthapit, Matthew J. Stone, Peter Björk
This study explored the sources of value co-creation, co-destruction and co-recovery amid the COVID-19 outbreak using 415 online reviews of guests’ experiences with Airbnb. Data analysis using the ...
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What Drives People to Travel during a Pandemic: The Role of Media Information and Trust in the Government International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-01 Ahyoung Yoon, Seokho Han, Ji-Hwan Yoon
In order to better understand of travelers’ risk perception and travel decision in pandemic, this study examines the role of media information and the effect of trust in the government on travel de...
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Toward a Better Understanding of Memorable Souvenir Shopping Experiences International Journal of Hospitality & Tourism Administration Pub Date : 2022-06-01 Erose Sthapit, Peter Björk, S. Mostafa Rasoolimanesh
This study investigates the influence of objective authenticity, substantive staging of servicescapes, experience co-creation, involvement and shopping satisfaction on the memorability of souvenir ...
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Developing a Competitive and Sustainable Model for the Future of a Destination: Iran’s Tourism Competitiveness International Journal of Hospitality & Tourism Administration Pub Date : 2022-05-31 Mohammad Nematpour, Masood Khodadadi, Sarasadat Makian, Mohammad Ghaffari
As one of the most ancient and attractive tourism destinations in the Middle East and South Asia, Iran seeks to maximize its competitive identity to compete more effectively at international level....
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How Emotional Labor and Job Stress Affect the Job Performance of Tour Leaders: Moderating Effects of Job Characteristics and Social Media Use Intensity International Journal of Hospitality & Tourism Administration Pub Date : 2022-05-18 Nien-Te Kuo, Lu-Ping Lin, Kuo-Chien Chang, Yi-Sung Cheng
This study explored the relationships among emotional labor (EL), job stress (JS), job characteristics (JC), social media use intensity (SM), and job performance (JP). A quantitative study was cond...
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Determining the Antecedents Influences on Travel Intention and Willingness to Pay during the Pandemic International Journal of Hospitality & Tourism Administration Pub Date : 2022-05-11 Sait Durgun, Özgür Davras
The study addresses the modulating effects of the impact of boredom and travel motivation on travel intention; additionally, the resulting model includes the impact of this intention and the fear o...
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COVID-19, Financial Anxiety and the Psychological Well-being of Hotel Workers International Journal of Hospitality & Tourism Administration Pub Date : 2022-03-30 Christopher Mensah,Edem M. Azila-Gbettor,Eunice F. Amissah,Evelyn Addison
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The Impact of Interactive Mobile Applications on Guests’ Intention to Use in Hotel: The Moderating Role of Self-Construal International Journal of Hospitality & Tourism Administration Pub Date : 2022-03-27 Jiyoung Hwang, Sungsik Yoon, Myong Jae Lee
ABSTRACT This paper examined the impact of interactive mobile applications regarding usefulness, ease to use, and enjoyment on consumers’ intentions used in hotels. The study also included the moderating role of self-construal. Confirmatory factor analysis and structural equation modeling were applied to test the proposed research model using a sample of 201 valid questionnaires. The results indicated
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Investigating Consumers’ Online Restaurant Selection Behaviors Using Eye-tracking Technology and Retrospective Think-aloud Interviews International Journal of Hospitality & Tourism Administration Pub Date : 2022-03-27 Xiaoye Li, Jennifer Francois, Junehee Kwon
ABSTRACT The purpose of this study was to explore consumers’ attention patterns and information search behaviors when they make online restaurant decisions on consumer review websites. Eye-tracking experiments and retrospective think-aloud interviews were conducted with 30 participants. In the browsing stage, the company-generated advertisements attracted most attention from consumers on one website;
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Can Brand Innovativeness Serve as a Signal to Enhance Brand Trust of Mobile Bookers? Exploring the Influence of Mobile Brand Experience International Journal of Hospitality & Tourism Administration Pub Date : 2022-03-24 Lan-Anh Phan Tran, Ting-Yueh Chang
ABSTRACT The present research, drawing on the Signaling Theory, proposes a mediation model, focusing on threefold: (i) the direct relationship between brand innovativeness and brand trust, (ii) the mediating effect of MBE, and (iii) a comprehensive measurement of MBE. As a result, brand innovativeness shows no direct influence on brand trust. However, it is found that such a relationship is fully mediated