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Energizing a literature review to boldly go where no one has gone before J. Bus. Logist. (IF 10.3) Pub Date : 2024-03-19 Christopher W. Craighead, David J. Ketchen
Taking stock of a research stream through a literature review can provide tremendous value. Whether this potential is fully realized depends on the degree to which the review energizes a research stream by setting a course toward exploration of compelling and exciting research questions. The purpose of this editorial is twofold. First, we describe four key tactics that scholars can use to create an
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Revisiting the definition of humanitarian logistics J. Bus. Logist. (IF 10.3) Pub Date : 2024-03-19 Joakim Kembro, Nathan Kunz, Lina Frennesson, Diego Vega
Humanitarian logistics (HL) is a relatively new research area that requires clear boundaries and a defined foundational perspective. Recent disasters have shown that the scope of HL is expanding, as in cases of cash‐based interventions, outsourcing to commercial companies, and stronger involvement of local communities. These changes imply the importance of scrutinizing the old definitions of HL and
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Microfoundations of dynamic new venture partnering capabilities J. Bus. Logist. (IF 10.3) Pub Date : 2024-02-28 Stephan M. Wagner, Stefan Kurpjuweit
Managing relationships with new venture suppliers require the adaptation of supplier management practices and routines. This research builds upon the dynamic capabilities perspective to explicate the ability to partner effectively with new venture suppliers as a dynamic capability. We argue that new venture partnering capability (NVPC) encompasses sensing, seizing, and transforming capabilities. Firms
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Well‐being insights from the food insecurity supply chain: A paradox theory perspective on logistics service performance J. Bus. Logist. (IF 10.3) Pub Date : 2024-02-27 LaDonna M. Thornton, Jessica L. Darby, Tyler R. Morgan, Anthony S. Roath
Food insecurity directly impacts individual well‐being, and logistics is considered the backbone of serving food‐insecure individuals. Food insecurity organizations (FIOs) such as national organizations, food banks, and food pantries offer transformative logistics services to address food insecurity. Previous research has begun to explore FIOs' logistics services and operations, but sparse research
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New product family demand planning: Addressing SKU‐level spread bias J. Bus. Logist. (IF 10.3) Pub Date : 2024-02-18 Lance W. Saunders, Jason R. W. Merrick, Chad W. Autry, Mary C. Holcomb
New product supply chain planning is challenging, primarily due to the lack of historical demand data. Rarely, however, do the academic literature or companies differentiate the demand forecasting process for new products from existing ones, despite their increased reliance on judgmental estimates. This research focuses on how judgmental errors lead to an under‐estimation of the difference between
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Developing an entrepreneurial mindset in supply chain managers: Exposing a powerful potential J. Bus. Logist. (IF 10.3) Pub Date : 2024-02-14 Thomas J. Goldsby, Donald F. Kuratko, Michael G. Goldsby
Entrepreneurship and supply chain management (SCM), respectively, have enjoyed meteoric rises in business practice and scholarly attention over the past three decades. Further, each of the two disciplines has much to offer the other. Yet, we have not witnessed sustained, meaningful integration of principles, practices, and influences despite powerful potential. This paper explores this potential by
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Toward a configurational understanding of global supply chain complexity J. Bus. Logist. (IF 10.3) Pub Date : 2024-01-24 Henrik Franke, Sangho Chae, Kai Foerstl
In this editorial for our special topic forum (STF) on Global Supply Chain Research, we present a novel approach that empowers firms to evaluate their supply chain complexity's current state and potentially reveal hidden patterns of complexity. Our focus lies in developing a configurational understanding of global supply chain complexity, leveraging the diverse perspectives, and insights provided by
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Building upstream supplier capabilities for downstream customization: The role of collaboration capital J. Bus. Logist. (IF 10.3) Pub Date : 2023-12-11 Sreedhar Madhavaram, Kenneth Hall, Amit K. Ghosh, Vishag Badrinarayanan
Offering highly customized products and services is an attractive strategic option for firms in business-to-business (B2B) markets. However, as effective customization for downstream customers requires significant reliance on upstream suppliers, capabilities of upstream suppliers become central to firm strategies to produce customized offerings. Despite the importance of upstream supplier capabilities
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A review of research on supply chain adaptability: Opening the black box J. Bus. Logist. (IF 10.3) Pub Date : 2023-12-10 Shardul Phadnis
Supply chain adaptability is the least explored of the three revered Triple-A qualities (agility and alignment being the other two) and in the greatest need of a deeper understanding in the unpredictably evolving contemporary business environment. This study critically reviews the literature and makes three contributions. First, it outlines the different ways supply chain adaptability has been understood
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A review of supply chain transparency research: Antecedents, technologies, types, and outcomes J. Bus. Logist. (IF 10.3) Pub Date : 2023-12-04 Marko Budler, Bernardo F. Quiroga, Peter Trkman
The growing popularity of “Supply Chain Transparency” (SCT) as an idea has motivated its use as a “buzzword,” leading to a lack of terminological clarity. Terms like visibility, transparency, and traceability are used colloquially or as synonyms for one another, yet often without a proper conceptual basis. We argue that the absence of a clear understanding of SCT limits the ability of scholars and
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Supply chain visibility types and contextual characteristics: A literature-based synthesis J. Bus. Logist. (IF 10.3) Pub Date : 2023-11-20 Morgan Swink, Igor Sant’Ana Gallo, Cliff Defee, Andrea Lago da Silva
Existing literature offers multiple interpretations of how managers might develop and deploy supply chain visibility (SCV). However, current visibility research lacks rigorous definitions of visibility types and their relationships to contextual factors. Our systematic literature review and analysis extends previous studies by identifying visibility objects, potentially important contextual characteristics
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Untying the Gordian knot: A systematic review and integrative framework of supply network complexity J. Bus. Logist. (IF 10.3) Pub Date : 2023-11-20 Melek Akın Ateş, Davide Luzzini
The escalating complexity of supply networks is undeniable, and organizations grapple with myriad globally dispersed suppliers spanning diverse industries and operating amid volatility and uncertainty while having multifaceted interactions. In line with this, scholars have been investigating supply network complexity (SNC) for over two decades, yet the domain is not converging; definitions and operationalizations
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Retail & wholesale inventories: A literature review and path forward J. Bus. Logist. (IF 10.3) Pub Date : 2023-11-20 Micah J. Marzolf, Jason W. Miller, Simone T. Peinkofer
Efficient management of inventories is essential for both retailers and wholesalers. Two disciplines which have extensively studied retail and wholesale (R&W) inventories are supply chain management (SCM) and economics. Each discipline is affected by R&W inventories but has taken different approaches to investigating these inventories, presenting an opportunity for learning between disciplines. In
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Examining the gender wage gap in logistics J. Bus. Logist. (IF 10.3) Pub Date : 2023-10-09 Ryan Schollmeier, Alex Scott
The logistics industry in the United States has faced significant labor shortages for the last couple of decades. Women are a source of labor that has been traditionally underrepresented in the major logistics sectors, transportation, and warehousing. We study the workforce composition and potential gender wage gap across these sectors. Using data from the U.S. Census Bureau from 2003 to 2020, we show
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Inherent and adaptive resilience of logistics operations in food supply chains J. Bus. Logist. (IF 10.3) Pub Date : 2023-10-04 Muhammad Umar, Mark M. J. Wilson
This study aims to investigate the sources of resilience for logistics operations as it relates to food supply chains and their responses during natural disasters and other disruptions. The literature tends to treat inherent and adaptive resilience as somewhat separate constructs. Thus, this study also aims to provide some insights into the relatively underexamined area of how inherent resilience synergistically
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Artificial intelligence in logistics and supply chain management: A primer and roadmap for research J. Bus. Logist. (IF 10.3) Pub Date : 2023-09-29 Robert Glenn Richey, Soumyadeb Chowdhury, Beth Davis-Sramek, Mihalis Giannakis, Yogesh K. Dwivedi
The dawn of generative artificial intelligence (AI) has the potential to transform logistics and supply chain management radically. However, this promising innovation is met with a scholarly discourse grappling with an interplay between the promising capabilities and potential drawbacks. This conversation frequently includes dystopian forecasts of mass unemployment and detrimental repercussions concerning
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Empowering supply chains with Industry 4.0 technologies to face megatrends J. Bus. Logist. (IF 10.3) Pub Date : 2023-08-13 Elena Pessot, Andrea Zangiacomi, Irene Marchiori, Rosanna Fornasiero
This paper investigates how current megatrends (i.e., aging population, growing urbanization, shifts in consumer demands, geopolitical shifts, depletion of natural resources, climate change) are changing the supply chain landscape and the role of Industry 4.0 (I4.0) technologies to support alignment with these changes. Building on contingency theory, the study employs focus-group interviews with various
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The impact of stockout-based switching on fill rates J. Bus. Logist. (IF 10.3) Pub Date : 2023-08-13 Alan M. Pritchard, Kevin D. Sweeney, Heidi Çelebi, Philip T. Evers
The possibility of product substitution due to a stockout provides retailers with a buffer against lost sales but can also complicate the management of inventory because both substitute and primary demand affect inventory levels. Since most retailers make their inventory decisions around a desired service level (e.g., fill rate), it is important to understand how customer substitution behavior can
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Competitive actions and supply chain relationships: How suppliers' value-diminishing actions affect buyers' procurement decisions J. Bus. Logist. (IF 10.3) Pub Date : 2023-06-15 Christian Hofer, Laura D'Oria, David E. Cantor, Xinyi Ren
While greater competitive activity is generally associated with competitive advantage, certain competitive actions by a supplier may have spillover effects that adversely impact buying firms, leading them to reduce future purchases from the supplier. We study the effects of competitive actions in the context of vertical buyer–supplier relationships. Specifically, leveraging insights from screening
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Does global supply chain integration payoff? The case of maritime shipping firms J. Bus. Logist. (IF 10.3) Pub Date : 2023-06-08 Robert Wiedmer, Mikaella Polyviou, John-Patrick Paraskevas
Global supply chains operate in a volatile environment characterized by risks like the 2008–2009 financial crisis, trade disputes, and the COVID-19 pandemic. Maritime shipping firms, the backbone of global supply chains, are particularly affected by this volatility. In response, these firms have pursued two strategies. First, they have acquired tangible assets to increase their capacity. These assets
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How do trucking companies respond to announced versus unannounced safety crackdowns? The case of government inspection blitzes J. Bus. Logist. (IF 10.3) Pub Date : 2023-06-06 Andrew Balthrop, Alex Scott, Jason Miller
Ensuring motor carriers comply with safety rules is critical to the efficient workings of supply chains and the safety of the motoring public. However, little is understood regarding how carriers respond to changes in the likelihood of inspection (a.k.a., “crackdowns”) undertaken by the Department of Transportation. Drawing on the regulatory compliance and criminology literature, we extend the rational
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You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery J. Bus. Logist. (IF 10.3) Pub Date : 2023-06-06 Nicolò Masorgo, Saif Mir, Adriana Rossiter Hofer
With the growth of e-commerce and associated home deliveries, understanding the role of drivers in shaping the customer experience in last-mile delivery is now more crucial than ever. Delivery drivers increasingly act as retailers' frontline employees and are thus instrumental in developing pseudorelationships between customers and retailers. Industry surveys, however, reveal that drivers admit to
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Utilizing people, analytics, and AI for decision making in the digitalized retail supply chain J. Bus. Logist. (IF 10.3) Pub Date : 2023-06-06 Rebekah I. Brau, Nada R. Sanders, John Aloysius, Donnie Williams
Our research reveals the continued and evolving role of the human factor in decision making in digitalized retail supply chains. We compare managerial roles in a pre- and post-COVID era through conducting in-depth interviews of 25 executives spanning the retail supply chain ecosystem. We use grounded theory to develop four main contributions. First, we find that the involvement of managerial judgment
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Adapting the retail business model to omnichannel strategy: A supply chain management perspective J. Bus. Logist. (IF 10.3) Pub Date : 2023-05-30 Rafay Ishfaq, Jessica Darby, Brian Gibson
Retail firms have developed new product and service offerings to meet the changing needs of omnichannel customers. While, prior research has documented these offerings in detail, little is yet known about how retail firms can best adapt different aspects of their organizations to the new omnichannel environment. We specifically focus on the intra-firm changes that affected the role of the firm's supply
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Modularization of the front-end logistics services in e-fulfillment J. Bus. Logist. (IF 10.3) Pub Date : 2023-05-30 Oznur Yurt, Metehan Feridun Sorkun, Juliana Hsuan
This study exploits service modularity in front-end logistics services in e-fulfillment, from a customer-centric approach, particularly in order management, delivery, and return. Through an online survey of UK customers, the service priorities of 494 respondents via AHP (Analytic Hierarchical Process) were analyzed. Extracting customers' service priorities, ordering behavior, and demographic information
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Revisiting postponement: The importance of cross-functional integration to understand tax implications in global supply chains J. Bus. Logist. (IF 10.3) Pub Date : 2023-05-30 Andreas Norrman, Lorenzo Bruno Prataviera
As products and supply chains (SCs) evolve, logisticians must revisit their understanding of postponement. The postponement boundary problem acknowledges that value-adding operations' timing and location in global SCs are critical decisions, impacted by taxes and government regulations in different jurisdictions. However, when combining hardware and software objects, software's increasing importance
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Exploring blockchain for disaster prevention and relief: A comprehensive framework based on industry case studies J. Bus. Logist. (IF 10.3) Pub Date : 2023-05-15 Horst Treiblmaier, Abderahman Rejeb
Blockchain technology has been suggested as a groundbreaking solution for disaster prevention and relief. However, there is a dearth of both practical applications and systematic academic research into how those existing blockchain solutions actually help to prevent disasters and/or alleviate their negative impacts. The purpose of this paper was to extend previous research by investigating existing
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Where are the workers? Leadership-follower fit and behavioral work withdrawal in the logistics supply chain J. Bus. Logist. (IF 10.3) Pub Date : 2023-05-08 John R. Macdonald, Samantha Conroy, Stephanie Eckerd, William J. Becker
With supply chains targeting increased efficiency, leadership behaviors are critical in influencing the employee experience, and thus the success of employees in organizations. Yet, behavioral work withdrawal, e.g., lateness and absenteeism, among frontline logistics employees is an acute challenge, estimated to contribute millions annually in related costs such as overtime or temporary workers. Our
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In search of operational resilience: How and when improvisation matters J. Bus. Logist. (IF 10.3) Pub Date : 2023-05-01 Dominic Essuman, Henry Ataburo, Nathaniel Boso, Emmanuel Kwabena Anin, Listowel Owusu Appiah
The need to improvise during supply chain disruptions to enhance operational resilience is ever more critical. Yet, managers appear to lack an understanding of how and when improvisation matters. We apply the conservation of resources theory to conceptualize how firms activate spontaneous and creative improvisation during supply chain disruptions and theorize how that relates to operational resilience
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On merchandise return policy, entrepreneurial internet retail, and customer reviews – Insights from an observational study J. Bus. Logist. (IF 10.3) Pub Date : 2023-04-27 Sebastián J. García-Dastugue, Rahul Nilakantan, Carl Marcus Wallenburg, Shashank Rao
The rapid growth of Internet retail platforms (e.g., Shopify and Wix) and marketplaces (e.g., Amazon, eBay, and Etsy) has given rise to a new wave of entrepreneurship. These are platform entrepreneurs—individuals who establish micro-retail businesses on third-party platforms. While there are now millions of such entrepreneurs worldwide, there has been limited scholarly investigation regarding the role
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Pantry direct: A transformative supply chain for reducing food insecurity J. Bus. Logist. (IF 10.3) Pub Date : 2023-04-27 John Lowrey, Ken Boyer
The food bank, a nonprofit, humanitarian organization, recovers charitable food donations from retail stores via collaborative relationships. We demonstrate that decentralized supply chains enable local partnerships and drive value creation via increased exchange of products and services that also better align with community needs. Our supply chain intervention resulted in a reduction in waste disposal
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To concentrate or to diversify the supply base? Implications from the U.S. apparel supply chain during the COVID-19 pandemic J. Bus. Logist. (IF 10.3) Pub Date : 2023-04-05 Mikaella Polyviou, Robert Wiedmer, Sangho Chae, Zachary S. Rogers, Carlos Mena
The COVID-19 pandemic resulted in severe supply disruptions and revenue losses, especially for buyers highly dependent on foreign suppliers. Unsurprisingly, scholars and industry experts claim that high dependence on any exchange partner is detrimental to buyers. The literature, however, is ambivalent about whether supply base concentration—the number of sources in a firm's supply base and the degree
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On subsistence-type rural independent retailers and crowdfunded microfinance—Prosocial lending, nudges, and unintended consequences J. Bus. Logist. (IF 10.3) Pub Date : 2023-03-29 Siddhartha Yamalakonda, Rahul Nilakantan, Deepak Iyengar, Shashank Rao
Much of the extant scholarship in supply chain management (SCM) has had a developed world focus, although most of the global population resides outside this area. SCM scholars are now recognizing this limitation in the coverage of our communities' research. They have recognized that the logistical challenges of getting products to these underserved markets at the bottom of the economic pyramid (BOP)
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What constitutes an excellent literature review? Summarize, synthesize, conceptualize, and energize J. Bus. Logist. (IF 10.3) Pub Date : 2023-03-29 David J. Ketchen, Christopher W. Craighead
A literature review chronicles conceptual and empirical achievements within a research stream. An excellent literature review accomplishes much more. Excellent literature reviews not only explain advances within a research stream (“summarize and synthesize”) but also provide a conceptual framework that captures the key elements of the research (“conceptualize”) and lay a foundation for future inquiry
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Illicit activity and scarce natural resources in the supply chain: A literature review, framework, and research agenda J. Bus. Logist. (IF 10.3) Pub Date : 2023-02-13 Rowan Hilend, John E. Bell, Stanley E. Griffis, John R. Macdonald
This article reviews extant multidisciplinary literature to uncover existing themes and directions in the knowledge of the overlap between natural resource scarcity and illicit supply chain activity. In doing so, the authors present a novel review of this nascent, complex, and multidisciplinary research area. This review has uncovered 127 articles that have not been synthesized or organized in a meaningful
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A review of how pressures and their sources drive sustainable supply chain management practices J. Bus. Logist. (IF 10.3) Pub Date : 2023-02-13 Alina Marculetiu, Cigdem Ataseven, Alan W. Mackelprang
Rapidly growing interest in sustainability coupled with individuals, firms, and other organizations becoming more inclined to agitate for changes internally, and with outside organizations, has resulted in firms being pressured by various sources to change their sustainable supply chain management practices. In this literature review, we synthesize 93 published research articles spanning from 1997
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When the chickens come home to roost: The short- versus long-term performance implications of government contracting and supplier network structure J. Bus. Logist. (IF 10.3) Pub Date : 2023-02-13 Ellie C. Falcone, Steven Carnovale, Brian S. Fugate, Brent D. Williams
The old adage “it is not what you know, but who you know” suggests that in connection(s) lies the key(s) to success. But what does success mean, and for how long will it last? What does the choice of partner, and network connections say about the performance implications of contracting, particularly in the case of a public–private partnership? With countries such as the United States accounting for
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Mitigating foreign exchange risk exposure with supply chain flexibility: A real option analysis J. Bus. Logist. (IF 10.3) Pub Date : 2023-02-10 Roberta Pellegrino, Barbara Gaudenzi, George A. Zsidisin
Uncertainty and risk abound in supply chains. One such form of risk existing in global supply chains comes from volatility associated with currency fluctuations—Foreign Exchange (FX) risk. Although the study and practice of using financial hedging instruments are well documented, there are also emerging supply chain strategies firms may adopt for mitigating FX risk. The purpose of this multi-method
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Research on truckload transportation procurement: A review, framework, and future research agenda J. Bus. Logist. (IF 10.3) Pub Date : 2023-02-06 Angela Acocella, Chris Caplice
The body of literature on truckload (TL) transportation procurement decisions by firms (shippers) and their transportation service providers (motor carriers) has been driven by real-world challenges faced by a large and important segment of the economy. The field has received the attention of researchers from a wide range of domains. While this attention demonstrates the appeal of these complex procurement
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Linking employee attributes and organizational resilience: An empirically driven model J. Bus. Logist. (IF 10.3) Pub Date : 2023-02-06 Melanie Gerschberger, Scott C. Ellis, Markus Gerschberger
Extant research highlights how resilient organizations effectively cope with supply chain disruptions to enhance firm performance. Yet, it remains unclear how an organization's most basic resource—that is, its individual employees—facilitates such resilience. Through a qualitative study that includes 44 interviews across four manufacturing companies, we identify critical individual attributes and show
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Supply chain and operations management on the TMT: A study of recall propensity J. Bus. Logist. (IF 10.3) Pub Date : 2023-01-28 John-Patrick Paraskevas, Adams Steven, Thomas Corsi
This study investigates the drivers of product quality failures as manifested through recalls. More specifically, this research develops theory regarding supply chain and operations management (SCOM) representation in organizational top management teams (TMT) and this representation's association with the frequency of recalls, the type of recalls, and the severity of recalls. The moderating effect
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Trade-offs between operational performance and sales in a retail environment: The simultaneous impact of product variety on inventory levels, product availability, and sales J. Bus. Logist. (IF 10.3) Pub Date : 2023-01-25 Kevin Sweeney, Philip T. Evers, Yongrui Duan, Robert Windle
Larger product assortments have been found to have both positive and negative impacts on firms that offer them. More product variety allows firms to increase sales by either selling to a larger customer base or by encouraging current customers to purchase more frequently and in greater quantities. However, more product variety is also associated with lower operational performance. In this research
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A case and framework for expanding the use of model-free evidence J. Bus. Logist. (IF 10.3) Pub Date : 2023-01-12 Beth Davis-Sramek, Alex Scott, Robert Glenn Richey
The business logistics and supply chain management (L&SCM) discipline has a history of doctoral education that emphasizes the use of empirical research to make contributions to theory and practice. This training is evident in manuscript submissions and published research. As such, the structure of a manuscript has “generally expected” components. Authors are expected to: (1) introduce a relevant research
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality: An appraisal theory perspective J. Bus. Logist. (IF 10.3) Pub Date : 2023-01-05 Ha Ta, Terry L. Esper, Adriana Rossiter Hofer, Annibal Sodero
Thanks to increased technological advancements, retailers have progressively incorporated crowdsourcing into their delivery service portfolios to offer customers an enhanced last-mile delivery experience. Yet, while studies have explored the unique operational attributes of the crowdsourced delivery (CD) model in online retailing, the literature remains scant on how customers respond to the usage of
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Environmental orientation on the frontline: A boundary-spanning perspective for supply chain management J. Bus. Logist. (IF 10.3) Pub Date : 2023-01-03 Colin B. Gabler, V. Myles Landers, Raj Agnihotri, Tyler R. Morgan
Frontline employees (FLEs) are the face of every organization in the supply chain, and therefore, supply chain partners understand each other's environmental values through these interactions. An environmental orientation conveys a firm's commitment to the natural environment to both internal and external stakeholders along the supply chain. Building upon social identity theory within a boundary-spanning
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Capability bundling for effective supply chain management: An integrative framework and research agenda J. Bus. Logist. (IF 10.3) Pub Date : 2022-12-29 Sreedhar Madhavaram, Kerry T. Manis, Siavash Rashidi-Sabet, Daniel F. Taylor
Effective supply chain management (SCM) capabilities are critical to the success of organizations. Although research over the past three decades (i) firmly establishes that SCM plays a significant role in corporate strategy, (ii) either suggests and/or finds strong positive results for the impact of different types of SCM capabilities on firm performance, and (iii) indicates that intra-firm and inter-firm
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Logistics and supply chain management in base of the pyramid projects J. Bus. Logist. (IF 10.3) Pub Date : 2022-12-26 Adegoke Oke, Arnold Maltz, Jarrod Goentzel
Bottom of the Pyramid (BOP) populations often lack access to the products and markets that would allow progress toward sustainable development goals (SDGs) (Prahalad & Hart, Strategy + Business, 2002, 26 and 1). Recognizing the fundamental role of logistics/supply chain management (LSCM) in providing such access, we review 84 case studies of development initiatives targeted at the BOP. Surprisingly
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A supply chain management framework for services J. Bus. Logist. (IF 10.3) Pub Date : 2022-10-12 Matias G. Enz, Douglas M. Lambert
While services represent the largest sector of the global economy, 86.8% in the United States, most supply chain management (SCM) research is focused on product flows. Executives in manufacturing firms have benefited from frameworks created to implement SCM processes, but this is not the case for their counterparts in service companies. The two most cited SCM frameworks for services have methodological
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Do as You Say, or I Will: Retail signal congruency in buy-online-pickup-in-store and negative word-of-mouth J. Bus. Logist. (IF 10.3) Pub Date : 2022-09-15 Yao “Henry” Jin, Monique L. Ueltschy Murfield, Dora E. Bock
Buy-online-pickup-instore (BOPIS) services have become an increasingly important part of a retailer's omnichannel strategy. When service failures (e.g., stock-out) occur, consumers may resort to negative word-ofmouth (NWOM) to share their evaluation of the retailer's BOPIS service. While a retailer's service recovery policies (e.g., cross-channel substitution) may help to fulfill its service intent
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When the going gets tough, do the tough go shopping? J. Bus. Logist. (IF 10.3) Pub Date : 2022-09-12 Xiaodan Pan, Benny Mantin, Martin Dresner
This study examines the impacts of consumer confidence on stockpiling behavior and, subsequently, retail inventory management. We show how stockpiling behavior evolved during the “Great Recession” of 2008–2009 as consumer confidence waned and demonstrate the impact of this development on inventory management. Drawing on the two-segment household inventory theory consisting of nonstockpiling and stockpiling
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Plastic response to disruptions: Significant redesign of supply chains J. Bus. Logist. (IF 10.3) Pub Date : 2022-08-31 Molly M. Hughes, Zenan Zhou, Walter Zinn, A. Michael Knemeyer
A plastic response is a type of resilient response to disruption whereby a supply chain is significantly redesigned. This is in contrast to the most common responses to disruption emphasized in the extant resilience literature, in which restoration of a supply chain to its pre-disruption state is typically the focus. Researching plastic responses is important because they differ greatly from restoration
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Inductive research in last-mile delivery routing: Introducing the Re-Gifting heuristic J. Bus. Logist. (IF 10.3) Pub Date : 2022-08-15 William J. Rose, John E. Bell, Stanley E. Griffis
The last-mile problem presents a daunting challenge for many logistics service providers, especially some 7000 small, localized operations for whom the cost of complex software solutions is often prohibitive. As a result, last-mile dispatchers rely on simple heuristics to ensure adequate customer service at an acceptable cost. This research effort extends prior qualitative work by developing and testing
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The building blocks of a supply chain management theory: Using factor market rivalry for supply chain theorizing J. Bus. Logist. (IF 10.3) Pub Date : 2022-08-15 Peter M. Ralston, Matthew Schwieterman, John E. Bell, Lisa M. Ellram
As the supply chain discipline matures, opportunities emerge to develop or define theories that are specific to supply chain phenomenon. The current research specifies characteristics that we offer which comprise the building blocks of supply chain theory. These characteristics include the flows of material through a supply chain network, the temporal management of these material flows, the dyadic
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Pulled in opposite directions: A joint consideration of supply and demand uncertainty in supply chain decision-making J. Bus. Logist. (IF 10.3) Pub Date : 2022-07-18 Elliot Bendoly, Ken Boyer, Nate Craig, Somak Paul
Supply chain inventory management decisions are complicated by the presence of both downstream (demand) and upstream (supply) uncertainties. Prior research shows that each type of uncertainty leads to specific decision biases. Demand uncertainty induces a pull-to-center bias, wherein orders are drawn away from the optimal ordering decision in the direction of expected demand. Supply uncertainty elicits
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Logistics for a better world J. Bus. Logist. (IF 10.3) Pub Date : 2022-07-18 Beth Davis-Sramek, Robert Glenn Richey
I think that the discipline, as it matures, has to have some social responsibility and say, ‘how do we use logistics to make a better world?’ … At the end of the day when we stand up to be counted, how have [we] made the world a better place? And I think we can, we just haven't done it yet.—Bud Lalonde At a time when the Journal of Business Logistics (JBL) was at a crossroads, two starry-eyed Ph.D
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Implementing supplier integration practices to improve performance: The contingency effects of supply base concentration J. Bus. Logist. (IF 10.3) Pub Date : 2022-07-15 Margherita Molinaro, Pamela Danese, Pietro Romano, Morgan Swink
Companies are recently facing increasing supply chain disruptions that may influence their supply base design choices. However, studies investigating how these choices affect the effectiveness of other supplier management practices, such as supplier integration, are scarce. The aim of this paper is to explore the impact of various types of supplier integration on the buyer's efficiency and innovation
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Artificial intelligence, robotics, and logistics employment: The human factor in digital logistics J. Bus. Logist. (IF 10.3) Pub Date : 2022-06-12 Matthias Klumpp, Caroline Ruiner
DIGITAL LOGISTICS WORK AND RESEARCH GAP Supply chain management is impacted profoundly by digitalization in the forms of artificial intelligence (AI) or robotics applications (Bell & Griffis, 2011; Choi et al., 2021; Fragapane et al., 2021; Klumpp & Zijm, 2019). However, research is scarce regarding the impacts on logistics employment—but obviously, logistics is facing the most severe change since
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The impact of financial institutions on exchanges in the agricultural commodity supply chain: An information economics perspective J. Bus. Logist. (IF 10.3) Pub Date : 2022-06-07 Jessica L. Darby, Jason W. Miller, Brent D. Williams, Andrew M. McKenzie
Recent advances in supply chain research point to the vital but often overlooked role of financial institutions, such as banks and financial markets, in the execution of supply chain activities. We extend this incipient research stream by drawing on information economics and Penrose's resource-based view of the firm to theorize about how financial markets act as a source of information and influence
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Cognitive biases as impediments to enhancing supply chain entrepreneurial embeddedness J. Bus. Logist. (IF 10.3) Pub Date : 2022-05-04 David J. Ketchen, Christopher W. Craighead
The recently introduced concept of supply chain entrepreneurial embeddedness (SCEE) refers to the extent to which large firms integrate entrepreneurial capabilities into their supply chains. Achieving a higher degree of SCEE can involve assimilating entrepreneurial practices by copying entrepreneurial firms’ behavior, allying with entrepreneurial firms to gain access to and learn from them, and acquiring
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Sorting out the sorting in omnichannel retailing J. Bus. Logist. (IF 10.3) Pub Date : 2022-05-04 Joakim Kembro, Ebba Eriksson, Andreas Norrman
The increasing complexity of today's omnichannels has led to challenges with logistics efficiency and customer utility. In this paper, we show how retailers address these challenges by sorting goods at multiple points across the logistics network and inside each material-handling node. As contemporary research on the omnichannel sorting phenomenon is limited and fragmented, we conduct an abductive