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Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-04-02
Published in Total Quality Management & Business Excellence (Ahead of Print, 2024)
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Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-03-26 Yujiao Jiang, Jian Zhou, Zhen Li, Yankai Zhu
As a prestigious and unique journal on total quality management (TQM), Total Quality Management & Business Excellence (TQM&BE) has significantly contributed to theoretical and practical advancement...
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Why are research and practice on operational excellence still far apart? Ecological knowledge management view Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-03-26 Guilherme Luz Tortorella, Jiju Antony, Michael Sony, Osvaldo Quelhas, Marcelo Jasmim Meirino, Sergio Franca, Daniel Nascimento, Rodrigo Caiado, Mike Kagioglou, David Romero
This paper aims at examining how the relationship between research and practice on Operational Excellence (OE) occurs. For that, a qualitative, empirical approach was conducted in which 25 experts ...
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Livestreaming commerce service quality measurement and its effect on swift guanxi, trust, and repurchase intention Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-03-22 Fang Qin, Xinyang Zhang, Xiaoxi Yang, Xiaochai Guo
Livestreaming commerce is an important emerging technology that has not been systematically investigated in service marketing research. This study aims to develop livestreaming commerce service qua...
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Application of Taguchi design of experiments in the food industry: a systematic literature review Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-03-21 Jiju Antony, Shreeranga Bhat, Anuj Mittal, Raja Jayaraman, E.V. Gijo, Elizabeth A. Cudney
The optimal utilization of available resources is critical for industrial experimentation. In addition, a structured approach with reliable and reproducible results and robust predictability is par...
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Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-03-18 Dounia Skalli, Anass Cherrafi, Abdelkabir Charkaoui, Andrea Chiarini, Jamal Elbaz, Nadia Hamani
Manufacturers are adopting Lean Six Sigma4.0 (LSS4.0) to improve their operations. However, poor project selection results in substantial losses. The aim of this study is to provide a framework for...
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ISOTRIZ: an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-03-04 Raíssa Souto Maior Corrêa de Carvalho, Denise Dumke de Medeiros
Quality and innovation are increasingly closer due to the pressures faced by organisations in the management of operational excellence. Currently, companies around the world are facing the conseque...
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Quality 4.0 social and strategic readiness factors: sufficient and Necessary Condition Analysis Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-02-28 Joao Pedro Rico, Arturo Calvo-Mora, Cayetano Medina-Molina, Helena Alves
Industry 4.0 (I4.0) has given rise to a new stream of research on the future of quality management called Quality 4.0 (Q4.0). In this context, the study analyses the social and strategic readiness ...
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Do green practices drive business excellence in SMEs? Investigating how green entrepreneurial orientation improves firm’s performance Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-02-20 Junaid Aftab, Monica Veneziani, Huma Sarwar, Nabila Abid
Due to growing environmental concerns and sustainability issues, firms have to rely on green practices to overcome these challenges, and they should not be reluctant that it will adversely affect t...
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Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-02-01 Dong-Geun Oh, B. Elango
SERVQUAL is a critical paradigm for evaluating and maintaining service quality in a variety of service contexts and cultures. The purpose of this study is to map the SERVQUAL literature based on th...
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TQM and sustainability: a study of the methods and CSFs of TQM for achieving sustainability Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-02-01 Cecilia Silvestri, Luca Silvestri, Michela Piccarozzi, Alessandro Ruggieri
This study aims to investigate the existing link between Total Quality Management (TQM) and Sustainability, consistent with the Triple Bottom Line (TBL) approach. For this purpose, a Systematic Lit...
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The internalisation of integrated management systems as a key for sustainable companies: empirical evidence Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-02-01 Maria Gianni, Katerina Gotzamani
The integration of management systems has long been studied from various perspectives leaving the internalisation of integrated management systems out of focus. To address the identified gap, this ...
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Excellence models beyond total quality management: inception, thematic structure and forthcoming paths Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2024-02-01 Joana Morgado Oliveira, Carlos F. Gomes
This article aims to uncover the inception, thematic structure, and forthcoming paths of excellence models (EMs) research and to shed light on the relationship between EMs and total quality managem...
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Excellence models beyond total quality management: inception, thematic structure and forthcoming paths Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-11-14 Joana Morgado Oliveira, Carlos F. Gomes
This article aims to uncover the inception, thematic structure, and forthcoming paths of excellence models (EMs) research and to shed light on the relationship between EMs and total quality managem...
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Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-11-14 Luning Zang, Yuying Liu, Xiaojing Sun, Decheng Wen
The development of mobile internet has made it easier for negative emotions, cognitions and behaviours expressed by customers to be spread, and the damage caused by negative customer engagement beh...
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Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-11-14 Styliani Xanthopoulou, George Tsiotras, Eftychia Kessopoulou
This study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the r...
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A bibliometric review of information technology, artificial intelligence, and blockchain on auditing Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-09-12 Yazan Abu Huson, Laura Sierra-García, María Antonia Garcia-Benau
This study analyzes the state of the art in the literature about information technology, artificial intelligence, and blockchain in auditing. A bibliometric analysis was utilized to depict publishing activity, research trends, and popular topics. In all, 328 studies were published between 2017, and 2022 in the Web of Science core collection, which is one of the most trustworthy databases, and the most
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The impact of place quality brand on high-quality development of manufacturing: a moderated mediation model Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-09-13 Hao Zheng, Yefang Sun, Yueyi Zhang, Chenyuan Lu
Compared with traditional place brand, place quality brand is an innovative practice that can promote high-quality development in modern manufacturing. There is, however, a lack of sufficient theor...
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Multiple intelligences and job performance: the moderating role of learning goal oriented training Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-09-06 Kuang-Jung Chen, Chieh-Peng Lin, Pei-Chun Chen
This study drew upon self-determination theory and goal-setting theory to develop a research model that demonstrates how the job performance of expatriate workers is established. This study finds that work passion is a key intermediary that transforms multiple intelligences (i.e. cultural, emotional, and political intelligences) to increased work passion, which consequently boosts job performance.
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What does the audience care? The effects of travel vlog information quality on travel intention Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-08-14 Xiaorui Zhou, Jose Weng Chou Wong, Dengming Xie, Rongying Liang, Lingrui Huang
Although travel vlogs have recently been adopted as digital marketing tools to promote tourist spots, relatively little is known about which attributes of travel vlogs and how these attributes moti...
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Customers’ intentions to use mobile payment service: a comparative study of payment system types Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-08-10 Liu Ting, Jiseon Ahn
With the development of mobile technology, mobile payment services are some of the fastest growing transaction systems in the industry. However, studies of mobile payment systems have focused on re...
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Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-07-25 Dounia Marbouh, Vikas Swarnakar, Mecit Can Emre Simsekler, Jiju Antony, Fabiane Letícia Lizarelli, Raja Jayaraman, Jose Arturo Garza-Reyes, Alireza Shokri, Elizabeth Cudney, Samer Ellahham
The healthcare industry is transforming into Healthcare 4.0 (H4.0), an era characterized by smart and connected healthcare systems. This study presents a conceptual framework that classifies H4.0 d...
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Lean readiness of organizations – A systematic scientometric review Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-07-10 K. V. Prasad, V. Vasugi, Jiju Antony, Jose Arturo Garza-Reyes, R. Venkatesan
This study identifies the lean readiness themes, factors/attributes, methodologies, frameworks & sectors of the study of lean readiness assessment. A systematic literature review (SLR) methodology ...
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Multiplicative versus additive models in measuring service quality Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-27 Sang-June Park, Youjae Yi, Yeong-Ran Lee
One may measure service quality either with additive models such as SERVQUAL, SERPERF, and two-predictor model of performance and expectation, or with multiplicative models obtained by log-transfor...
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Lean-sustainability assessment framework development: evidence from the construction industry Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-25 M. Suresh, Jiju Antony, Gayathri Nair, Jose Arturo Garza-Reyes
Lean-sustainability principles share two basic standards: waste minimization and enhanced value. The purpose of this research is to offer a conceptual model for assessing construction firms’ lean s...
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Extreme institutional complexity and corporate combative strategy Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-21 Xue Lei, Ming Jia, Inayat Khan
Research has conducted in-depth discussions on how firms strategically respond to institutional complexity. However, such research has yet to resolve the issue of how firms respond to the extreme i...
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The low power distance in Nordic Management: an incentive for the regional learning by doing approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-19 Pîrju Ionel Sergiu, Șorcaru Sergiu Lucian, Panaitescu Manuela, Prunău Nicolae-Florin
The purpose of this article is to reflect on the low power distance levels of synergy in the Nordic Cluster countries (Denmark, Sweden, Norway, Finland and Iceland), and its direct influence on the...
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The low power distance in Nordic Management: an incentive for the regional learning by doing approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-19 Pîrju Ionel Sergiu, Șorcaru Sergiu Lucian, Panaitescu Manuela, Prunău Nicolae-Florin
The purpose of this article is to reflect on the low power distance levels of synergy in the Nordic Cluster countries (Denmark, Sweden, Norway, Finland and Iceland), and its direct influence on the learning by doing process. To measure the acceptance of inequality we will use the coefficient of correlation proposed by Pearson for the power distance differences between the 5 nations. The result, that
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Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-19 Qin Zhou, Chao Meng, Kum Fai Yuen
This study examines a supply chain with three players which are a contract manufacturer (CM), an independent remanufacturer (IR) and an original equipment manufacturer (OEM). The OEM outsources the...
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The service concept – a missing link in lean for services Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-18 M.F. van Assen, B.A. Lameijer
This paper aims to contribute to the empirical literature on lean implementation for services by examining how the relation between lean implementation and operational performance improvement is mo...
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Leading the transformation: agile success factors in an Irish manufacturing company Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-06-01 Henrique Coimbra, Kathryn Cormican, Olivia McDermott, Jiju Antony
Purpose – This study aims to assess the challenges and critical success factors for agile transformation in an Irish manufacturing organisation.Design/methodology – Mixed-methods approaches were us...
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Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-30 Shuting Li, Mark Yang, Ki-Hyun Um, Mingu Kang
This study examines how and when top management’s environmental support influences firms’ environmental performance and investigates a moderated mediating role of external supplier factors in envir...
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Total quality management and lean six sigma impact on supply chain research field: systematic analysis Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-26 Maryam Mahdikhani
The purpose of this study is to explore and identify the trending topics in the field of total quality management (TQM), lean six sigma (LSS), and supply chain management (SCM) by employing bibliom...
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Exploring quick commerce service experience: a moderated mediated investigation using SEM and fsQCA Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-23 Ashwarya Kapoor, Rajiv Sindwani, Manisha Goel
This study explores a comprehensive moderated mediated framework to understand symmetric and asymmetric connection between quick commerce service experience (QCSX) and loyalty. The research in its distinctiveness used stimulus organism response (S-O-R) theory to explain association between QCSX dimensions and loyalty. Survey data were collected from 359 q-commerce service users. Outcome of Structural
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Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-12 Wafa Ghardallou
The present study investigates whether the relationship between corporate social responsibility (CSR) and business performance varies with the quality of formal and informal institutions. It particularly examines the non linearity of this relationship by considering the institutional quality as a threshold variable. The composite index measuring the regulatory efficiency quality is used to measure
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An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-12 Saad Ghafoor, Robin Mann, Nigel Grigg
This research was undertaken to investigate how Business Excellence (BE) Custodians (BECs) within a country or region, promote BE. A review of the literature revealed a gap in the understanding of how BECs promote BE and that there is limited data on the popularity of BE worldwide. To address these issues a survey and structured interview was designed in collaboration with the Global Excellence Model
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Role of brand heritage in local and franchise restaurant service Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-12 Jiseon Ahn
Given the growth of franchise practices in the service industry, this study focuses on the impact of restaurant heritage in helping to create positive outcomes in company performance. In particular, this study examines the direct impact of brand heritage on customers’ perceived restaurant image and whether it produces positive attitudes and behavior. Due to limited studies on restaurant operation type
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Achieving business excellence through sustainable supply chain management Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-05-03 Lu Xu, Xinyu Wei, Ying Cao, Xianghui Peng, Victor Prybutok
This paper presents a comprehensive research framework for achieving business excellence through sustainable supply chain management (SSCM), based on an extensive review of the literature examining the impact of SSCM practices on sustainability performance and their associated metrics. The study investigates the influence of individual SSCM practices that address economic, environmental, or social
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Knowledge transfer and entrepreneurial orientation: the mediating effect of the transactive memory system Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-04-26 Sergio J. Chión, Vincent Charles, Luz Elvira Vásquez Luna
The constant dynamism of the market forces companies to prepare and acquire knowledge and manage it properly, which in turn will allow them to achieve higher levels of modernity, stability, and solvency, thus improving their chances of survival. In this research paper, we aim to investigate the relationship between Knowledge Transfer and Entrepreneurial Orientation in light of the mediating role played
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ISO 9001 maintenance, decertification and recertification: a systematic literature review Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-04-24 Crispim Camango, Carlos J.F. Cândido
Previous research on ISO 9001 certification maintenance, decertification and recertification is fragmented and lacks an integrated theoretical framework. Thus, the aims of this study are to provide an overview of current research, develop an integrated framework and identify research gaps. The research methodology consists of a systematic literature review (SLR) which starts with the definition of
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How to develop standardized work for business processes in the transactional office environment Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-04-23 Taher Ahmadi, Nooshin Rahmani
Standardised Work (STW) is one of the most effective but least utilized Lean tools for business process improvement initiatives in the transactional office environment known as the ‘Lean office’. The STW not only establishes a baseline for continuous improvement initiatives but also facilitates them by giving indications of key improvement opportunities in the present best practice. The STW is a thorough
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Analysing 20 years of the TQM&BE journal: a bibliometric approach Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-04-19 Navjit Singh, Bharti Kapur, Jiju Antony, Elizabeth A. Cudney, Sandra L. Furterer
The study is an attempt to recognise the contributions of the Total Quality Management & Business Excellence journal and its editorial team toward the development of the field of quality management. The authors performed a bibliometric analysis on the Scopus-indexed publications of the journal from 2003 to 2022 using the VOSviewer software package. This study outlines the findings through various analyses
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Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-04-11 Andrea Chiarini, Anass Cherrafi
The main purpose of this paper is to develop an implementation guideline for manufacturing companies integrating ISO 9001 requirements and Industry 4.0 technologies. The implementation guideline follows the Plan-Do-Check-Act model of ISO 9001 standard. We interviewed 25 experts and observed the quality management documentation of seven European manufacturing companies. Results emerged using thematic
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Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-04-05 Liang Ma, Xin Zhang, Feifei Hao, Shenghui Liu
One of the most challenging issues confronting shared bicycle managers is how to improve users’ intentions for continued use. This paper presents a research model to investigate how perceived price fairness and service quality influence shared bicycle users’ intentions for continued use. Using structural equation modelling analysis of 760 shared bicycle users’ data in China, the results showed that:
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Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-03-29 André M. Carvalho, Paulo Sampaio, Eric Rebentisch, Hugh McManus, João Álvaro Carvalho, Pedro Saraiva
Operational Excellence (OpEx) is understood by the quest to continuously improve performance. While used by organizations worldwide, the capacity of OpEx programmes to make organizations successful in unstable business environments has been challenged. This article aims to answer the research question of what the nature of the relationship between OpEx and Organizational Agility truly is. The authors
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Manufacturing quality assessment in the industry 4.0 era: a review Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-03-29 Nikolaos G. Markatos, Alireza Mousavi
Maintaining high-quality standards has consistently been the main goal of industries. With rising demand and customisation, industries must strike a balance between cost, manufacturing time, and quality. The technological advancements of Industry 4.0 have allowed the implementation of accurate quality prediction frameworks in the manufacturing lines. For quality prediction in manufacturing, machine
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The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-03-20 Liu Ting, Jiseon Ahn
Given the fierce and rising competition among food franchise brands, the relationship between franchisees and franchisors is critical. This study aims to examine the role of the franchisor-franchisee relationship in the formation of franchisees’ commitment to franchise brands, especially the relative importance of multidimensional relationship constructs (i.e. economic exchange, social exchange, mutual
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Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-03-06 John Nicholas
This exploratory study investigates daily management (DM), a common phenomenon in healthcare and other organisations that embrace lean philosophy. Although some sources consider DM a critical component in Lean, as a research topic DM has received scant attention. This paper gives an overview of DM – its origins and components – and reviews the literature to explore DM practices in healthcare. It also
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Integrated management systems and organizational performance: a multidimensional perspective Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-27 Anrafel de Souza Barbosa, Luiz Bueno da Silva, Sandra Naomi Morioka, Jonhatan Magno Norte da Silva, Vinícius Fernandes de Souza
To foster competitive advantages, many organizations have implemented quality management systems (QMS), environment management systems (EMS) and occupational health and safety management systems (OHSMS) with a predisposition to integrate them. Thus, the objective of this article was to propose a mathematical model capable of measuring the workers’ perception of the impacts of integrated management
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Effect of supplier development on innovation performance: moderating role of supplier evaluation and IT use with suppliers Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-27 Jian Du, Yutong Liu, Ki-Hyun Um, Mingu Kang
This study aims to investigate how manufacturers align supplier development with formal supplier evaluation and information technology (IT) use with suppliers to enhance innovation performance more effectively. By using multi-source data collected from 298 manufacturers worldwide, the current study investigates the proposed hypothesis. The results show that supplier development plays a key role in
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Integrated management systems and sustainability – a review on their relationships Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-25 Louis Maximilian Ronalter, Merce Bernardo
This study explores how integrated management systems (IMS) as business tools relate to organisations’ capability of achieving sustainable development, and what knowledge gaps are still existing. Further, it discusses if IMS is only an antecedent of sustainability, or if there is a vice-versa relationship. Therefore, a systematic literature review (SLR) is performed to provide a summary of existing
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Product quality tracking based on digital Voice-of-Customers Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-21 Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo Franceschini
Nowadays, word of mouth and the Voice-of-Customers have largely left their physical and relational dimension to be replaced by online digital platforms where users can describe their experiences and share them openly. However, the increasing availability of user-generated content, related to the usage of products and services, poses several challenges for research. A key priority is to understand how
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TQM practices and their impact on organisational performance: the case of India’s deming-award industries Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-14 Ankesh Mittal, Pardeep Gupta, Vimal Kumar, Jiju Antony, Elizabeth A. Cudney, Sandra L. Furterer
This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives
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The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-09 Giacomo Buzzao, Francesco Rizzi
The unprecedented systemic disruptions that occurred in the last years are highlighting a structural lack of resilience in most organisations. In this context, there is an increasing scholars’ interest in understanding to what extent capabilities to anticipate, respond and thrive in unprecedented situations represent a strategic lever for business continuity management in most sectors of activity.
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Exploring driver and user perspectives of service quality in sharing economy transport platforms Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-02-01 Natalia Amat-Lefort, Frederic Marimon, Marta Mas-Machuca
With the rise of the sharing economy, companies such as Uber have emerged as an alternative to traditional transport methods. Digital sharing economy platforms enable the encounter of two types of ‘users’: peer providers (i.e. drivers) and travellers (commonly referred as users). To acknowledge the needs of both the user and the provider, we must understand their perceptions of service quality (SQ)
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A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-01-29 Maryam Zulfiqar, Jiju Antony, Vikas Swarnakar, Michael Sony, Raja Jayaraman, Olivia McDermott
Quality 4.0 is the new paradigm in the field of quality management, due to the advent of technological advancement and digital transformation of many organizations. The field of Quality 4.0 is still in its nascent stage, and there is no self-assessment tool to assess whether an organization is ready or not in implementing Quality 4.0. This study uses a five-phase approach to develop a Quality 4.0 readiness
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Exploring emotional regulation and team politics in teams: team learning and educational practices Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-01-16 Chou-Kang Chiu, Chieh-Peng Lin, Tian-Yu Lung
To learn about teamwork, research has widely discussed cohesion as a key bridge between team performance and its predictors, yet ‘blind’ cohesion often hampers a team’s achievement. Without thoroughly understanding cohesion and its relevant variables, managers’ initiatives developed at improving cohesion and team performance will remain practically ineffective based on misapprehension or blind faith
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Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-01-11 Amjad Naveed, Aziza Zhuparova, Nisar Ahmad, Reza FathollahZadeh Aghdam
Sustainable innovation practice is an important step to survive globally in a competitive environment for an economy or business commuity. This study aimed to provide comprehensive insights into sustainable innovation research. To this end, we conducted a citation-based systematic literature review (SLR) to identify evolving trends in sustainable innovation research. We reviewed 747 articles from the
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Sharing economy platforms as mainstream: balancing pro-social and economic tensions Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2023-01-03 Hugo Guyader, Lars E. Olsson, Margareta Friman
Based on the Theory of Planned Behaviour, this study explains sharing economy platform usage intention. Our results based on PLS-SEM estimations with survey data (N = 655) from the carpooling context show that sharing orientation (i.e. sharing usage instead of owning/buying), grassroots engagement (i.e. non-profit organisation driven by volunteers), and platform authenticity (i.e. loyalty to the original
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Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda Total Qual. Manag. Bus. (IF 4.168) Pub Date : 2022-12-31 Colamatteo Annarita, Cassia Fabio, Sansone Marcello
In recent years, consumers and public authorities in Europe have shown growing attention to dual quality, a term that refers to the sale across European countries of seemingly identical products that have different compositions and levels of quality. This phenomenon has raised consumer protection concerns and requires reflection on the ethical limits of local adaptation of firms’ international marketing