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“Hello, this is your AI co-pilot” – operational implications of artificial intelligence chatbots International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-03-22 Christian F. Durach, Leopoldo Gutierrez
Purpose This editorial for the 6th World Conference on Production and Operations Management (P&OM) 2022 Special Issue delves into the transformative role of advanced artificial intelligence (AI)-driven chatbots in reshaping operations, supply chain management and logistics (OSCM). It aligns with the conference’s theme of exploring the intersection between P&OM and strategy during the Technological
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Operational performance of light electric freight vehicles in the last mile: two Nordic case studies International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-03-21 Niklas Arvidsson, Howard Twaddell Weir IV, Tale Orving
Purpose To assess the introduction and performance of light electric freight vehicles (LEFVs), more specifically cargo cycles in major 3PL organizations in at least two Nordic countries. Design/methodology/approach Case studies. Interviews. Company data on performance before as well as after the introduction. Study of differing business models as well as operational setups. Findings The results from
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Integrating mobile parcel lockers into last-mile delivery networks: an operational design for home delivery, stationary, and mobile parcel lockers International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-03-14 Marcel Peppel, Stefan Spinler, Matthias Winkenbach
Purpose The e-commerce boom presents new challenges for last-mile delivery (LMD), which may be mitigated by new delivery technologies. This paper evaluates the impact of mobile parcel lockers (MPL) on costs and CO2 equivalent (CO2e) emissions in existing LMD networks, which include home delivery and shipments to stationary parcel lockers. Design/methodology/approach To describe customers’ preferences
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Exploring how retail and logistics service provider managers make sense of sustainability in last mile delivery International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-02-26 Helleke Heikkinen
Purpose An increasing number of last mile deliveries (LMDs) pose many sustainability challenges that retailers and logistics service providers (LSPs) can address. Using cognitive frames (CFs) as a lens, this study explored how retail and LSP managers make sense of sustainable LMDs. Design/methodology/approach The methodological approach used is a multiple embedded case study. The data were obtained
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Quantum-inspired computing technology in operations and logistics management International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-02-06 Miguel Núñez-Merino, Juan Manuel Maqueira-Marín, José Moyano-Fuentes, Carlos Alberto Castaño-Moraga
Purpose The purpose of this paper is to explore and disseminate knowledge about quantum-inspired computing technology's potential to solve complex challenges faced by the operational agility capability in Industry 4.0 manufacturing and logistics operations. Design/methodology/approach A multi-case study approach is used to determine the impact of quantum-inspired computing technology in manufacturing
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Comparing flexibility-based measures during different disruptions: evidence from maritime supply chains International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-02-02 Sara Rogerson, Martin Svanberg, Ceren Altuntas Vural, Sönke von Wieding, Johan Woxenius
Purpose Severe disruptions to maritime supply chains, including port closures, congestion and shortages in shipping capacity, have occurred during the COVID-19 pandemic. This paper’s purpose is to explore flexibility-based countermeasures that enable actors in maritime supply chains to mitigate the effects of disruptions with different characteristics. Design/methodology/approach Semi-structured interviews
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Exploring the impact of rider–driver ethnicity match/mismatch in ride-hailing International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-02-01 Yavuz Idug, David Gligor, Jamie Porchia, Suman Niranjan, Ila Manuj, David R. Nowicki
Purpose Drawing on the social identity theory, this paper explores the impact of rider–driver ethnicity match on the driver’s expected ride satisfaction and willingness to perform, and rider’s trust on the driver. Design/methodology/approach The study relies on scenario-based online experiments with 291 ride-hailing drivers and 282 riders in the USA. Findings The findings indicate that ethnicity match
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Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-01-12 James A. Meurs, Graham H. Lowman, David M. Gligor, Michael J. Maloni
Purpose Supply chain has long faced a persistent workforce shortage. To help both organizations and the field create environments that are more conducive to employee retention, the authors investigate the outcomes of supply chain employee trust in their supervisor. Design/methodology/approach Applying person-environment fit theory, the authors evaluate the well-established antecedents to trust in supervisor
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Supply chain resilience as a system quality: survey-based evidence from multiple industries International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2024-01-02 Tim Gruchmann, Gernot M. Stadtfeld, Matthias Thürer, Dmitry Ivanov
Purpose Experiencing more frequent, system-wide disruptions, such as pandemics and geopolitical conflicts, supply chains can be largely destabilized by a lack of materials, services or components. Supply chain resilience (SCRES) constitutes the network ability to recover after and survive during such unexpected events. To enhance the understanding of SCRES as a system-wide quality, this study tests
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Intelligent algorithms applied to the prediction of air freight transportation delays International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-12-19 Guilherme Dayrell Mendonça, Stanley Robson de Medeiros Oliveira, Orlando Fontes Lima Jr, Paulo Tarso Vilela de Resende
Purpose The objective of this paper is to evaluate whether the data from consignors, logistics service providers (LSPs) and consignees contribute to the prediction of air transport shipment delays in a machine learning application. Design/methodology/approach The research database contained 2,244 air freight intercontinental shipments to 4 automotive production plants in Latin America. Different algorithm
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The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-12-07 Angela L. Jones, Jason W. Miller, Judith M. Whipple, Stanley E. Griffis, Clay M. Voorhees
Purpose In the competitive retailing environment, retailers who provide service experiences that stand out from the competition can gain a competitive advantage. Increasingly, an important aspect of the service experience involves product returns, in particular, the fairness of returns policies and procedures. Previous research studies support that interpersonal justice and informational justice relate
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Frequent supply chain disruptions and firm performance: the moderating role of exploitation, exploration and supply chain ambidexterity International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-11-10 Saurabh Ambulkar, Peter M. Ralston, Mikaella Polyviou, Nada Sanders
Purpose The present manuscript assesses how firms should manage frequent supply chain disruption triggers and whether these firms should use existing supply chain competencies, develop new ones or both to mitigate any adverse consequences on financial performance. Design/methodology/approach Data for the study come from a survey administered to professionals in India. India was an appropriate base
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Are consumers willing to co-create value when focal firms' suppliers are proactive in green innovation? A chain liability and green halo effect International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-11-02 Qi Yao, Yuntong Liang, Mengying Feng, Hao Wang
Purpose Based on the chain liability and green halo effects, this study uses the perspective of multi-tier supply chain management to examine the impact mechanism and boundary conditions of suppliers' green innovation types on consumers' willingness to participate in value co-creation with focal firms from the perspective of multi-tier supply chain management. Design/methodology/approach Using four
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Towards a typology of logistics “work” beyond formal employment: a synthesised literature review International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-10-02 Xueqin Wang, Kum Fai Yuen
Purpose Logistics at work is rapidly changing. The changing trend is especially prominent when considering the active involvement of individuals that perform diverse forms of formal/informal “logistics work” (e.g. crowd logistics and self-collection). Thus, by conducting a synthesised review (n = 55), this study aims to provide a typology of individuals' logistics work. Design/methodology/approach
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Progress in partial least squares structural equation modeling use in logistics and supply chain management in the last decade: a structured literature review International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-09-26 Siqi Wang, Jun-Hwa Cheah, Chee Yew Wong, T. Ramayah
Purpose This study aims to evaluate the usage of partial least squares structural equation modeling (PLS-SEM) in journals related to logistics and supply chain management (LSCM). Design/methodology/approach Based on a structured literature review approach, the authors reviewed 401 articles in the field of LSCM applying PLS-SEM published in 15 major journals between 2014 and 2022. The analysis focused
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Proactive food waste prevention in grocery retail supply chains – An exploratory study International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-09-26 Tobias Winkler, Manuel Ostermeier, Alexander Hübner
Purpose Regarding the retail internal supply chain (SC), both retailers and research are currently focused on reactive food waste reduction options in stores (e.g. discounting or donations). These options reduce waste after a surplus has emerged but do not prevent an emerging surplus in the first place. This paper aims to reveal how retailers can proactively prevent waste along the SC and why the options
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A study to forecast healthcare capacity dynamics in the wake of the COVID-19 pandemic International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-09-25 Anchal Patil, Vipulesh Shardeo, Jitender Madaan, Ashish Dwivedi, Sanjoy Kumar Paul
Purpose This study aims to evaluate the dynamics between healthcare resource capacity expansion and disease spread. Further, the study estimates the resources required to respond to a pandemic appropriately. Design/methodology/approach This study adopts a system dynamics simulation and scenario analysis to experiment with the modification of the susceptible exposed infected and recovered (SEIR) model
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Supplier goal commitment in performance-based contracts: the lens of goal-setting theory International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-09-18 Hasan Celik, David R. Nowicki, Hasan Uvet, Saban Adana, Sedat Cevikparmak
Purpose This study aims to empirically test the effects of key characteristics of performance-based contracting (PBC) (i.e. reward/payment scheme, increased supplier autonomy and transfer of responsibilities) on supplier goal commitment. Design/methodology/approach This study developed a conceptual model applying goal-setting theory (GST), expectancy theory (ET) and job characteristics theory (JCT)
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The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-08-08 Pritosh Kumar, Adriana Rossiter Hofer, Simone Peinkofer
Purpose Applying a middle-range theorizing to premises of signaling theory and the scarcity principle, this study aims to investigate the mechanisms and effects of different patterns of post-stockout disclosures that highlight the limited supply and high quality of a durable good on consumer satisfaction with the shopping experience and purchase intention, mediated by consumer perceived product scarcity
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Making supply chain traceability strategic: insights from the food industry International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-07-21 Trang T. Hoang, John E. Bell, Thomas J. Goldsby
Purpose This paper aims to present an emergent framework that proposes the strategic importance of supply chain (SC) traceability beyond the traditional role in supporting product safety, recalls and sustainability initiatives. Design/methodology/approach A grounded theory (GT) approach with 22 in-depth interviews with managers from 10 countries/territories and 3 different echelons of the food SC is
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Artificial intelligence for supplier scouting: an information processing theory approach International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-06-20 Michela Guida, Federico Caniato, Antonella Moretto, Stefano Ronchi
Purpose The objective of this paper is to study the role of artificial intelligence (AI) in supporting the supplier scouting process, considering the information and the capabilities required to do so. Design/methodology/approach Twelve cases of IT and information providers offering AI-based scouting solutions were studied. The unit of analysis was the AI-based scouting solution, specifically the relationship
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A resource orchestration perspective of organizational big data analytics adoption: evidence from supply chain planning International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-06-20 Jinou Xu, Margherita Emma Paola Pero
Purpose This paper investigated the organizational adoption of big data analytics (BDA) in the context of supply chain planning (SCP) to conceptualize how resources are orchestrated for organizational BDA adoption and to elucidate how resources and capabilities intervene with the resource management process during BDA adoption. Design/methodology/approach This research elaborated on the resource orchestration
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Driving the talk: examining professional truck drivers' motivations to engage in eco-driving International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-06-08 Amer Jazairy, Timo Pohjosenperä, Jaakko Sassali, Jari Juga, Robin von Haartman
Purpose This research examines what motivates professional truck drivers to engage in eco-driving by linking their self-reports with objective driving scores. Design/methodology/approach Theory of Planned Behavior (TPB) is illustrated in an embedded, single-case study of a Finnish carrier with 17 of its truck drivers. Data are obtained through in-depth interviews with drivers, their fuel-efficiency
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What is the right purchasing strategy for your company? The fit between strategic intent, strategic purchasing and perceived environmental uncertainty International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-05-30 Andrea S. Patrucco, Davide Luzzini, Daniel Krause, Antonella Maria Moretto
Purpose The authors empirically examine purchasing strategy typologies based on strategic intent (i.e. competitive priorities) and practices used to achieve these priorities. The authors further investigate the implementation conditions of such strategies based on perceived uncertainty and strategic purchasing. Design/methodology/approach The authors utilize case study data from 11 international service
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Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-05-23 Ignacio Cepeda-Carrión, David Alarcon-Rubio, Carlos Correa-Rodriguez, Gabriel Cepeda-Carrion
Purpose This article aims to open the black box of the relationship between customer experience and customer satisfaction. The authors also take a fine-grained approach to the concept of customer experience analysis in terms of four dimensions: basic service experience (BSE), moments of truth (MT), focus on results (FR) and peace of mind (PM). Design/methodology/approach A total sample of 185 industrial
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Do a non-core worker's procedural justice concerns influence their engagement in helping behavior? A multi-method study International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-05-22 Mohammed Farhan, Caroline C. Krejci, David E. Cantor
Purpose The purpose of this research is to examine how a change in team dynamics impacts an individual's motivation to engage in helping behavior and operational performance. Design/methodology/approach An online vignette experiment and a hybrid discrete event and agent-based simulation model are used. Findings Study findings demonstrate how a non-core worker's perception of team dynamics influence
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What is next? The effect of reverse logistics adoption on digitalization and inter-organizational collaboration International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-05-18 Faisal Rasool, Marco Greco, Gustavo Morales-Alonso, Ruth Carrasco-Gallego
Purpose This study aims to examine and understand the impact of reverse logistics adoption on firms' digitalization and collaboration activities. Specifically, leveraging the knowledge-based view, this study examines how adopting sustainable logistic practices (reverse logistics) prepares firms to embrace digitalization and encourages them to collaborate with other organizations. Design/methodology/approach
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Extending and understanding: an application of machine learning to the World Bank's logistics performance index International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-05-08 Ben Shepherd, Tanaporn Sriklay
Purpose The authors extend the World Bank's Logistics Performance Index (LPI) for 30 additional countries and 13 additional years. The authors develop an inexpensive method for extending survey data when frequent, universal surveys are unavailable. The authors identify groups of country characteristics that influence LPI scores. Design/methodology/approach Using data from the World Development Indicators—the
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If you don't care, I will switch: online retailers' behaviour on third-party logistics services International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-05-04 Abdul Hafaz Ngah, Ramayah Thurasamy, Heesup Han
Purpose The issue is which third-party logistics to engage, and escalating customer complaints about service quality of third-party logistics (3PL) enhances the tendency of online retailers to switch to another 3PL. The current study seeks to investigate the factors influencing the satisfaction and switching intention of 3PL services among online sellers in Malaysia. Design/methodology/approach Applying
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A typology of the collaboration willingness of carriers in hinterland logistics International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-04-27 Pauline Charlotte Reinecke, Thomas Wrona, Nicolas Rückert, Kathrin Fischer
Purpose A large part of maritime container supply chain costs is generated by carriers in port hinterland logistics. Carriers which operate in the hinterland are under pressure to reduce costs and increase profitability, and they face challenges of fierce price competition. This study aims to explore how collaboration is perceived and implemented by carriers in truck container logistics in the port
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A configurational approach to last mile logistics practices and omni-channel firm characteristics for competitive advantage: a fuzzy-set qualitative comparative analysis International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-04-13 Andreas Risberg, Hamid Jafari, Erik Sandberg
Purpose The purpose is to explore how the configurations resulting from the interplay of last mile logistics practices and firm characteristics are associated with firm performance in an omni-channel context. Design/methodology/approach Drawing on configuration theory (CT), the authors use fuzzy-set qualitative comparative analysis (fsQCA) to analyze data on 72 Swedish omni-channel retailers. Findings
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The impact of social vs environmental sustainability information disclosure on consumer choice of delivery time with varying sustainability concerns International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-04-06 Nguyen Quoc Viet, Sander de Leeuw, Erica van Herpen
Purpose This paper investigates the impact of sustainability information disclosure on consumers' choice of order-to-delivery lead-time in relation to consumers' sustainability concern. Design/methodology/approach Based on two choice experiments with participants from the Netherlands (n = 348) and the United Kingdom (n = 1,387), the impact of sustainability information disclosure was examined in connection
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Digital transformation of the purchasing and supply management process International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-04-06 Elina Karttunen, Katrina Lintukangas, Jukka Hallikas
Purpose The aim of this study was to identify interventions for and mechanisms of the digital transformation of purchasing and supply management (PSM) processes. The digital transformation of tactical and operational PSM processes has often progressed slowly despite the solid knowledge of advanced technologies. Design/methodology/approach This study used a qualitative exploratory approach based on
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The role of digital knowledge servitization in supply chain management International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-04-05 Lucia Pizzichini, Valerio Temperini, Federica Caboni, Armando Papa
Purpose This paper aims to contribute to overcoming the gap existing in the supply chain literature related to digital servitization by bridging digital servitization with knowledge management and identifying the rise of digital knowledge servitization as a driver for changes in the supply chain business model towards open innovation. Design/methodology/approach The study follows an inductive grounded
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Embracing supply chain digitalization and unphysicalization to enhance supply chain performance: a conceptual framework International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-04-04 Mirko Perano, Antonello Cammarano, Vincenzo Varriale, Claudio Del Regno, Francesca Michelino, Mauro Caputo
Purpose The paper presents a research methodology that could be used to carry out a systematic literature review on the current state of the art of the technological development in the field of the digitalization and unphysicalization of supply chains (SCs). A three-dimensional conceptual framework focusing on the relationship between Digital Technologies (DTs), business processes and SC performance
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Adoption of additive manufacturing technology: drivers, barriers and impacts on upstream supply chain design International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-03-29 Alessio Ronchini, Antonella Maria Moretto, Federico Caniato
Purpose This paper investigates how the adoption of additive manufacturing (AM) impacts upstream supply chain (SC) design and considers the influence of drivers and barriers towards the adoption. Design/methodology/approach Ten case studies investigating AM adoption by Original Equipment Manufacturers (OEMs) in five industries were conducted. This research is driven by a literature-based framework
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The impact of knowledge management on the digital supply chain – a bibliometric literature review International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-03-20 Anna Roberta Gagliardi, Giuseppe Festa, Antonio Usai, Davide Dell'Anno, Matteo Rossi
Purpose Using an abductive perspective, this study aims to review the scientific literature about the governance and management of the digital supply chain (DSC) in the context of the business organizations, providing an overview of the state of the art of the research and outlining a future research agenda with a knowledge management (KM) focus. Design/methodology/approach After investigating the
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The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-03-13 Eias Al Humdan, Yangyan Shi, Masud Behina, Md. Maruf Hossan Chowdhury, A.K.M. Shakil Mahmud
Purpose This paper aims to investigate the conditional indirect effect of innovativeness on performance via supply chain agility (SCA) in the service industry at higher and lower collaborative relationships. Design/methodology/approach The hypothesised model is operationalised with survey data from 245 Australian service firms collected via LinkedIn and analysed using structural equation modelling
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How to not lose oneself: the case for relational identity in collaborative supply relationships International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-03-06 Oskari Rintala
Purpose For a long time, researchers have stressed the importance of identity for collaborative supply relationships. Accordingly, it has been proposed that supply relationships may be efficiently managed by establishing a shared collective identity among partners. However, this strategy may challenge the partners' individual distinctiveness and thus lead to adversarial relationship outcomes. In this
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In search of a suitable way to deploy Triple-A capabilities through assessment of AAA models' competitive advantage predictive capacity International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-03-02 Juan A. Marin-Garcia, Jose A.D. Machuca, Rafaela Alfalla-Luque
Purpose To determine how to best deploy the Triple-A supply chain (SC) capabilities (AAA-agility, adaptability and alignment) to improve competitive advantage (CA) by identifying the Triple-A SC model with the highest CA predictive capability. Design/methodology/approach Assessment of in-sample and out-of-sample predictive capacity of Triple-A-CA models (considering AAA as individual constructs) to
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Agility and digitalization: why strategic agility is a success factor for mastering digitalization – evidence from Industry 4.0 implementations across a supply chain International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-02-16 Yuko Melanie Pfaff
Purpose This paper addresses the emergence of strategic agility as adaptive capability to face the need to adapt to a constantly changing environment. Special emphasis is paid to governance mechanisms as a microfoundation of dynamic capabilities, investigating the dynamics and outcome in regards to the digitalization of supply chains and its socio-economic relations of its members. Design/methodology/approach
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Opening the black box of big data sustainable value creation: the mediating role of supply chain management capabilities and circular economy practices International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-02-09 Randy Riggs, José L. Roldán, Juan C. Real, Carmen M. Felipe
Purpose This article examines the mechanisms through which big data analytics capabilities (BDAC) contribute to creating sustainable value and analyzes the mediating roles that supply chain management capabilities (SCMC), as well as circular economy practices (CEP), play through their impact on sustainable performance. Design/methodology/approach Following a literature review, a serial mediation model
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Driving in a man's world: examining gender disparity in the trucking industry International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-02-06 Alex Scott, Beth Davis-Sramek
Purpose Recent supply chain disruptions have highlighted the global shortage of truck drivers. Because it is a quintessential “masculine” profession, the proportion of women truck drivers is small, although efforts are underway to recruit and retain women. This research offers a comprehensive and theoretically-driven empirical analysis of women in the US trucking industry. Design/methodology/approach
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Is digital transformation equally attractive to all manufacturers? Contextualizing the operational and customer benefits of smart manufacturing International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-02-03 Marco Opazo-Basáez, Ferran Vendrell-Herrero, Oscar F. Bustinza, Yancy Vaillant, Josip Marić
Purpose The implementation of Smart Manufacturing (SM) is deemed a key enabler in the enhancement of manufacturing competitiveness and performance. Nevertheless, SM's repercussion on consumer perceptions and the contextualization of SM's performance-enhancement effects remain undetermined and have yet to be clarified. This study analyzes the effect of SM on operational and customer performance. Moreover
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Ambidextrous strategies in turbulent times: the experience of manufacturing SMEs during the COVID-19 pandemic International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2023-01-02 Marco Bettiol, Mauro Capestro, Eleonora Di Maria, Stefano Micelli
Purpose The paper refers to the framework of ambidexterity to explain the strategic paths of manufacturing SMEs in turbulent times, by investigating SMEs' strategic reaction to the COVID-19 pandemic. Design/methodology/approach The authors adopted an inductive approach methodology. Using a qualitative research method, Italian manufacturing SMEs in different industries were interviewed to outline how
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Impact of fake news on firm performance during COVID-19: an assessment of moderated serial mediation using PLS-SEM International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-12-27 Eijaz Ahmed Khan, Md Maruf Hossan Chowdhury, Mohammad Alamgir Hossain, Abdullah M. Baabdullah, Mihalis Giannakis, Yogesh Dwivedi
Purpose Fake news on social media about COVID-19 pandemic and its associated issues (e.g. lockdown) caused public panic that lead to supply chain (SC) disruptions, which eventually affect firm performance. The purpose of this study is to understand how social media fake news effects firm performance, and how to mitigate such effects. Design/methodology/approach Grounded on dynamic capability view (DCV)
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Strategic responses to the pandemic: a case study of the US department store industry International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-12-22 Ruifeng Wang, Martin Dresner, Xiaodan Pan
Purpose The study focuses on (1) the success of three strategies employed during the pandemic – two “persevering” strategies, curbside pickup and return window extension and one innovative strategy, virtual try-on technology and (2) whether the strategies are likely to be successful in the post-pandemic world. Design/methodology/approach The authors utilize a panel dataset containing 17 department
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Toward SME digital transformation in the supply chain context: the role of structural social and human capital International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-12-05 Le Dang Lang, Abhishek Behl, Nguyen Ngoc Duy Phuong, Jighyasu Gaur, Nguyen Tien Dzung
Purpose Digital transformation (DT) and supply chain resilience have received increasing attention. Structural social capital (SSC) and human capital (HC) have recently been identified as strategic resources for small and medium-sized enterprises (SMEs). While the significant role of entrepreneurial competencies (ECs), SME innovativeness (SMI) and technology adoption (TA) in driving business performance
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Dynamic capabilities for digital procurement transformation: a systematic literature review International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-11-10 Silke Herold, Jonas Heller, Frank Rozemeijer, Dominik Mahr
Purpose The purpose of this paper is to achieve a collective understanding of the capabilities required for digital procurement transformation (DPT). Design/methodology/approach The authors contextualize theory about dynamic capabilities (DCs) to integrate the fragmented body of literature on procurement digitalization by means of a systematic literature review (SLR). By extracting and clustering capabilities
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Can information sharing predict fresh produce supply chain performance amid the COVID-19 pandemic? A social learning perspective International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-10-31 Luluk Lusiantoro, Tria Putri Noviasari, Mahfud Sholihin, Wakhid Slamet Ciptono
Purpose This research aims to provide a predictive model assessment on the effect of information sharing on fresh produce supply chain (FPSC) performance during the COVID-19 pandemic by incorporating information quality as an important part of information sharing, as well as cognitive and affective appraisals as part of a social learning process (mediators) into the model. Design/methodology/approach
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Supply chain risk management strategies in normal and abnormal times: policymakers' role in reducing generic medicine shortages International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-09-28 Victoria Ahlqvist, Nonhlanhla Dube, Marianne Jahre, Jin Soo Lee, Tsegaye Melaku, Andreas Farstad Moe, Max Olivier, Kostas Selviaridis, Joe Viana, Christine Aardal
Purpose This paper links supply chain risk management to medicine supply chains to explore the role of policymakers in employing supply chain risk management strategies (SCRMS) to reduce generic medicine shortages. Design/methodology/approach Using secondary data supplemented with primary data, the authors map and compare seven countries' SCRMS for handling shortage risks in their paracetamol supply
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Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-09-28 John Olsson, Daniel Hellström, Yulia Vakulenko
Purpose The success of last-mile delivery is dependent on consumer acceptance of such services, yet little is known about unattended delivery experience. This paper's purpose is to provide empirically based understanding of customer experience dimensions in unattended home delivery. Design/methodology/approach Using an engaged scholarship approach, this field study investigated nine households that
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Using PLS-SEM for assessing negative impact and cooperation as antecedents of gray market in FMCG supply chains: an analysis on Spanish wholesale distributors International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-09-20 Fernando Gimeno-Arias, José Manuel Santos-Jaén
Purpose Within the fast-moving consumer goods (FMCG) supply chain, one of the problems facing the distribution channel strategy is the presence of the gray market. The article shows two novel antecedents of the participation of official distributors in this gray channel: Negative impact on distributor performance and the relationship with their supplier. Knowledge of this background helps to preserve
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Resilience in healthcare supply chains: a review of the UK’s response to the COVID19 pandemic International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-07-11 Emmanuel Sawyerr, Christian Harrison
Purpose The purpose of this explorative research is to analyse the resilience of the United Kingdom's (UK) healthcare supply chains from a customer’s perspective in the light of the coronavirus pandemic. Design/methodology/approach Using the capabilities of preparedness, robustness, recovery and adaptability as the foundational percept for supply chain resilience, 22 healthcare professionals in 17
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Disentangling the multifaceted effects of supply base complexity on supply chain agility and resilience International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-04-11 Emanuela Delbufalo
PurposeThe study investigates how supply base structural complexity influences both supply chain agility and resilience. It employs Normal Accident Theory and Portfolio Theory to disentangle the effects of three structural facets of complexity – numerousness; technical and functional diversity; geographical distribution of suppliers – on the two capabilities simultaneously.Design/methodology/approachThe
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Enhancing in-store picking for e-grocery: an empirical-based model International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-03-30 Arianna Seghezzi,Chiara Siragusa,Riccardo Mangiaracina
PurposeThis paper identifies, configures and analyses a solution aimed at increasing the efficiency of in-store picking for e-grocers and combining the traditional store-based option with a warehouse-based logic (creating a back area dedicated to the most required online items).Design/methodology/approachThe adopted methodology is a multi-method approach combining analytical modelling and interviews
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Robotic process automation in Maersk procurement–applicability of action principles and research opportunities International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-03-04 Remko van Hoek,Jacob Gorm Larsen,Mary Lacity
PurposeThe authors share a real-world case study of a multiple-year adoption process of robotic process automation (RPA) in procurement to add to the limited empirical research base on RPA in supply chain management. The Maersk case offers hard evidence of the value of RPA that can be used as a benchmark for decision-making in companies and as a basis for further research in key areas such as change
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Consumer preferences for innovative and traditional last-mile parcel delivery International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-02-15 Rico Merkert,Michiel C.J. Bliemer,Muhammad Fayyaz
PurposeThe purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to traditional postal delivery (postie) and the recent rise of parcel lockers in Australia. The authors investigate competitive priorities and willingness to pay for key attributes of parcel delivery (mode, speed, method
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Parcel lockers vs. home delivery: a model to compare last-mile delivery cost in urban and rural areas International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-01-31 Arianna Seghezzi,Chiara Siragusa,Riccardo Mangiaracina
PurposeThis paper investigates the economic performances of two business-to-consumer (B2C) e-commerce last-mile delivery options –parcel lockers (PLs) and traditional home delivery (HD) in contexts where e-commerce is still at its early stages. It analyses and compares two different implementation contexts, urban and rural areas.Design/methodology/approachThis study develops an analytical model that
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Editorial – Welcome to IJPDLM 2022! International Journal of Physical Distribution & Logistics Management (IF 7.29) Pub Date : 2022-01-27 Chee Yew Wong