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FROM A ROLE-PLAYING GAME (RPG) TO A BRAND: STRATEGIC IMPLICATIONS FROM AN OVER-TWO-DECADE CASE J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-04-19 Cheuk Hang Au, Chih-Yuan Chou, Kevin K. W. Ho
By offering a delightful experience, role-playing games (RPGs) have attracted many players. However, their development has been challenged by issues such as the emergence of online/mobile games and...
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FOREIGNERS’ ALIPAY USAGE IN MAINLAND CHINA: AN EXPLORATORY STUDY J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-04-09 Chih-Yuan Chou
This study offers an overview of foreigners’ Alipay usage when linked with credit cards issued by foreign agencies during their travel to Mainland China. Employing a qualitative ethnography method,...
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PUBLIC DISCLOSURE OF INFORMATION SECURITY BREACH INCIDENTS: SHORT-TERM STOCK MARKET REACTION ON INDIAN LISTED FIRMS J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-04-01 Surjit Paul, Saini Das
Data breach incidents are growing by the day and firms struggle to detect, defend, and respond to such breaches. Nowadays, security breaches are considered one of the major concerns for corporate o...
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SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-03-18 Wei-Lun Chang, Yen-Hao Hsieh, I-Ting Lu
The concept of a cashless society has received increasing attention due to the prevalence of cashless transactions and the circulation of digital currency. The benefit of a cashless society is that...
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MOTIVATIONS FOR DIGITAL TRANSFORMATION IN GOVERNMENT: INSIGHTS FROM THE PUSH-PULL-MOORING MODEL AND AGE-RELATED INERTIA J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-03-06 Hung-Hsun Lin, Ya-Wen Lin, Chang-Tang Chiang, Chien Hsiang Liao
Due to the impact of the COVID-19 pandemic, many enterprises are looking to use electronic services to avoid human-to-human contact. During this transition period, enterprises are embracing new bus...
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THE FACILITATORS AND INHIBITORS OF CUSTOMER ADOPTION OF PURE INTERNET BANKING: TRUST TRANSFER AND STATUS QUO BIAS J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-02-22 Chao-Min Chiu, Paul Jen-Hwa Hu, Jack Shih-Chieh Hsu, Yen-Chun Lin
There are three pure Internet banks in Taiwan and Line Bank accounts for more than 90% market share of pure Internet banking. In addition, despite the increasing viability of pure Internet banking,...
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DIGITAL PAYMENT PLATFORMS AND SUBSISTENCE ENTREPRENEURS: CHAMPIONING BEYOND THE PANDEMIC J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-02-16 Alka Agarwal, Ashish Kumar Jha, Jyoti Jagasia
The COVID-19 pandemic brought forth many restrictions and changes in the lifestyle of people across the globe. There was a need for social distancing and contactless exchanges, which accelerated th...
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UNDERSTANDING ROLES OF INSTITUTION BASED TRUST AND SOCIAL INTERACTIONS IN SOCIAL COMMERCE ENVIRONMENT J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-02-13 Vikas Gautam
User-generated content is a two-edged sword in that it can both build and destroy trust in social commerce Web sites. One of the most important ingredients in the social commerce environment is ins...
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E-GOVERNMENT AND CORRUPTION: IS ACCOUNTABILITY A BRIDGE? J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-01-21 Shashi Kant Srivastava, Praveen Ranjan Srivastava, Justing Z. Zhang
One of the most pernicious and pervasive threats to the integrity of governments, economies, and societies worldwide is the insidious and corrosive influence of corruption. E-government, everywhere...
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A PROVINCE-LEVEL CONFIGURATIONAL ANALYSIS OF FIXED AND MOBILE BROADBAND ADOPTION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-01-19 Asunur Cezar
Understanding the factors that influence broadband adoption has been an important quest for academics and stakeholders involved in broadband planning and deployment as broadband connectivity has be...
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EXTENDING TASK-TECHNOLOGY FIT WITH DUAL INFORMATION PROCESSING MODES IN DISASTER DECISION SUPPORT J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2024-01-16 Jacob Chia-An Tsai, Shin-Yuan Hung
Leveraging the analytic and heuristic modes of information processing (i.e. the dual information processing modes) equips disaster professionals with valuable insights into decision support process...
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EXPLORING FACTORS INFLUENCING CONSUMERS’ PARTICIPATION IN ONLINE SHOPPING DAYS: USING DOUBLE 11 DAY AS AN EXAMPLE J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-12-06 Shiu-Li Huang, Min-Shan Hung
As online shopping days gain popularity, understanding how consumers decide to participate in an online shopping day becomes increasingly important. Extant studies on online shopping days have cons...
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FACTORS INFLUENCING BITCOIN MARKET VOLATILITY DURING THE COVID-19 PANDEMIC CRISIS J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-12-06 Zhunzhun Liu, Lu-Xi Zou
The ecological structure of the cryptocurrency market and its external environmental impact cannot be ignored. Taking Bitcoin as an example, the study analyzes the Bitcoin market during the COVID-1...
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DERIVING TRUST-SUPPORTING DESIGN KNOWLEDGE FOR AI-BASED CHATBOTS IN CUSTOMER SERVICE: A USE CASE FROM THE AUTOMOTIVE INDUSTRY J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-12-06 Martin Sonntag, Jens Mehmann, Frank Teuteberg
In the automotive industry, companies are increasingly implementing Artificial Intelligence (AI)-based chatbots to support various processes, especially in the context of customer service. However,...
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‘DON’T FOOL ME, AS IT IS YOUR LOSS’ - IMPACT OF DECEPTION ON INFORMATION PRIVACY J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-09-01 Abhishek Kumar Jha, Saurabh Kumar
With the explosion of e-commerce, the potential for new internet portals to mislead or fool consumers has grown significantly. This study investigates the influence of these deceptive actions on cu...
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UNDERSTANDING PRIVACY PARADOX: AN EXPERIMENTAL APPROACH TO STUDY PRIVACY CONCERNS AND ACTUAL DISCLOSURE AMONG APP USERS J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-08-31 Sakhhi Chhabra, Jaydeep Mukherjee, Madhushree N Agarwal
Consumers increasingly protest invasions of privacy by digital applications and platforms, yet they habitually reveal more information than their disclosure intent. This paradoxical behavior has be...
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A STUDY ON CONTENT CREATOR COMPETENCIES INFLUENCING YOUTUBE CHANNEL LOYALTY AND VIEWING SATISFACTION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-08-23 Jaeyoung An, Choong C. Lee, Nayeon Kwak
YouTube, as a leading platform for video-sharing, has been instrumental in the rise of content creators, including amateur users who have become influential and full-time content creators. To becom...
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CAN CYBER RISK OF HEALTH CARE FIRMS BE INSURED? A MULTINOMIAL LOGISTIC REGRESSION MODEL J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-08-10 Swati Jain, Arunabha Mukhopadhyay, Saloni Jain
The healthcare sector is prone to Distributed Denial-of-Service and Ransomware attacks owing to unsecured networks and software. This results in stalling of outpatient and inpatient operations of a...
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HOW DOES INFORMATION DISCLOSURE OF CRYPTOCURRENCY WHITEPAPER AFFECT INITIAL COIN OFFERING FUNDRAISING SUCCESS? J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-08-03 Zhunzhun Liu, Lu-Xi Zou
The main function of the initial coin offering (ICO) whitepaper is to eliminate the impact of information mismatch between investment and financing parties. Based on signaling theory, this study an...
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AN ONTOLOGY BASED PRODUCT RECOMMENDATION SYSTEM FOR NEXT GENERATION E-RETAIL J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-07-05 Ali Murat Tiryaki, Sait Can Yücebaş
The number of e-commerce resources has increased considerably. Thus, it has become important for sellers to be able to quickly recommend products to potential buyers. Some product recommendation sy...
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DEEP LEARNING-BASED CUSTOMER COMPLAINT MANAGEMENT J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-06-06 Yildiray Anagun, Nur Sultan Bolel, Sahin Isik, Serif Ercan Ozkan
ABSTRACT In recent years, managing customer complaints poses a problem for companies due to the increasing market and customer base. One of the most effective ways to speed up the handling of complaints is to categorize customer issues and automatically forward complaints to relevant officers or departments. This reduces the response time to complaints and ensures that specific complaints are being
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CHATBOTS IN THE WORKPLACE: A TECHNOLOGY ACCEPTANCE STUDY APPLYING USES AND GRATIFICATIONS IN COWORKING SPACES J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-06-05 Cristopher Siegfried Kopplin
ABSTRACT The uses and gratifications approach is used to examine chatbot acceptance in coworking spaces, identifying how coworkers perceive the technology and may use it to facilitate their tasks. To do so, potential influence factors shaping technology acceptance are explored, and a sample of 101 German coworkers is employed to confirm the framework drawing on a quantitative combination of partial
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A PERFORMANCE INDEX FOR TRADITIONAL RETAILERS INCORPORATING DIGITAL MARKETPLACE: BENCHMARKING THROUGH DATA ENVELOPMENT ANALYSIS (DEA) J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-05-16 I. Costa Melo, P. N. Alves Junior, J. S. Callefi, T. K. Kodama, M. S. Nagano, D. A. N. Rebelatto
ABSTRACT In competitive markets, such as electronic commerce, evaluations of base-level performance and benchmarking are fundamental for retailers focusing efforts. Hence, we propose a new and practical approach to measuring retailers’ relative performance and benchmarking through a unique index that integrates digital, physical, and financial factors. We investigated 13 traditional retailers controlling
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HOW DOES AN ENTERPRISE USE SOCIAL MEDIA POSTS TO ACQUIRE ONLINE SOCIAL CAPITAL? A MEASUREMENT PERSPECTIVE BASED ON WECHAT USERS’ DIGITAL FOOTPRINTS J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2023-01-05 Yue Xu, Weiping Chen, Terence T Ow
ABSTRACT The popularity of social network sites provides enterprises with innovative opportunities to build online social capital with customers. However, little is known about how to measure and facilitate the online social capital of a company in the context of social media. This study examined the antecedents of enterprises’ online social capital based on the specific characteristics of their messages
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AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-05-08 Manuel Mora, Jorge Marx Gomez, Paola Yuritzy Reyes-Delgado, Olayele Adelakun
ABSTRACT The modern business environment and global covid-19 pandemic effects have led to any relevant business organizational activity, like e-commerce, to rely on on-premise and cloud information technology (IT) services. To deliver high-quality IT services, plan-driven IT Service Management (ITSM) frameworks and standards have been used in business organizations in the last two decades. Nowadays
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An exploratory study of organizational cyber resilience, its precursors and outcomes J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-05-02 Elinor Tsen, Ryan K L Ko, Sergeja Slapnicar
ABSTRACT Evidence shows that it is paramount for stakeholders to understand the cybersecurity of relevant organizations. However, the secrecy surrounding cyber attacks and how organizations manage their cyber resilience make it impossible for stakeholders to develop this understanding. This paper analyzes organizational cyber resilience, its contextual factors and its impact on the outcomes of cyber
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MINING ONLINE REVIEWS TO SUPPORT CUSTOMERS’ DECISION-MAKING PROCESS IN E-COMMERCE PLATFORMS: A NARRATIVE LITERATURE REVIEW J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-04-28 Abdessamad Benlahbib, Achraf Boumhidi, El Habib Nfaoui
ABSTRACT By dint of the massive daily production of user-generated content (textual reviews) in E-commerce platforms, the need to automatically process it and extract different types of knowledge from it becomes a necessity. In this work, an attempt has been made to summarize some studies that aim to propose systems, which automatically mine textual reviews expressed in natural languages for the purpose
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Examining the Mediating Roles of Green Image and Readiness in Firms’ Green Information Technology Practices: An Organizational Legitimation Perspective J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-04-24 Han-fen Hu, Paul Jen-Hwa Hu, HsiuJu Rebecca Yen, Benjamin P.-C. Yen
ABSTRACT This study proposes a dual-path view to explain firms’ green information technology (GIT) practices from the organizational legitimation lens. It explicates essential influence pathways that shape firms’ responses to essential external pressures for environmental sustainability, including the general public’s awareness of environmental protection, industry norms, and competitors’ green practices
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Sarima-Based Cyber-Risk Assessment and Mitigation Model for A Smart City’s Traffic Management Systems (Scram) J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-03-18 Kalpit Sharma, Arunabha Mukhopadhyay
ABSTRACT A malicious hacker can compromise the integrated traffic management systems (ITMS) speed sensors in a smart city, causing a vehicle to misread the speed and result in collision or congestion on the pathways. Based on protection-motivation theory (PMT), we propose a Time series-based Cyber-risk Assessment and Mitigation for smart cities (SCRAM) model comprising three modules for the smart city
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ADVERGAME FOR PURCHASE INTENTION VIA GAME AND BRAND ATTITUDES FROM ANTECEDENTS OF SYSTEM DESIGN, PSYCHOLOGICAL STATE, AND GAME CONTENT: INTERACTIVE ROLE OF BRAND FAMILIARITY J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-03-01 Wei-Hung Hsiao, Yu-Hsiu Lin, Ing-Long Wu
ABSTRACT Advergame is important as a new form of digital marketing and few studies have shown a complete model structure along with understanding the antecedents of online purchase intention. Based on the hierarchy of effective and relevant behavioral theories, we propose a research model with four components: consumer beliefs, advergame attitude, brand attitude, and purchase intention. The elaboration
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REAL-TIME STREAMING TECHNOLOGY AND ANALYTICS FOR VALUE CREATION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-02-22 J. P. Shim, Daniel E. O’Leary, Karan Nisar
ABSTRACT Real-time streaming technology and analytics capabilities are growing rapidly, whereas a great number of firms and organizations are considering implementing this technology to meet rising business demands. Traditional computer infrastructures for high performance computing and big data analytics are not able to conduct such tasks. To tackle this obstacle, rapid analysis of streaming data
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THE RELEVANCE OF DESTINATION MANAGEMENT SYSTEMS’ FUNCTIONALITIES: A MODEL BASED ON STAKEHOLDERS’ VIEW J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-02-21 João Estêvão, Leonor Teixeira, Maria João Carneiro
ABSTRACT Destination Management Systems (DMSs) have proven relevant to destination competitiveness, namely to attract visitors and foster coordination of destination-based stakeholders. Previous research suggests that one reason explaining the success of DMSs is the ability to engage destination-based players in adopting these systems and in using its functionalities. Nevertheless, there is almost
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BYOD Security Risks and Mitigation Strategies: Insights from IT Security Experts J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-02-08 Rathika Palanisamy, Azah Anir Norman, Miss Laiha Mat Kiah
ABSTRACT Bring Your Own Device (BYOD) is considered one of the top security risks organizations face today as these devices are very much part of the working culture of today’s employees. However, there is still a lack of understanding of BYOD security risks and their impact on both information security and service delivery, particularly in the government sector, nor are there any strategies to reduce
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Editorial: Emerging and Established Names and Types of E-Commerce and Video and Streaming Commerce J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-01-30 Daniel E. O’Leary
ABSTRACT This paper investigates the changing nature of E-commerce, by examining some of its many emerging forms and investigating the extent of previous research in those variants. In addition, this paper traces the evolving use of some of those different terms over time. We use both Google Scholar and Google Trends to help investigate the extent to which different names and types of E-Commerce have
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Kernel naïve Bayes classifier-based cyber-risk assessment and mitigation framework for online gaming platforms J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-01-29 Kalpit Sharma, Arunabha Mukhopadhyay
ABSTRACT Recently, the number and intensity of cyberattacks against massively multiplayer online (MMO) gaming platforms have increased; up to 74% of distributed denial-of-service (DDoS) attacks on MMO gaming (MMOG) firms have been launched by hackers. These malicious attacks affect gamers’ experience and MMOG firms’ revenue model. Along with financial losses, MMOG firms’ reputation also suffers from
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Factors Affecting Performance of Open Government Data Initiatives: A Multi-Method Approach Using Sem and FSQCA J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2022-01-27 Mohammad Alamgir Hossain, Shams Rahman, Mohammed Quaddus, Elsie Hooi, Abdus-Samad Olanrewaju
ABSTRACT Recent interest and development in open government data (OGD) has led government agencies of many countries to introduce OGD initiatives. While the performance of OGD initiatives (POI) in some agencies has been impressive, for others it has been less so. To understand the underlying factors that influence OGD initiatives and drawing on the technology-organization-environment (TOE) framework
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The bright and dark of consumers’ online brand defending behaviors: exploring their enablers, realization, and impacts J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-11-02 Cheuk Hang Au, Kevin K. W. Ho, Kris M. Y. Law
ABSTRACT It is increasingly popular for Internet users to comment or criticize the products or services they have used or experienced. However, other consumers may not agree with or may even defend against these critics or comments. These consumers’ brand defending behaviors, especially in online contexts, may lead to Consumer-to-Consumer (C2C) conflicts and damages on electronic word-of-mouth (eWOM)
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AN ANALYSIS OF INFORMATION SYSTEMS RESEARCHER AND COLLABORATION RANKINGS J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-10-20 Daniel E. O’Leary
ABSTRACT This paper investigates a career database with a ranking of researchers, over the time period 1960–2019 based on a composite measure of Scopus citations, using the H-index, H-M-index and other metrics. This paper drills down on those researchers for which information systems is characterized as their primary focus. In so doing we investigate issues, related to collaboration and other concerns
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MOBILE SERVICE CO-INNOVATION AND SERVICE PERFORMANCE: A SERVICE-DOMINANT LOGIC PERSPECTIVE J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-09-10 Margaret Meiling Luo, Yi-Chun Chen
ABSTRACT We explore how companies’ competences (operant resources) can help develop mobile service co-innovation (MSC) and the extent to which MSC can influence innovation performance. Using a Service-Dominant Logic (S-D logic) perspective, we conducted an empirical study of four industries: medical, financial, software, and logistics. Self-administered questionnaires were adopted to investigate the
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Antecedents of mobile marketing adoption by SMEs:Does industry variance matter? J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-09-10 Daniel K. Maduku
ABSTRACT Although innovations such as mobile marketing offer targeting and a cost-effective approach to marketing that could be leveraged by small and medium-sized enterprises (SMEs), most SMEs have shown a noticeable skepticism toward adopting the innovation. To overcome this adoption inertia, more research is necessary. This study draws on an integrated framework with theoretical considerations from
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Viewing Digital Transformation through the Lens of Transformational Leadership J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-05-06 Jestine Philip
ABSTRACT Digital transformation is primarily studied through the lens of information technology and strategic management. There should be an integration of leadership concepts into this topic considering that corporate leaders are heavily involved in creating a new vision and implementing plans for the transformation. Continued exploration of how companies approach digital transformation and scholarly
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Beyond the Hype: Robotic Process Automation's Public Perception Over Time J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-04-28 I. Kregel, J. Koch, R. Plattfaut
ABSTRACT The perception of emerging technologies such as Robotic Process Automation (RPA) goes through the phases of emergence, growth, and maturity. In the emergence phase, potential users of the technology naturally have unrealistic expectations of high performance. The expected positive impact of the technology drives the subsequent growth phase. Later, these exaggerated expectations increasingly
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The Journal of Organizational Computing and Electronic Commerce: An Analysis of Its Impact on the Information Systems Field in the 21st Century J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-07-06 Aaron M. French, Veda C. Storey
ABSTRACT The Journal of Organizational Computing and Electronic Commerce (JOCEC) is entering its 31st year since its inception. This paper examines the history and impact of JOCEC and highlights its significant contributions. We analyze the impact of the journal’s research articles using emerging metrics, such as CrossRef, Google Citations, and Altmetrics. The results show the relationship between
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CHARITY ORGANIZATIONS ADOPTING VIRTUAL REALITY MODALITY: THEORIZATION AND VALIDATION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-06-07 Shu-Pei Tsai
ABSTRACT Communicators of charity organizations have begun to adopt virtual reality modality to draw in more donors in recent years. However, there is still a lack of comprehensive theoretical exploration and empirical verification on the avenues that may optimize the function of virtual reality modality for communication conducted by charity organizations. To fill this gap, the current study proposes
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LES MISÉRABLES: The Tale of COVID-19 and Role of Information J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-04-25 Aaron M. French, Veda C. Storey, Linda Wallace
ABSTRACT As researchers, scientists, and the general public strive to understand and manage COVID-19, many people search the internet for clues that might help them understand and react to the virus in an informed manner. Social media has become a primary source of news for many, but it can also be a hindrance in managing crisis situations due to the prevalence of fake news. This paper reports on a
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JOCEC Special Issue on Crowdsourcing and Gig Economy J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-04-06 Daniel O’Leary
(2021). JOCEC Special Issue on Crowdsourcing and Gig Economy. Journal of Organizational Computing and Electronic Commerce: Vol. 31, No. 2, pp. 93-95.
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On Latency of E-Commerce Platforms J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-02-24 Marcus Basalla, Johannes Schneider, Martin Luksik, Roope Jaakonmäki, Jan Vom Brocke
ABSTRACT For e-commerce retailers, even small increases in waiting times have been found to lead to user dissatisfaction and losses in sales. This paper investigates how contextual and behavioral factors influence the impact of latency on the website performance of a real e-commerce platform. The results show an increased impact of latency for users with faster navigation speed and mobile users. They
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RECENT RESEARCH TOPICS AND A BIBLIOMETRIC ANALYSIS OF JOCEC J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2021-03-15 Daniel E. O’Leary
ABSTRACT This paper investigates research from the Journal of Organizational Computing and Electronic Commerce over the time frame 2016–2020 and captures the primary topics of those most cited papers in order to better understand those research topics of greatest interest. In addition, this paper performs a bibliometric analysis of those papers, analyzing citations, views, and other factors associated
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CAN I TALK TO AN ONLINE DOCTOR? UNDERSTANDING THE MEDIATING EFFECT OF TRUST ON PATIENTS’ ONLINE HEALTH CONSULTATION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-12-10 Sungjin Yoo, He Li, Zhuo Xu
ABSTRACT Online health consultation (OHC) provides an alternative mechanism of healthcare delivery, which could enhance healthcare efficiency, reduce cost, and solve healthcare inequalities. Understanding why patients decide to use these OHC platforms could yield strategic implications of actualizing OHC’s impacts. Given the high uncertainties caused by the lack of patient-physician offline interactions
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CAN I TALK TO AN ONLINE DOCTOR? UNDERSTANDING THE MEDIATING EFFECT OF TRUST ON PATIENTS’ ONLINE HEALTH CONSULTATION J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-12-10 Sungjin Yoo, He Li, Zhuo Xu
ABSTRACT Online health consultation (OHC) provides an alternative mechanism of healthcare delivery, which could enhance healthcare efficiency, reduce cost, and solve healthcare inequalities. Understanding why patients decide to use these OHC platforms could yield strategic implications of actualizing OHC’s impacts. Given the high uncertainties caused by the lack of patient-physician offline interactions
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A new multi-agent group-buying auction for automated VM-to-Customer mapping J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-12-02 Puria Rad Jahanbani, Sepideh Adabi, Ali Rezaee
ABSTRACT This paper aims to allocate cloud resources (i.e., Virtual Machines: VM) to customers by using an auction-based multi-agent system. Adding the concept of group-buying to auction makes the possibility of having more winners. Group-buying offers resources at a reduced price on the condition that the number of purchases reaches a minimum number. Subsequently, the rate of successful deals, the
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Securing IoT Devices Using Zero Trust and Blockchain J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-11-17 Suparna Dhar, Indranil Bose
The benefits ushered through the use of IoT come with its share of security concerns. IoT networks are heterogeneous and existing network security tools and controls are inadequate for them. The Io...
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Role of Culture in Engaging Consumers in Organizational Social media Posts J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-10-01 Young Anna Argyris, Yaqian Wang, Aziz Muqaddam
ABSTRACT Despite the wide consensus on the importance of culture in the deployment and use of information systems, very few studies have investigated whether and how organizations should incorporate the societal culture in their social media (SM) content strategy to increase consumer engagement. Recently, Chinese organizations have succeeded in engaging consumers using their local applications, such
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Financial Loss due to a Data Privacy Breach: An Empirical Analysis J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-09-17 Manas Tripathi, Arunabha Mukhopadhyay
ABSTRACT Previous studies have explored the impact of the cybersecurity breach on the market value of the firm, but the impact of the data privacy breach on the firm performance is less explored. The terms cybersecurity breach and data privacy breach are sometimes used interchangeably, but they are two different things. In this study, we have used the event study methodology and standard market model
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CONFRONT, ACCEPT OR REINTERPRET? COPING MEDIATION EFFECTS ON ATTRIBUTION IN CLOUD SERVICE FAILURE J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-08-10 Sigi Goode
ABSTRACT Online service failure can be disruptive to end users, leading some to confront the service provider to vent their anger and anxiety. Prior research holds that users’ attributions regarding the cause of the service failure affect their perceptions of the service provider. These attributions can be mediated by the user’s coping style. However, few studies have examined the role of coping in
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Automatic Product Region Extraction based on analysis of Images Uploaded to C2C Online Market J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-07-13 Takuya Futagami, Noboru Hayasaka
ABSTRACT Consumer-to-consumer (C2C) online market places have become popular. Several C2C online market places adopt product recognition from uploaded images representing the current state of the products to aid in the entering of product information for creating listing pages. To improve recognition accuracy, it is important for extracting product regions from product images as a pre-processing for
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Institutional Isomorphism in Organizational Cybersecurity: A Text Analytics Approach J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-06-11 Anand Jeyaraj, Amir Zadeh
ABSTRACT This research examines how organizational cybersecurity responses become isomorphic over time. Drawing on institutional theory, this study theorizes that mimetic pressures, normative pressures, and coercive pressures impact cybersecurity responses. Using the textual data gathered from the annual 10-K reports published by 87 large organizations and their competitors, topic modeling was employed
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Emergence phenomena in self-organizing systems: a systematic literature review of concepts, researches, and future prospects J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-05-20 Somayeh Kalantari, Eslam Nazemi, Behrooz Masoumi
ABSTRACT Context Today, we are facing the growing development of distributed systems which their vast scale has challenged their centralized management. Therefore, many researchers design these systems as self-organizing. After implementing self-organizing systems, new behaviors known as emergence form at a global level of the system. Objective The purpose of this paper is to study the concept of emergence
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Impact of Customer’s Social Value on Optimizing Referral Reward Programs J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-05-13 Fenfen Jiang, Shue Mei, Weijun Zhong
ABSTRACT With the popularity of social media, firms are prone to relying on the existing customers’ social contacts to acquire new customers. Referral reward programs (RRPs) have become one of the most effective methods. We highlight social motives for customer referrals and assume that the customer can obtain both firm-offered rewards and psychological intangible rewards named social value from his
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Implementing A Sales Support app to Complement Face-to-Face Interaction: An Empirical Investigation of Business Value J. Organ. Comput. Electron. Commer. (IF 2.9) Pub Date : 2020-04-14 Michal Levi-Bliech, Nava Pliskin, Lior Fink
ABSTRACT Implementing a mobile application (app) to facilitate electronic commerce and to enhance interaction with customers is quite common in contemporary organizations, and research has shed light on the business value of implementing such apps. However, only few empirical studies have explored the business value of implementing an app that supports, rather than substitutes, face-to-face interaction