Mining Potential Requirements by Calculation of User Operations

Yanqun Huang, Gaofeng Pan, Xu Li, Zhe Sun, Shinichi Koyama, Yanqun Yang

Source Title: Journal of Organizational and End User Computing (JOEUC)33(6)

ISSN: 1546-2234|EISSN: 1546-5012|EISBN13: 9781799867494|DOI: 10.4018/JOEUC.293289

MLA

Huang, Yanqun, et al. "Mining Potential Requirements by Calculation of User Operations." JOEUC vol.33, no.6 2021: pp.1-14. http://doi.org/10.4018/JOEUC.293289

APA

Huang, Y., Pan, G., Li, X., Sun, Z., Koyama, S., & Yang, Y. (2021). Mining Potential Requirements by Calculation of User Operations. Journal of Organizational and End User Computing (JOEUC), 33(6), 1-14. http://doi.org/10.4018/JOEUC.293289

Chicago

Huang, Yanqun, et al. "Mining Potential Requirements by Calculation of User Operations," Journal of Organizational and End User Computing (JOEUC) 33, no.6: 1-14. http://doi.org/10.4018/JOEUC.293289

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Abstract

This study proposes a method for mining potential user requirements from users’ nonverbal behaviors by analyzing their operational problems, since human behaviors reflect emotions and operational bottlenecks in human-machine interactions. Taking a single daily operation task as an example, three key steps were included in the method: first, modeling users’ operation and constructing the operation chain; second, finding emotional or physical problems in the operation chain, where the problems were defined mathematically as an emotional or physical load at each suboperation; and third, defining and obtaining potential user requirements by improving the operational problems when performing a task. Furthermore, a daily operation task was introduced to demonstrate and validate the method of mining user potential requirements. The results indicate that it is effective to discover the potential needs for a specific product and provide satisfactory solutions by calculating and optimizing operational problems.