Does my boss’s boss matter? Examining the effects of teleworking and manager quality on employee job satisfaction during the COVID-19 pandemic
International Journal of Public Sector Management
ISSN: 0951-3558
Article publication date: 4 August 2023
Issue publication date: 29 November 2023
Abstract
Purpose
This study explicitly explores the moderating role of management quality, at multiple organizational levels, in the relationship between telework and job satisfaction.
Design/methodology/approach
This study employs fixed effects regression with clustered robust standard errors at the departmental level to account for the multilevel nature of the data.
Findings
The results of fixed effects analyses suggest that when the quality of one's direct supervisor and the quality of their supervisor's manager is high, the relationship between job satisfaction and telework frequency becomes stronger and positive.
Originality/value
This research illuminates the crucial moderating role of management quality at multiple organizational levels in the relationship between telework and employee job satisfaction during an unprecedented workforce shock.
Keywords
Citation
Wesemann, A. (2023), "Does my boss’s boss matter? Examining the effects of teleworking and manager quality on employee job satisfaction during the COVID-19 pandemic", International Journal of Public Sector Management, Vol. 36 No. 4/5, pp. 404-419. https://doi.org/10.1108/IJPSM-12-2022-0290
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited