Abstract
Quality assurance (QA) is considered a critical component in higher education institutions (HEIs) and their academic programmes in the twenty-first century. Despite significant investments to enhance QA in HEIs, contemporary research suggests that QA systems may not always meet the expectations of HEI stakeholders. The literature review suggests that differing interpretations of ‘quality’ in HE can impact the progress of QA and related issues. This study, therefore, aims to empirically investigate the reality of QA in HEIs, specifically how it is perceived and implemented in these institutions. Additionally, it seeks to identify challenges impacting the success of QA and propose practical solutions that may improve QA systems in HEIs. Applying a qualitative ethnographic approach, this research includes in-depth interviews with 53 participants, both participant and non-participant observations, and document analyses at three universities (two public and one private), as well as related QA agencies. The findings of this study offer a range of theoretical and practical insights. Most notably, they contribute to the existing literature on QA and HEIs by providing detailed evidence of the contentious aspects of QA and their implications, particularly regarding the understanding and implications of QA in HEIs from the perspective of relevant participants. Furthermore, the study provides QA policymakers (both external and internal), staff, and general members of HEIs with various challenges and practical solutions for enhancing awareness and engagement with QA issues. Finally, the conclusion and implications section outlines key areas for future research in different contexts of the world.
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Data availability
The data that supports the findings of this study are available on request from the author. The data are not publicly available; they are containing information that could compromise research participant privacy/consent.
Notes
The data analysis indicated that the performance of female QA personnel is higher compared to their male counterparts. However, exploring the reasons behind this observation was beyond the scope of this study. It is highly recommended that future research investigates this phenomenon further.
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Acknowledgements
The author extends his appreciation to the Deanship of Scientific Research, Imam Mohammad Ibn Saud Islamic University (IMSIU), Saudi Arabia, for funding this research work through Grant No. (221411012).
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The research was funded by Imam Mohammad Ibn Saud Islamic University (IMSIU).
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Aldhobaib, M.A. Quality assurance struggle in higher education institutions: moving towards an effective quality assurance management system. High Educ (2024). https://doi.org/10.1007/s10734-024-01182-5
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DOI: https://doi.org/10.1007/s10734-024-01182-5