Computer Science > Human-Computer Interaction
[Submitted on 10 Apr 2024]
Title:"My toxic trait is thinking I'll remember this": gaps in the learner experience of video tutorials for feature-rich software
View PDF HTML (experimental)Abstract:Video tutorials are a popular medium for informal and formal learning. However, when learners attempt to view and follow along with these tutorials, they encounter what we call gaps, that is, issues that can prevent learning. We examine the gaps encountered by users of video tutorials for feature-rich software, such as spreadsheets. We develop a theory and taxonomy of such gaps, identifying how they act as barriers to learning, by collecting and analyzing 360 viewer comments from 90 Microsoft Excel video tutorials published by 43 creators across YouTube, TikTok, and Instagram. We conducted contextual interviews with 8 highly influential tutorial creators to investigate the gaps their viewers experience and how they address them. Further, we obtain insights into their creative process and frustrations when creating video tutorials. Finally, we present creators with two designs that aim to address gaps identified in the comment analysis for feedback and alternative design ideas.
References & Citations
Bibliographic and Citation Tools
Bibliographic Explorer (What is the Explorer?)
Litmaps (What is Litmaps?)
scite Smart Citations (What are Smart Citations?)
Code, Data and Media Associated with this Article
CatalyzeX Code Finder for Papers (What is CatalyzeX?)
DagsHub (What is DagsHub?)
Gotit.pub (What is GotitPub?)
Papers with Code (What is Papers with Code?)
ScienceCast (What is ScienceCast?)
Demos
Recommenders and Search Tools
Influence Flower (What are Influence Flowers?)
Connected Papers (What is Connected Papers?)
CORE Recommender (What is CORE?)
arXivLabs: experimental projects with community collaborators
arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.
Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.
Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.