Purpose

This study investigates the relationships between knowledge management capabilities (KMC), supply chain agility (SCA) and disruption mitigation performance (DMP) in the U.S. fashion retail industry (FRI) during turbulent times, such as a pandemic.

Design/methodology/approach

An online survey was used to collect 320 responses from U.S. fashion retail professionals. Structural equation modeling was used for analysis.

Findings

Among the two KMCs, knowledge infrastructure capabilities act as enabling factors for knowledge process capabilities (KPC) in U.S. fashion retail settings. The KPC were found to be positively associated with SCA, and SCA was positively associated with both pre- and post-DMP of U.S. fashion retailers.

Originality/value

This study adds to the literature on KMC, SCA and DMP from the FRI context and illustrates the impact of effective organizational knowledge management for supply chain (SC) disruption mitigation through agility in a volatile market.

Practical implications

The results inform fashion retail companies on how to transform their organizational dimensions through effective management of knowledge, i.e. digital escalation and innovation, to establish an agile and sustainable SC to mitigate future market disruptions.

中文翻译：

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美国时装零售商供应链敏捷性和中断缓解绩效的实证研究：知识管理能力视角

目的

本研究调查了美国时尚零售业 (FRI) 在疫情等动荡时期知识管理能力 (KMC)、供应链敏捷性 (SCA) 和中断缓解绩效 (DMP) 之间的关系。

设计/方法论/途径

一项在线调查收集了来自美国时尚零售专业人士的 320 份回复。使用结构方程模型进行分析。

发现

在这两个知识管理中心中，知识基础设施能力是美国时尚零售环境中知识处理能力（KPC）的推动因素。研究发现，KPC 与 SCA 呈正相关，而 SCA 与美国时尚零售商 DMP 前后均呈正相关。

原创性/价值

这项研究补充了 FRI 背景下有关 KMC、SCA 和 DMP 的文献，并说明了有效的组织知识管理对通过在波动的市场中保持敏捷性来缓解供应链 (SC) 中断的影响。

实际影响

研究结果告诉时尚零售公司如何通过有效的知识管理（即数字化升级和创新）来转变其组织规模，以建立敏捷且可持续的供应链，以减轻未来的市场混乱。