Purpose

Recently, a shift regarding the negative consequences of organizational citizenship behaviors (OCBs) has put them forward as employees’ negative aspects carrying dangerous consequences for organizations. Considering this issue’s seriousness, the purpose of this paper is to examine the process through which compulsory citizenship behavior fosters citizenship fatigue.

Design/methodology/approach

A total of 370 nurses working in Pakistani public-sector hospitals were this study’s final data set sample using SmartPLS4.

Findings

Partial least squares structural equation modeling (PLS-SEM) results revealed that when employees are compelled to engage in extra-role actions, they frequently experience work-life conflict, which results in citizenship fatigue. The higher the employee’s age and the lower the education level, the lower his/her citizenship fatigue. On the other hand, findings revealed that workaholic personality aspects tend to reduce the strength of the relationship between work-life conflict and citizenship fatigue.

Originality/value

To the best of the authors’ knowledge, this paper is the first attempt to examine the recently emerged concept of citizenship fatigue among health-care professionals through conservation of resources theory. Besides, this research will highlight how the demand for voluntary actions in routine or forced citizenship behavior can become the reason for work–family conflict and ultimately create citizenship fatigue. Additionally, this paper presents the novel concept of workaholic personality and how it can play a positive role in the linkage between work–family conflict and citizenship fatigue.

中文翻译：

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组织公民行为成本：公民疲劳的序列中介模型

目的

最近，关于组织公民行为（OCB）负面后果的转变将其视为员工的消极方面，会给组织带来危险的后果。考虑到这个问题的严重性，本文的目的是考察强制公民行为造成公民疲劳的过程。

设计/方法论/途径

总共 370 名在巴基斯坦公立医院工作的护士是本研究使用 SmartPLS4 的最终数据集样本。

发现

偏最小二乘结构方程模型（PLS-SEM）结果显示，当员工被迫从事角色外的活动时，他们经常会遇到工作与生活的冲突，从而导致公民疲劳。员工年龄越大、受教育程度越低，其公民疲劳感越低。另一方面，研究结果表明，工作狂性格方面往往会降低工作与生活冲突与公民疲劳之间关系的强度。

原创性/价值

据作者所知，本文是首次尝试通过资源保护理论来检验医疗保健专业人员中最近出现的公民疲劳概念。此外，这项研究将强调日常或强迫公民行为中对自愿行动的需求如何成为工作与家庭冲突的原因，并最终造成公民疲劳。此外，本文还提出了工作狂人格的新概念，以及它如何在工作与家庭冲突和公民疲劳之间的联系中发挥积极作用。