Serious medical disputes have been causing a wide range of negative impacts. Medical staff may undergo a variety of psychological crises after encountering or witnessing serious medical disputes. This paper first found through qualitative research that the main cause of psychological crises among medical staff was a decreased sense of security. As a result, the key to solving the psychological crises of medical staff is to analyze the factors affecting their psychological security and propose specific measures to protect their psychological security. Using empirical research, this paper revealed that the security risk of serious medical disputes was negatively correlated with factors such as security check equipment, security staff coping ability, the hospital’s external environment, medical staff training, patient qualification, and medical feedback channels. After probing into the antecedents and consequences of serious medical disputes in hospitals, this paper proposes comprehensive measures to reduce the negative impacts of serious medical disputes, as well as to intervene and prevent the psychological crises of medical staff under the influence of serious medical disputes.

严重的医疗纠纷造成了广泛的负面影响。医务人员在遭遇或目睹严重医疗纠纷后，可能会出现各种心理危机。本文首先通过定性研究发现，医务人员心理危机的主要原因是安全感下降。因此，解决医务人员心理危机的关键是分析影响其心理安全的因素，并提出保障其心理安全的具体措施。实证研究发现，重大医疗纠纷的安全风险与安检设备、安保人员应对能力、医院外部环境、医务人员培训、患者资质、医疗反馈渠道等因素呈负相关。本文在探讨医院严重医疗纠纷的前因后果后，提出减少严重医疗纠纷负面影响、干预和预防严重医疗纠纷影响下医务人员心理危机的综合措施。